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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Canada
1 review
0 helpful votes
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Very bad service
January 29, 2023

Just finished inquiring about my cancelled flight from CheapOir, still not yet fixed and they want me to cancel my booking and book a new flight with extra charge. First they re-book me to a flight that does not exist and now they want me to do a refund and book a new flight that is 3 times more expensive.
Very, very, very bad service from this travel agency.
CheapOir do not deserve 1 star!

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 30, 2022
Dominica
1 review
0 helpful votes
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Very easy and quick
December 30, 2022

Very easy and quick. My mom have been using cheapoair and so have I

Date of experience: December 30, 2022
TT
1 review
0 helpful votes
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Competitive rate
December 30, 2022

Competitive rate. I was able to find the flights I needed and connections easily.

Date of experience: December 30, 2022
Hawaii
1 review
0 helpful votes
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Easy to book
January 29, 2023
Updated review

Easy to book. Thanks. Just didn't know about the booking fee - was a surprise and way too many ads.

Date of experience: December 30, 2022

Easy to book
December 30, 2022
Previous review

Easy to book. Thanks

Date of experience: December 30, 2022
Honduras
1 review
0 helpful votes
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Excellent!
December 30, 2022

Excellent! All went as expected, thank you very much

Date of experience: December 30, 2022
California
1 review
0 helpful votes
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It was very easy but no information on costs for carry-ons.

Date of experience: December 29, 2022
Florida
1 review
0 helpful votes
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Muy bueno, muchas gracias
December 30, 2022

Muy bueno, muchas gracias. Fue una compra rápida y como lo necesitaba.

Date of experience: December 29, 2022
AE
1 review
0 helpful votes
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Very good company, i got my tickets and enjoyed the trip to Dubai, Thank you

Date of experience: December 29, 2022
Canada
1 review
0 helpful votes
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Cancellation and missed flight
January 28, 2023

Cheapoair canceled my flight and booked me on an alternative return flight with 1hour 5 min layover time on connection flight. They don't have a Canadian number so we had to always make long distance calls to customer service although we booked the flight from Canada. They keep transfering the calls to different departments and we spent hours in long distance calls. The two planes were very far apart and needed trains to get to the terminal. They confirmed that it's enough time but we missed the flight. The airlines put us on another flight the next day. We had to pay +200 for the hotel. After many calls, cheapoair said they will reimburses us for the hotel but never happened. They have the poorest service you will ever see. You think they are cheaply priced but you will end up paying much more in the end.

Date of experience: December 29, 2022
Kenya
1 review
0 helpful votes
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The website provides affordable fights at flexible dates.

Date of experience: December 29, 2022
Panama
1 review
0 helpful votes
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Ok so far
December 29, 2022

Ok so far. Good platform and fairly easy booking procedure.

Date of experience: December 29, 2022
Ecuador
1 review
0 helpful votes
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Fue genial comprar aqui y realmente lo recomiendo tienen las mejores opciones

Date of experience: December 29, 2022
Virginia
1 review
0 helpful votes
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Easy and fast
December 29, 2022

Easy and fast. The website makes everything just closer to handle. Good interaction…

Date of experience: December 29, 2022
New Jersey
1 review
0 helpful votes
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Noel is best agent I have ever worked with. So helpful. He couldn't do enough for me. Hope I get him again.

Date of experience: December 29, 2022
Texas
1 review
0 helpful votes
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The person helping me was very helpful and help me resolve my problems

Date of experience: December 29, 2022
New Jersey
1 review
0 helpful votes
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I am truly satisfied
December 29, 2022

I am truly satisfied. When i changed my flights from July 2022 to this December, the agent was very patient with me,

Date of experience: December 29, 2022
Canada
1 review
0 helpful votes
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Shoddy service
January 28, 2023

The Nanaimo leg of my booking through cheapoair-- flight 8037 on Christmas Day was cancelled due to adverse weather. My son Vincent, the traveler, was coming from the UK and very exhausted and had to sleep in the airport. We were unable to re-book with cheapoair as there was no one on the other end of customer service. I ended up having to pay for a taxi to the ferry and a ferry ride to the island. I subsequently tried repeatedly to contact cheapoair customer service on the following days-- to no avail. Really, really bad service. I'll never use them again.

Date of experience: December 28, 2022
Colorado
1 review
0 helpful votes
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Always like booking with CheapOair easy to pick out flights time and pricing

Date of experience: December 28, 2022
Oregon
1 review
0 helpful votes
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Great experience and choices available
December 28, 2022

Great experience and choices available. Ill keep in mind next trip

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
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I dispise being contacted by a third party from some boiler room overseas to sell me insurane that I already reviewed and decided against. I don't need to have the insurance salesmen applying hard sell, tactics to get me to buy something I don't want or need. I read the offer on the website and declined it at the time. It is unethical to contact us after the fact and try and strong arm us into paying for something that we considered and decided against. This practice and conduct like this in the travel industry is just making the travelling public angry. You need to do a lot better instead of trying to find more ways to "fleece" the traveler. Rick Lengert

Date of experience: December 28, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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