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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Easy booking and details are clear. Several options are given for the satisfaction of customers to make their booking and reservation experience go easy and smooth according to their needs.
Alexia was amazing. Her efforts to help us find a suitable flight were pretty remarkable. She was incredibly patient and conscientious. We'll definitely use Cheapoair in the future.
Perfect & good selections of flight but during the booking i unticked the check luggage LAX-YYX 1 pc but at the end of the payment i was being charged
Perfect & good selections of flight
I have sent several e mails and chats to correct my first name on the ticket but i got nothing back,nothing,
Quick and easy to book.
Lots of deals to choose.
Accuracy and good support when times of delays.
Easy to manage and navigate. The price is perfect.
User friendly website with detailed options. Booking tickets was a breeze.
Easy to understand so it makes it very easy to book your flight.
Cheaper and easy to travel your webpage there were tines that I got lost but then the system brought me back to the process
Cheaper and easy to travel your webpage
Excellent service and discount, however, I was unable to apply my points against the purchase of my tickets.
Fast getting my flight set up. Super fast response sent to my email. A +
Easy to use! Intuitive. Right after booking my flight CheapOAir recommended hotel and ground transportation deals!
N/A No real message yet. Wasn't too bad. Was pretty easy and accurate. Have worked with CheapOAir before. No problems.
Modesto, the live agent who helped me make schedule changes, was helpful and professional
Great experience with this facilities. I am very happy to take service
Applying for gift coupon does not work (JAN23). It say it is incorrect, where as in your promotion emails it is mentioned to use it?
Telephone staff were very helpful in the booking as I am an aged person.
Perhaps more training and speak more slowly.
Staff need MORE training please!
Very good quick service. Follow up was excellent and very quick. I was kept up to date with information.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The airlines determine the rules of the ticket and if they allow name corrections or not. Unfortunately for many years they no longer allow changes to the names even a correction. If we could make the correction we would but as a travel agency we are mandated by the fare rules.