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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Very easy to book a ticket, pricing details were very clear, could add additional services as needed

Date of experience: April 22, 2023
Philippines
1 review
0 helpful votes
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It is quick and easy
April 22, 2023

It is quick and easy. First time to use cheap oair.com I hope I will not be frustrated. Hope I will have a favorable flight.

Date of experience: April 22, 2023
Florida
1 review
0 helpful votes
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All good.I'm very happy with CheapOair. Bob Roberts 77 years young

Date of experience: April 22, 2023
Ohio
1 review
0 helpful votes
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Simple
April 22, 2023

Simple. Easy to navigate. Right what I need it. I would certainly use Cheapo air in the future.

Date of experience: April 21, 2023
Philippines
1 review
0 helpful votes
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Awesome cheap flights amazing service user friendly and easy to navigate

Date of experience: April 21, 2023
Washington
1 review
0 helpful votes
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I would give them a 0
May 21, 2023

I would give them a 0. The worst experience I had in my life. On 4/19/2023 I reached out to the company asking for help with booking. * (the name of representative that answered the call) asked what price do I get when try to process. I said $2,457.05 (still have the print screen and aa video recording which has the conversation and the processing on my end). She told the price just went up and I have to pay $2,650. I accepted the increase. * took all my personal data (address, name, email & credit card information) and told that price went up again and it is now $3,200. I declined the package. How is that even possible the price to go up that much within minutes. I feel this company just fraudulently gets customers personal data. I got a call after midnight from another representative telling me that he can make it for $2.200. When I asked if this included the lodging he hang up the phone and never called again. I swear I will public conversation I had with these guys and this company will be all over the internet. I specifically asked * to not share my data, but she ignored my request asking another representative to call.
On 4/20/2023 I booked a package for aorher dates (I had to go through hell to reschedule my vacation and get approval from my management. I paid >$2,200. In one hour I received a call from * telling me that my package was not confirmed, prices went up and I have to pay additional $150+. This company is a mess. A bunch of criminals with no respect for their client. I have a hold on my account and no idea if my vacation is going to happen. These guys made me shacking and caused a serious emotional distress. DISAPPOINTED!

*Personal information redacted by admin

Date of experience: April 20, 2023
Texas
1 review
0 helpful votes
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Great interactive booking
April 20, 2023

Great interactive booking. Very smooth system, works every time!

Date of experience: April 20, 2023
Texas
1 review
0 helpful votes
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I like that its simple good service thank you.thank you thank you

Date of experience: April 20, 2023
North Dakota
1 review
0 helpful votes
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Always book through cheapOair
April 20, 2023

Always book through cheapOair. Began
About ten years ago when started fly between three primary locations in the US-St. Louis-Albuquerque-Bismarck, ND. Also, I have learned to manage my time more easily dur ing times I am Able to travel to my favorite destinations. Thank you.

Date of experience: April 20, 2023
Wisconsin
1 review
0 helpful votes
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Your representative was very knowledgeable and helpful to work with!

Date of experience: April 20, 2023
New York
1 review
0 helpful votes
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You offer nothing but extra fees just like everyone else..

Date of experience: April 20, 2023
Pennsylvania
1 review
0 helpful votes
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Very good I really enjoyed the booking experience. Excellent.

Date of experience: April 20, 2023
South Africa
1 review
0 helpful votes
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Cheapoair has been harassing me by phone, the seat selection charges are literally robbery! So disappointed. This will be my last time using Cheapoair.

Date of experience: April 20, 2023
CustomerService C. CheapOair Rep
over a year old

We have reached out to the passenger to obtain additional information so we can assist with the concern.

California
1 review
0 helpful votes
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Good service people
April 20, 2023

Good service people. Helped me until finished my new bookings

Date of experience: April 20, 2023
New Jersey
1 review
0 helpful votes
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My experience was very easy
April 20, 2023

My experience was very easy. I was drawn to this site because of the ease of finding a flight that had a reasonable amount of layover time.

Date of experience: April 19, 2023
Massachusetts
1 review
0 helpful votes
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Excellent, repeat customer
April 19, 2023

Excellent, repeat customer. Superlative service and the best prices anywhere

Date of experience: April 19, 2023
Arizona
1 review
0 helpful votes
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Found a great price on the desired dates and that's all a person can ask for!

Date of experience: April 19, 2023
Ohio
1 review
0 helpful votes
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Very nice service and easy to book in a short time.

Date of experience: April 18, 2023
Kentucky
1 review
0 helpful votes
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Savings plus ease of use and great follow up very impressed

Date of experience: April 18, 2023
Illinois
1 review
0 helpful votes
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Good experience, user friendly web site, and multiple options

Date of experience: April 18, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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