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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Texas
1 review
0 helpful votes
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Cool service guidelines and etc will use again in the near future

Date of experience: December 28, 2022
Spain
1 review
0 helpful votes
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Very good thank you, easy access and flights are great times and cheaper too

Date of experience: December 28, 2022
District of Columbia
1 review
0 helpful votes
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Excellent!
December 28, 2022

Excellent! It is easy for me to complete my booking activity until in the payment options.

Date of experience: December 28, 2022
VE
1 review
0 helpful votes
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Cheapoair is nor just cheap, also is the easy and friendly way to buy tickets

Date of experience: December 28, 2022
Indiana
1 review
0 helpful votes
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Robbery without gun
January 27, 2023

Robbery without gun. Scammers and thieves.
I've never in my life have experienced such a bad experience.

Date of experience: December 28, 2022
Texas
1 review
0 helpful votes
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Easy to navigate and will definitely recommend. My experience has been good so far when booking with this site...

Date of experience: December 28, 2022
Honduras
1 review
0 helpful votes
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Great variety of prices, best recommendations for alternate dates.

Date of experience: December 28, 2022
New Jersey
1 review
0 helpful votes
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Do Not USE! Scam
January 27, 2023

My flight times changed, I never received a notification from CheapOAir. I traveled with my sister and cousin, at first the airline company wanted to refund us until they realized we did not book directly with the airline, so they suggested we contact our travel agency. CheapOAir dodged our calls, and came up with the most ridiculous excuses of what happened. They concluded that my cousin there was an error and they forgot to send the notification of the flight changes, but for me and my sister they said we were no-shows. We booked the same tickets to the same locations because we were travelling together. My cousin got refunded for her return ticket because of their error but will not refund my sister and I. Matter of fact, I booked our tickets so why are there so many different excuses. I tried my best to deal directly with them for 6 months, this has been a nightmare and now I will have to resort to contacting the USDOT.

Date of experience: December 27, 2022
BO
1 review
0 helpful votes
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It has been great so far!
December 28, 2022

It has been great so far! I had no problems when I booked with Chep Oair before, that's why i would recommend it to any friend.

Date of experience: December 27, 2022
California
1 review
0 helpful votes
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Masss confusion poor customer service, this just the start, I call and would get they don't show anything to only call back again to ask for an updated flight details for the 3 times my flight has changed, I would say 50/50 weather you get someone with some sense or not, now post my reply

Date of experience: December 27, 2022
Switzerland
1 review
0 helpful votes
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Another great experience thank you CheapOair. Domestic or International I always check with you first before booking anything.

Date of experience: December 27, 2022
Texas
1 review
0 helpful votes
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I tried the chat bot & never got my question answered. It does not work!

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 27, 2022
Kenya
1 review
0 helpful votes
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Fine but ticketing should be attached as pdf with ticket number written on top right or left. Send ticket to *******@un.org.

Date of experience: December 27, 2022
California
1 review
0 helpful votes
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Do not use CheapOair or buy insurance from Tripmate. I purchased tickets to Boston to visit my niece and stay at their house, and her husband came down with Covid. I canceled my trip, and CheapOair and the insurance company said that was not a reason to cancel because I didn't have Covid.

Date of experience: December 27, 2022
Philippines
1 review
0 helpful votes
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Good experience with the booking in general and a reasonable choice offered

Date of experience: December 27, 2022
Kuwait
1 review
0 helpful votes
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I enjoy my experience today with cheapoair. The representative was good and did a great job. God bless you all. Happy Holidays.

Date of experience: December 26, 2022
Texas
1 review
0 helpful votes
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All good nice exp thanks for good service. I always go with cheapoair

Date of experience: December 26, 2022
Florida
1 review
0 helpful votes
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Easiness in selecting travel time and overall checkout process.

Date of experience: December 26, 2022
Washington
1 review
0 helpful votes
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I have a hard time with all the info on the screen, to many pop ups and advertisement

Date of experience: December 26, 2022
Guatemala
1 review
0 helpful votes
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La experiencia fue muy buen, me atendieron perfectametne
December 26, 2022
Updated review

La experiencia fue muy buen, me atendieron perfectametne.

Date of experience: December 26, 2022

All is good
December 26, 2022
Previous review

All is good.

Date of experience: December 26, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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