CheapOairReviews 14,845

I bought a round trip ticket for my wife, daughter and son( infant on lap). Spent $5383.91 on ticket. My family flew from Kansas City, USA to Baku, Azerbaijan. On their way back they could not get on plane, because cheapoair forgot to issue a ticket for my son (infant on lap). They had to miss a flight. I had to spend close to 3000$ on another ticket. Cheapoair promised me the refund, and it has been a year, and after a whole year they emailed me saying they will only do a partial refund on baby's ticket for the amount of $215.37. So please do yourself a favor and spend your hard earned money on a decent company. After doing a research i found out that they have been refusing people their refunds because of covid cancellations too.

Scheduled my flights to Denver and it asked me at check out to add a rental car I accepted the price they gave me or 187 to add a car. I arrived in Denver at normal time 9:55 PM. by the time I got off plan had my friends get my checked bags so I can go get rental. I got to the shuttle at around 10:20pm. Waited for about 45 mi. During that time I attempted to all front desk it would not give me a option. Finally, I took an uber to their location. They closed at 10:30 pm. I called Cheap o Air and explained the situation he said it was my fault for booking it and not knowing they close at that time. I was furious to the fact that Cheap O Airs online system would suggest for me to rent the car at that time using my flight times and somehow it is my fault they close 35 min after my plan was intended to land which I was on time. I then asked him to book me a new car as I have to drive to Colorado Springs for a military event next morning. He said he would be unable to do it for another few hours. It would take him hours to book me a new one. I then called a 24 hour car rental and rented another car. Which then cost me $547. I spent so much money that wasn't planned due to cheap O Airs stupidity in their system. I will never use them again or refer them to anyone.

Cheap O Air is a joke. There customer service is horrible.

Always great service, I bought tickets for years. Thank you for the good service

Good service. Good price …good listener……speaking English very well

Great and I didnt need help, I managed it all on my own, very efficient thanks

The agents were very patient and helpful. Thank you.

You need to do something with your page
Is not working well and i was struggling to find
A way logging in with my google account
And your support wasn't able to help much for my issue

Overall it was a good experience minus having to keep going back to refresh our browser.

Great! I always book my flights using CheapO Air!. It's easy to use and I like having easy access to my flight information.

Easy to understand and quick to book, lots of options

Communication was somewhat problematic during the reservation experience,

Long wait on phone call to check on flight status I was put on hold for many minutes

Fairly easy navigation through website. Phone app doesn't allow to enter code sent to phone

Good service thanks looking forward for more it is good

Easy, Fast, great choices not seen on other sites.

I booked my flight using CheapOair. It was cheap at the time of booking and got really good deal. My connecting flight both ways was only an hour wait in Cairo. A day before travelling this schedule changed and now the waiting time in Cairo changed to 8.5 hours. I am losing my job because of this. Despite several attempts to reach customer service via email, my case has not been handle.
I feel like the this was a game and deceitful