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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Nevada
1 review
0 helpful votes
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So far so good
January 24, 2023

So far so good. I will update once trip is completed

Date of experience: January 24, 2023
Florida
1 review
0 helpful votes
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Good easy to book ticket
January 24, 2023

Good easy to book ticket. First time using this booking website.

Date of experience: January 23, 2023
Philippines
1 review
0 helpful votes
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Frustrating
February 22, 2023
Updated review

Frustrating. They keep dealing the buyer protection

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2023

So far so good
January 23, 2023
Previous review

So far so good

Date of experience: January 23, 2023
Delaware
2 reviews
0 helpful votes
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Information is hard to understand
February 22, 2023

Information is hard to understand. For a cheap flight this is costing a fortune

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2023
Chile
1 review
0 helpful votes
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Tengo un vuelo de Santiago de Chile a Ciudad de Mexico...
January 23, 2023
Updated review

Tengo un vuelo de Santiago de Chile a Ciudad de Mexico el 4 de marzo, luego un vuelo interior de Ciudad de Mexico a Cancun el 8 de marzo y por ultimo de Cancun a Santiago de Chile el 12 de marzo, y me ha llegado hoy dia una actualizacion que dice que tengo un viaje de Santiago de Chile a Ciudad de Mexico el 4 de marzo y un viaje de regreso de Ciudad de Mexico a Santiago de Chile el día 8 de marzo, esto a primera vista corresponde a un error., sin embargo al ingresar a ver el detalle sale aperturado el viaje de Ciudad de Mexico a Cancun el dia 8 de marzo y posteriormente sale el viaje de Cancun a Santiago de Chile el día 12. Por un momento me sentí contrariado con vuestra información, pero finalmente veo que esta correcta. Gracias

Date of experience: January 23, 2023

Tengo un vuelo de Santiago de Chile a Ciudad de Mexico...
February 22, 2023
Previous review

Tengo un vuelo de Santiago de Chile a Ciudad de Mexico el 4 de marzo, luego un vuelo interior de Ciudad de Mexico a Cancun el 8 de marzo y por ultimo de Cancun a Santiago de Chile el 12 de marzo, y me ha llehado hoy dia una actualizacion que dice que tengo un viaje de Santiago de Chile a Ciudad de Mexico el 4 de marzo y un viaje de regreso de Ciudad de Mexico a Santiago de Chile el día 8 de marzo, eso es un error.,¡¡Necesito que eso sea rectificado de acuerdo a la reserva orginal!. Necesito que alguien me ayude, pero en Español!

Date of experience: January 23, 2023
Puerto Rico
1 review
0 helpful votes
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Thank you, excellent service and the assistance was very good, looking

Date of experience: January 23, 2023
West Virginia
1 review
0 helpful votes
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Won't let me pick the seats and charged and paid for it anyway

Date of experience: January 22, 2023
Massachusetts
1 review
0 helpful votes
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The directions to fill the application and the offer of paying the balance in small amount is very helpful, thanks.

Date of experience: January 22, 2023
Virginia
1 review
0 helpful votes
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All has gone smoothly thanks
January 22, 2023

All has gone smoothly thanks. CheapOair offered different dates, showing on which day cheaper flights were available. The Airlines webpage didn't do this. I saved $320 by just flying a few days later. Thankyou.

Date of experience: January 22, 2023
Philippines
1 review
0 helpful votes
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My husband and I always booked our flight to cheapoair, especially when we visit our family's to Philippines!, they really are the best so far, their customer service was excellent!

Date of experience: January 21, 2023
New York
1 review
0 helpful votes
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Easy to navigate site, used it this company before and had a good experience. Hoping to experience the same this time.

Date of experience: January 21, 2023
Texas
1 review
0 helpful votes
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I will always appreciate speaking to someone with a pulse, or healthy heartbeat.
However, I don understand why Cheapo conducts business this way. Also, whenever necessary Cheapo does provide a professional to assist.

Date of experience: January 21, 2023
North Carolina
2 reviews
0 helpful votes
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Quick and easy to find most affordable flights.
Always!

Date of experience: January 21, 2023
Massachusetts
1 review
0 helpful votes
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Do not like the preferred seating upgrade! I have no preference

Date of experience: January 21, 2023
Illinois
1 review
0 helpful votes
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Excellent service he explained everything just fine

Date of experience: January 21, 2023
Mauritius
1 review
0 helpful votes
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Very good experience as always, thanks. User friendly.

Date of experience: January 21, 2023
California
1 review
0 helpful votes
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Easy and fast…..
January 21, 2023

Easy and fast….lots of options to choose from, finally found one that fit my plans

Date of experience: January 20, 2023
South Carolina
1 review
0 helpful votes
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Upset that it let me book a flight that was unavailable and then switched me to a much more expensive flight at the same time -- but different airline. Now I'm not sure whether I've booked my luggage properly! I thought I had paid for two carry ons and two checked luggages. Under American airline, it did not confirm my luggage payments. How do I fine out?

Date of experience: January 20, 2023
Massachusetts
1 review
0 helpful votes
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Somewhat confusing with all the upgrade prices, it says refundable, then says to pay extra for protection, it seems you're asking for a lot of unnecessary fees or it's very risky to purchase these tickets, either way it's not comforting.

Date of experience: January 20, 2023
Massachusetts
1 review
0 helpful votes
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Great prices and the amount of discounts were perfect

Date of experience: January 20, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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