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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Good easy to book ticket. First time using this booking website.
Frustrating. They keep dealing the buyer protection
Information is hard to understand. For a cheap flight this is costing a fortune
Tengo un vuelo de Santiago de Chile a Ciudad de Mexico el 4 de marzo, luego un vuelo interior de Ciudad de Mexico a Cancun el 8 de marzo y por ultimo de Cancun a Santiago de Chile el 12 de marzo, y me ha llegado hoy dia una actualizacion que dice que tengo un viaje de Santiago de Chile a Ciudad de Mexico el 4 de marzo y un viaje de regreso de Ciudad de Mexico a Santiago de Chile el día 8 de marzo, esto a primera vista corresponde a un error., sin embargo al ingresar a ver el detalle sale aperturado el viaje de Ciudad de Mexico a Cancun el dia 8 de marzo y posteriormente sale el viaje de Cancun a Santiago de Chile el día 12. Por un momento me sentí contrariado con vuestra información, pero finalmente veo que esta correcta. Gracias
Tengo un vuelo de Santiago de Chile a Ciudad de Mexico el 4 de marzo, luego un vuelo interior de Ciudad de Mexico a Cancun el 8 de marzo y por ultimo de Cancun a Santiago de Chile el 12 de marzo, y me ha llehado hoy dia una actualizacion que dice que tengo un viaje de Santiago de Chile a Ciudad de Mexico el 4 de marzo y un viaje de regreso de Ciudad de Mexico a Santiago de Chile el día 8 de marzo, eso es un error.,¡¡Necesito que eso sea rectificado de acuerdo a la reserva orginal!. Necesito que alguien me ayude, pero en Español!
Thank you, excellent service and the assistance was very good, looking
Won't let me pick the seats and charged and paid for it anyway
The directions to fill the application and the offer of paying the balance in small amount is very helpful, thanks.
All has gone smoothly thanks. CheapOair offered different dates, showing on which day cheaper flights were available. The Airlines webpage didn't do this. I saved $320 by just flying a few days later. Thankyou.
My husband and I always booked our flight to cheapoair, especially when we visit our family's to Philippines!, they really are the best so far, their customer service was excellent!
Easy to navigate site, used it this company before and had a good experience. Hoping to experience the same this time.
I will always appreciate speaking to someone with a pulse, or healthy heartbeat.
However, I don understand why Cheapo conducts business this way. Also, whenever necessary Cheapo does provide a professional to assist.
Quick and easy to find most affordable flights.
Always!
Do not like the preferred seating upgrade! I have no preference
Excellent service he explained everything just fine
Very good experience as always, thanks. User friendly.
Easy and fast….lots of options to choose from, finally found one that fit my plans
Upset that it let me book a flight that was unavailable and then switched me to a much more expensive flight at the same time -- but different airline. Now I'm not sure whether I've booked my luggage properly! I thought I had paid for two carry ons and two checked luggages. Under American airline, it did not confirm my luggage payments. How do I fine out?
Somewhat confusing with all the upgrade prices, it says refundable, then says to pay extra for protection, it seems you're asking for a lot of unnecessary fees or it's very risky to purchase these tickets, either way it's not comforting.
Great prices and the amount of discounts were perfect
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

