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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Philippines
1 review
0 helpful votes
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Impressive!
April 13, 2023

Impressive! It has given me choices of cheap flights which is very helpful.

Date of experience: April 13, 2023
Canada
1 review
0 helpful votes
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They have removed their 800 # forcing you to call long distance. I was on the phone for 90 minutes just to book my seats and was charged long distance! The call was longer than my flight!

Date of experience: April 12, 2023
CustomerService C. CheapOair Rep
over a year old

We are sorry to hear this. Thank you for your feedback.

Michigan
1 review
0 helpful votes
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I appreciate the help in trying to search all flights for options!

Date of experience: April 12, 2023
North Dakota
1 review
0 helpful votes
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My experience was wonderful and I had a good conversation with the customer's service

Date of experience: April 12, 2023

My experience with the Agent was so good
April 12, 2023
Previous review

My experience with the Agent was so good

Date of experience: April 12, 2023
Georgia
2 reviews
0 helpful votes
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So far everything has been great, easy to use and worked the best for what I was trying to accomplish.

Date of experience: April 11, 2023
Cayman Islands
1 review
0 helpful votes
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Easy, Fast booking, customer friendly & good service.

Date of experience: April 11, 2023
Puerto Rico
1 review
0 helpful votes
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It is a long process and as the the saying says you have to pay for errors.

Date of experience: April 11, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We appreciate you taking the time.

Texas
1 review
0 helpful votes
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Both Frontier and cheapoair suck will never book again I am fighting for full reimbursement

Date of experience: April 11, 2023
CustomerService C. CheapOair Rep
over a year old

We have reached out to the passenger to obtain additional information so we can assist with the concern.

Libya
1 review
0 helpful votes
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Excellent!
April 11, 2023

Excellent! Service and notifications that I get about lower prices and price drops.

Date of experience: April 11, 2023
Japan
1 review
0 helpful votes
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Wonderful and I love this
April 11, 2023

Wonderful and I love this.
I feel warm by confirmation booking of the company.

Date of experience: April 10, 2023
Virginia
1 review
0 helpful votes
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Good experience speaking with agents, with help on...
April 11, 2023
Updated review

Good experience speaking with agents, with help on directing, advising, and followup

Date of experience: April 10, 2023

Good experience
April 11, 2023
Previous review

Good experience

Date of experience: April 10, 2023
California
1 review
0 helpful votes
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Our customer service person was excellent, timely and hospitable but not in a rush to end the call, but very reassuring that we understood every detail!

Date of experience: April 10, 2023
Colorado
1 review
0 helpful votes
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Great service so far in updating and timely reminders

Date of experience: April 10, 2023
VC
1 review
0 helpful votes
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So far, so good
April 10, 2023

So far, so good. I have not yet traveled, will review again. Service recieved during booking and priceesing of inquiry is exceptional

Date of experience: April 10, 2023
Illinois
1 review
0 helpful votes
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Not applicable Everything was fast and expedient. Like the service

Date of experience: April 10, 2023
Georgia
1 review
0 helpful votes
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Poor service
May 10, 2023

Jet Blue changed the times of both our outgoing and return flights. Neither flight was possible to get to. The email,asked if we accept the changes or did we wish to cancel. We opted to cancel the reservation. The next field asked if we would like a credit or a refund. We opted for the refund. After approximately 10 hours on the phone Cheapoair said we are not eligible because of Jet Blues rules. We never had anyn discussions with Jet Blue. BOOK DIRECT DON'T USE THIS SERVICE

Date of experience: April 10, 2023
CustomerService C. CheapOair Rep
over a year old

We have reached out to the passenger to obtain additional information so we can assist with the concern.

District of Columbia
1 review
0 helpful votes
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Your customer service was outstanding. Initially, I had problems with getting the website to capture the numbers of passengers I needed to book for a flight. So I contacted customer service. The agent I spoke with was very friendly and helped me through every stage to resolve the problem. Indeed, it is a memorable experience.

Date of experience: April 10, 2023
Minnesota
1 review
0 helpful votes
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Reviewer
May 10, 2023

I have not had a good experience with using CheapOair. Their service is not reliable. I will never use them again, and I would not recommend anyone to use this service. It is a better deal and less trouble when you purchase tickets directly from an airplane carrier website. Being the middle man, CheapOair charges higher prices initially. If you want to modify your airplane ticket, they demand even more money to change anything from your ticket that the airplane carrier will not charge. Also, I found the agent being unprofessional.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2023
Nevada
1 review
0 helpful votes
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Good response from service personnel. Good deals on air flights.

Date of experience: April 9, 2023
Cyprus
1 review
0 helpful votes
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Easy and fast, although there were some minor problems with the paying process

Date of experience: April 9, 2023

Easy and fast
April 7, 2023
Previous review

Easy and fast

Date of experience: April 7, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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