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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Canada
1 review
0 helpful votes
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Got what I wanted when you prompted me with an alternative to what I was going to book. Then it flowed smoothly to the end.

Date of experience: December 25, 2022
Tennessee
1 review
0 helpful votes
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Horrible customer service
January 25, 2023

Spent several hours over the period of two days on calls holding for anyone who could contact the airline when MKE was announcing flights delayed and cancelled yet American Airlines refused to do more than put a travel alert out. I told the agents I couldn't wait till eNtEr last minute to find out my flight had been cancelled and needed someone to get ahold on anyone who could do more then just like at the website and say what I already knew, the website said the flight was on schedule even though mke was announcing delays and cancellations. I finally just not the bullet and rescheduled my flight because I knew that the flight was not going to be on schedule and was charged $100 for rescheduling and then, just as I knew would happen, a day later the airline canceled what was supposed to be my original flight so I called back to cheap o air to tell them and ask them to refund my $100 for rescheduling since the original flight did get officially cancelled and all passengers were being refunded or given new flights and was told that they couldn't refund the money because I made the choice early rather than waiting till the last second and not being able to make it home for the holidays. Not only will I never book with cheap o air or any of their affiliates booking agencies again but I will post this on Google reviews for others to see.

Date of experience: December 25, 2022
Canada
1 review
0 helpful votes
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This is the worst customer service I have ever seen in my life. My flight got canceled and they did not responded to my request for rescheduling or anything. They kept transferring me to their schedule team and with waiting long more than 4 hours and no response at all. In the end in their chat service they said there is no flight for me to schedule. I do not recommend them and I will never ever get tickets from them.

Date of experience: December 25, 2022
California
1 review
0 helpful votes
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Excellent choices and a large selection of flights and hotels

Date of experience: December 25, 2022
Michigan
1 review
0 helpful votes
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Good service easy to book helped when needed
On time

Date of experience: December 25, 2022
Mongolia
1 review
0 helpful votes
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Thank you for your service
December 25, 2022

Thank you for your service. I am very satisfied and
Your prices are always low

Date of experience: December 24, 2022
California
1 review
0 helpful votes
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Flight ticket
January 23, 2023

If you have to buy a ticket from this company, please never trust them. They fooled on me twice and lost my money although i had proof of their commitments.

Date of experience: December 24, 2022
Georgia
1 review
0 helpful votes
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Great experience, easier navigation for price comparison
December 24, 2022
Updated review

Great experience, easier navigation for price comparison

Date of experience: December 23, 2022

Great service...
December 17, 2022
Previous review

Great service...I was satisfied with the choices and variety of ticket prices

Date of experience: December 16, 2022
California
1 review
0 helpful votes
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Todo fue rapido y seguro, me gusta que encuentras varias opciones de vuelos

Date of experience: December 23, 2022
California
1 review
0 helpful votes
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Making multiple phone call and the customer service is really poor. Not only the calls keep getting dropped, I have a hard time understand their accents.

Date of experience: December 23, 2022
BN
1 review
0 helpful votes
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1st time using this apps, but it was fast and easy. Value for money. Will use this app again for booking another flight and hotel in future.

Date of experience: December 23, 2022
Puerto Rico
1 review
0 helpful votes
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I always find super easy and fast to perform searches and to secure a booking, is my platform of preference

Date of experience: December 23, 2022
Portugal
1 review
0 helpful votes
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This would be our first expirince withe cheapOair. I already sutisfine with the services and i do hope this services can continue in the future.

Date of experience: December 23, 2022
Michigan
1 review
0 helpful votes
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Having issues connecting with an agent... I've tried calling and using the website chat option.

Date of experience: December 22, 2022
California
1 review
0 helpful votes
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Finally booked an excellent non-stop flight. Happy that hotels were also offered.

Date of experience: December 22, 2022
California
1 review
0 helpful votes
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Awesome service
December 23, 2022

Awesome service. Was very easy to make the booking

Date of experience: December 22, 2022
Texas
1 review
0 helpful votes
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Booked tickets before on Cheap0Air and was very happy...hopefully this will be as great! Just expensive!

Date of experience: December 22, 2022
California
2 reviews
0 helpful votes
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Very helpful representative
December 22, 2022

Very helpful representative. Checked & doubled checked info.

Date of experience: December 22, 2022
Thailand
1 review
0 helpful votes
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A bit nerve racking at times when the prices keep going up.

Date of experience: December 22, 2022
Utah
1 review
0 helpful votes
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Good, no complaints
December 21, 2022

Good, no complaints. Will use you again in March 2023

Date of experience: December 21, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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