On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Siempre los Elijo... son los mejores... siempre consigo el mejor precio, y cuando he tenido un problema, me lo han solucionado...
Its ok. Price is not too bad. No time for more thing to said
Wish I could have gotten car at same airport with a decent price
Found what I needed, did it fast! Will use them again next time.
Thank you for helping me book my flight and assisting in payment options. I really appreciate you.
Site is very easy to navigate. Pricing is better than other booking sites.
Very good always very friendly and great deals and always keeping you in the loop of flight changes and just a great company
I book all of my flight with CheapOair because of the fair prices.
Thank you for the follow-up, and for helping me to get the ticket booked today.
It was very fast and affordable. I really like being able to budget with Affirm.
Quick and easy way to find inexpensive flights. They provided the best offers II could find.
Good experience. Timothy was nice and accommodating.
The booking seems to be sound, but I am frustrated that I cannot select a seat!
Seats selection not so easy to follow. I did not understand the charge for seat selection, I just chose the available seats then I get charged almost USD60 for 3 persons.
Seats selection not so easy to follow
I asked for assistance with return flight seat assignment did not get it. Kept me on phone for a very long time without resolution. Had to call American Airlines to confirm my seats. Will never use a third party to book my flights again!
Your experience is very important to us. We acknowledge your feedback and appreciate you taking the time.
Miserable website. "Select Seats" button did not load after who knows how many attempts; tried to register for club, but verification email has not arrived yet (+/- 10 minutes). Now, my booking shows that I am in seat 13D, even though I have not yet selected seats, and I cannoy find a link to view/change seats. I hope this is not indicative of my upcoming flight experience with your airline.
We have reached out to the passenger to obtain additional information so we can assist with the concern.
Booking was easy and quick, very good fare as well. Good to get that "travel docs received" confirmation question mail. So all is clear for you and me as customer. Thanks.
There were too many fees added to the quoted online fares.
Your experience is very important to us. We acknowledge your feedback and appreciate you taking the time.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is being reviewed as the reservation is 3 years old and covid related booking that was cancelled.