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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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I would not recommend, they find good deals but have an excessive amount of add-ons that you will end up paying much more, also their customer service is generally pretty bad
So far it's quick and easy and had no problems. Was contacted by staff to add insurance and explain the benefits. All went well.
Until now im still waiting for my confirmation flight to manila to guam via jeju air. The bank already charge the aifare fee. But still pending
Always makes it simple to make bookings, whether it's for flights, hotels, or rental cars.
I love this website Cheapoair, it's mean it how is the name Cheapoair I got cheap tickets better than other travel agencies and less layover.I am very satisfied 10/10
Very easy and intuitive to book my flights. I would definitely book thru them in the future.
Your ticket agent, Ria Shaikh, made the process easier for us in a very kind and very professional manner. Great job! Thank you!
I have been successful dealing with the booking with CheapOair, so my experience is very good! Actually it is the easiest way to get ticket for traveling nowadays.
Okay but the sight is too selective of debit card to accept
Great experience. It was very easy to navigate the site. Very customer friendly.
Good so far. I have yet to travel on this trip. I will let you know after I have traveled.
Made everything simple, just a little long on hold,
User friendly. Easy, clear and complete. I choose always CheapOair for my travel
Easy friendly user. Good price, easy going. A lot of choice
Fast and Easy. We use Cheapoair every time we travel.
Always book and am pleased with cheapoair. Your promos are an incentive to book.
First time using cheapOair I will let you know how my trip goes
Great options to save money! Maybe the best travel service out there!
I has bee use that site for my two last time trips and my experience was good
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

