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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Iowa
1 review
0 helpful votes
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A very helpful site that kept me updated as needed.

Date of experience: June 12, 2023
Oregon
1 review
0 helpful votes
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Very easy to use on line self booking! The way I like it. It's safe to use as well! Can't wait to get on the plane!

Date of experience: June 12, 2023
Iceland
1 review
0 helpful votes
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Very good service
June 12, 2023

Very good service
I am very pleased to book with you
Always attend online and also through the phone.
Thank you

Date of experience: June 12, 2023
Illinois
1 review
0 helpful votes
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Noel has been very helpful booking our flights. He didnt stop when the first one did not worked out and he got me a price range even cheaper than the first

Date of experience: June 12, 2023
Latvia
1 review
0 helpful votes
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TV in the background
June 12, 2023

TV in the background
Kids crying
Hard to understand
I was ask to repeat myself more than once.
So I hung up

Date of experience: June 12, 2023
New Zealand
1 review
0 helpful votes
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Done and Dusted
June 12, 2023
Updated review

Done and Dusted. However, Was unable to choose seats on each flight.

Date of experience: June 12, 2023

Done and Dusted
June 12, 2023
Previous review

Done and Dusted

Date of experience: June 11, 2023
Florida
1 review
0 helpful votes
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I am very pleased with the customer service!
June 12, 2023
Updated review

I am very pleased with the customer service! The booking for the flight was very successful and I did call the next day for some information and the agent was very helpful and respectful! Thanks again and for sure I would refer friends and family to your business.
Everything was wonderful!

Date of experience: June 11, 2023

Great services!
June 12, 2023
Previous review

Great services!

Date of experience: June 11, 2023
Australia
1 review
0 helpful votes
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Got a good price better than direct options with the airlines.only problem was i had a 24 hour free cancellation and 30 minutes after i booked my flight they would only change for a $250 charge.

Date of experience: June 11, 2023
New York
3 reviews
2 helpful votes
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Booked a round trip ticket to South Korea without realizing there was no connecting flight from the same airport. Not sure why you guys are even offering flights that are not flying out of the same airport! Please pay attention! Called twice thus far to switch the flights on 6/4 but they said I couldn't and it would cost me another $3000. On the way back I called again to see if I could cancel the flight from JFK to Albany. I ended up renting a car to drive myself back to Albany since it didn't make any sense for me to spend just as much money on transportation from JFK to Newark airport just to wait for another flight for 8 hours! Every time I called there was little to no help was provided and except the ticket is non refundable. Not only I could barely understand what they were saying due to their heavy accent in two different occasions, they didn't even offer any other solution to the problem and the inconvenience this has caused. I will never use this website again

Date of experience: June 11, 2023
CustomerService C. CheapOair Rep
over a year old

This is being reviewed.

KR
1 review
0 helpful votes
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Awesome tool for buying a cheap tickets! It's my favorite web site.

Date of experience: June 11, 2023
Florida
1 review
0 helpful votes
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The website was easy to navigate and find exactly what I needed.

Date of experience: June 11, 2023
VC
1 review
0 helpful votes
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It was a hard task to select a flight non stop hence more options must be given. The layover is too long

Date of experience: June 11, 2023
New York
1 review
0 helpful votes
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Fraud
July 11, 2023

Don't book with them! I would give them zero stars! They cancelled my trip to Europe last minute and are refusing to reimburse my $3,500. Don't do it. Oh and there so called great costumer services is based in India, so good luck speaking to someone that can actually help you if you run into problems!c

Date of experience: June 11, 2023
CustomerService C. CheapOair Rep
over a year old

This is being reviewed.

Illinois
1 review
0 helpful votes
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Always a good experience dealing with agents are using online app.

Date of experience: June 11, 2023
Australia
1 review
0 helpful votes
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It's fairly easy to book things but if I want to confirm a schedule change, I keep getting an error screen or advice to contact customer service which takes forever. Also any other changes require a lengthy wait for customer service also.

Date of experience: June 11, 2023
California
1 review
0 helpful votes
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Web page seems to have some issues, and seems elusive when trying to find out flight check in directions.I called the help line, and agent said they were experiencing problems with the internet site, and to try again later.

Date of experience: June 10, 2023

Web page seems to have some issues, and seems elusive...
June 11, 2023
Previous review

Web page seems to have some issues, and seems elusive when trying to find out flight check in directions.

Date of experience: June 10, 2023

Good Price, seats must have been covered to charge...
May 31, 2023
Previous review

Good Price, seats must have been covered to charge for them now Thanks!

Date of experience: May 30, 2023

You folks are great, thanks for answering the phine...
May 30, 2023
Previous review

You folks are great, thanks for answering the phine when I called!

Date of experience: May 30, 2023

I sure hope I didn't just buy an extra flight I thought...
May 30, 2023
Previous review

I sure hope I didn't just buy an extra flight I thought I had booked a few hours before. Just never receved a confirmation like this one.

Date of experience: May 30, 2023
New Jersey
1 review
0 helpful votes
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The Service Agent was very professional in conducting my business.

Date of experience: June 10, 2023
Singapore
1 review
0 helpful votes
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Why never send an email for confirmation right after booked?

Date of experience: June 10, 2023
Italy
1 review
0 helpful votes
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Booking was easy but there are too many pop up windows that impede the process.

Date of experience: June 10, 2023
Ohio
1 review
0 helpful votes
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Quick and easy
June 10, 2023

Quick and easy. I always search CheapOair first for any travel needs and local get a-ways.

Date of experience: June 10, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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