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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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The worst booking website, can't cancel booking through them and if you want to do any change they wil charge you money, big scam.
I saw the CheapOair website showing an airline ticket to China that I wanted to purchase. So, I submit my order on the CheapOair website on Feb. 15. I filled out all my payment and my personal information online and submitted it. Immediately the website showed the ticket was not existent. Then one of the CheapOair people also immediately called me. He told me he could find another ticket for me. Then he charged me the ticket price which was almost double more than the phone price he quoted. Because he had my credit card information, he charged me without my permission. When I found he was cheating on the ticket price after they charged my credit card, I called the cheapOair and told manager their salesmen were cheating. I also told them cancel all my orders. They didn't return all my money after many phone calls to the manager. After almost 5 months CheapOair still owes me total of $469. My questions are: 1) Why did the CheapOair website didn't have the ticket for the price they quoted online? 2) If the ticket did not exist why did CheapOair want my personal and credit card information? 3) Isn't this a classic bait and switch selling con? 4) After incorrectly charging my credit card I had to cancel the booking because CheapOair lied and I lost trust in their company, so why should I pay any charges? There is a principle of trust involved which is more important than the $469. Of course, I need and want my money back.
Fast and easy Also, I find the price pretty fair comparing two other airlines. I know that some specific us will not be on the flight that I selected but in overall, I think it is fair.
Lo mejor muy bueno todo muy bien esxelente todo ok
Easy to access to the website, the only problem is unable to use ipad to manage booking.
Super easy and good prices. I got the date,time and a good price that wanted.
Never a problem using your services, thanks, this site is always on top, of any issues.
Good service, quick response and easy to book online.
Why you want to charge me for the seat? I booked business and paid a lot and still I can't pick my seat free of charge
Never disappointed by cheapoair.com. Thanks, keep up the nice work.
Easy to schedule customer service was great and helpful with booking details
Excellent way to book hotels and flight way in advance.
While paying price increases its really upsetting :(
So easy and cheap! Website is friendly and the prices are unbeatable!
Booking was very easy. All areas were covered and offered. Wonderful booking experience.
I liked the fact that the site gave me alternative dates and saved me hundreds of dollars
Quick and easy. Affordable and convenient with all details easily available.
Too many pop up windows. Just let me check my booking
Smooth search. It was very easy to navigate and there were multiple remedial options.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do see that did try and cancel online which our website does not accept you must speak with an agent if the booking is past 24 hours. I do see you did speak with someone but decided not to cancel because the ticket is non refundable. If you need anything further, let us know.