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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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A very helpful site that kept me updated as needed.
Very easy to use on line self booking! The way I like it. It's safe to use as well! Can't wait to get on the plane!
Very good service
I am very pleased to book with you
Always attend online and also through the phone.
Thank you
Noel has been very helpful booking our flights. He didnt stop when the first one did not worked out and he got me a price range even cheaper than the first
TV in the background
Kids crying
Hard to understand
I was ask to repeat myself more than once.
So I hung up
Done and Dusted. However, Was unable to choose seats on each flight.
I am very pleased with the customer service! The booking for the flight was very successful and I did call the next day for some information and the agent was very helpful and respectful! Thanks again and for sure I would refer friends and family to your business.
Everything was wonderful!
Got a good price better than direct options with the airlines.only problem was i had a 24 hour free cancellation and 30 minutes after i booked my flight they would only change for a $250 charge.
Booked a round trip ticket to South Korea without realizing there was no connecting flight from the same airport. Not sure why you guys are even offering flights that are not flying out of the same airport! Please pay attention! Called twice thus far to switch the flights on 6/4 but they said I couldn't and it would cost me another $3000. On the way back I called again to see if I could cancel the flight from JFK to Albany. I ended up renting a car to drive myself back to Albany since it didn't make any sense for me to spend just as much money on transportation from JFK to Newark airport just to wait for another flight for 8 hours! Every time I called there was little to no help was provided and except the ticket is non refundable. Not only I could barely understand what they were saying due to their heavy accent in two different occasions, they didn't even offer any other solution to the problem and the inconvenience this has caused. I will never use this website again
Awesome tool for buying a cheap tickets! It's my favorite web site.
The website was easy to navigate and find exactly what I needed.
It was a hard task to select a flight non stop hence more options must be given. The layover is too long
Don't book with them! I would give them zero stars! They cancelled my trip to Europe last minute and are refusing to reimburse my $3,500. Don't do it. Oh and there so called great costumer services is based in India, so good luck speaking to someone that can actually help you if you run into problems!c
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It's fairly easy to book things but if I want to confirm a schedule change, I keep getting an error screen or advice to contact customer service which takes forever. Also any other changes require a lengthy wait for customer service also.
Web page seems to have some issues, and seems elusive when trying to find out flight check in directions.I called the help line, and agent said they were experiencing problems with the internet site, and to try again later.
Web page seems to have some issues, and seems elusive when trying to find out flight check in directions.
Good Price, seats must have been covered to charge for them now Thanks!
You folks are great, thanks for answering the phine when I called!
I sure hope I didn't just buy an extra flight I thought I had booked a few hours before. Just never receved a confirmation like this one.
Why never send an email for confirmation right after booked?
Booking was easy but there are too many pop up windows that impede the process.
Quick and easy. I always search CheapOair first for any travel needs and local get a-ways.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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This is being reviewed.