On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It went pretty well, apart from me not receiving E-Tickets still yet and not providing the information about baggage included or not included into our booking. The same with meals on the board.
I had a decent amount of reward points saved up. I saw that rhey showed redeemed. I disputed that $#*! and they did nothing claiming tjat i was the one that redeemed them. Never agaim using this terrible company.
The website was horrible and it changed the price every min. I would press the amount and just when it said 390 and enter my card the amount would increase! This is horrible and I don't think I recommend this website. It changed the price every min!
The additional sales about pre-boarding check in. And e-tickets should be free and not an additional charge.
Excellent travel agency, thanks for the good service!
Nice experience. Flexible times, good prices. Am grateful for this experience
All ok. Good customer service. Respond immediately.
Good offers. Decent website. No hidden expenses.
I paid for a flight and they're not allowing me onto the plane
Customer has been assisted
Flight reservation was never been easier. Suggested flight alternative is always available. Thanks.
Everything is great the agent that assisted me did a great job
Good and easy. I use this as much as possible for all flights
The agent was awesome. Really helpfull! I surely will continue using Cheap-o-air to book my future travels!
Quick and easy. Please enter at least 50 characters.
Pretty good overall. However this was just purchasing my ticket. I have received notification of travel. Hopefully everything will run smoothly this is my first time using cheap air
As a returning customer who has used CheapOair many times over the years, I've grown accustomed to good service. As usual, I was not disappointed this time either. My experience was easy and fast. Bravo.
Great, flights are a bit expensive, but online booking is good
I easily bought the plane ticket I wanted at a good price.
I am very satisfied with costumer service and how my changing flight issue was taken care. I am going to use cheapoair more often from now. Thank you.
It is not an easy experience with such complicated booking steps. The site is full of advertising and marketing flashes.
There is no option for a PDF download of the ticket.
Booking steps at this site is not flexible and complicated.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have reached out to the passenger to obtain additional information so we can assist with the concern.