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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Great easy to navigate and prompt response to my call and chat.
All ways have good price only what i need is choice my seat please
Great experience and lots of cheaper flights to choose from.
I found this site to be easy to follow. All i wanted to say.
I booked new years vacation package booking nnumber #******* with cheepoair for $4435. On the day of travel the airlines canceled my flight. After numerous calls and trying to get me on another flight CheapOair could not offer a new flight, and now they are not refunding the money. Even there is service fee of $222 that they are keeping even they could not get me to the destination. So basically you can book vacation here they will cancel your flight and you get nothing, your money is gone no vacation no money. Madness. I have been on calls with them for hours and you keep waiting and being transferred from one person to another with no resolution yet.
I have used cheap O air for years now they have never disappointed me
Zeer goed en optimaal snelle levering en duidelijke information over de reis
You guys are great!
And I have been a customer since 2013, thanks, guys.
Easy to navigate and get the flight that I need it
Pretty easy! Decided to take a trip on a whim and a friend suggested CheapOair.
Very happy with how fast I was able to book and the price.
Great service, great people, easy access, everything is clear like daylight,thank you guys
Excellent booking experience good customer service and correspondence
Trying to get refund for cancelled trip. Site says processed but money was never refunded. Called Customer service to get proof the money was transferred to my bank. This is basic, you don't transfer money without a batch number or a transaction number. But it is impossible with the customer service operators. They speak very bad English, transferred me to many different operators, all asking me the same questions and putting me on hold for 5 minutes many times. I believe the objective it to make you give up. If it is not a scam, this service was poorly designed and operated by incompetent people. Will never do business with cheapoair again.
Cost wise it was expensive changing my booking, but they were very patient with me and tried to find me the best option. I really appreciate the time they took to help me, despite my frustrations.
Getting where I want to go for a reasonable price and options
I purchased 2 x 1way segment tickets in Aug 22 for travels for (1) Dec 4,2022 and for (2) Dec 28,2022. In October 2022, the first segment was cancelled due to airline schedule change and CheapOair promised a refund after 2 billing cycle, yet to receive the full amount even after 3 months. For the second segment, I received a notice of Airline cancellation for no reason on Dec 27,2022 evening and I had a chat with the agent (it was quite expensive to call them during my international travel). Since the original travel was having some schedule change, I did accept the first schedule change sometime in Oct 2022. The agent on the chat was not clear to me on the schedule change and wanted me to accept the schedule, which I did. The agent also promised to send the new itinerary and ticket in couple of hours, although I was leaving for airport for Dec 28 early morning flight. On reaching airline counter, the staff mentioned to me that my ticket (with me) was showing Dec 28 itinerary, but their system showed an itinerary for Dec 29. The airline staff was cooperative and told me to get a confirmed ticket for any travel date then only they would be able to put me on a flight. I continued my chat with Cheapoair with multiple agents on different occasion throughout Dec 28 and no one could help me to get a confirmed ticket although they were sending me itinerary. On Dec 28 evening, I requested for full refund with Cheapoair since I was losing my work days and had to take a decision to book my ticket through some other reliable agents. On Dec 31, I have not received a refund intimation by email yet, although the agent told me that it will take 24-48 hours to get me an email confirmation itself. I urge everybody to not do booking through Cheapoair as they do not care about booking your ticket with the airlines and they do not send eticket as they promise. They also don't have any good relationship with any airline it seems. Their reputation is not at all good with me so I will never do a reservation with Cheapoair. My fight will continue to get all the money paid to them full in advance.
Great site and easy to use. Quick information coming back.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

