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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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I did not clearly know when I had completed the purchase. I keep trying to get to the confirmation page.
Trying to get to the confirmation page
Customer service doesnt exist,
They overcharge on payment.
They sell you misleading tickets.
Ask them anything technical to do as a change or cancellation and they will make you wait for hours and then log off.
They will deny you a refund even when the airline refunds it and to top it they will deduct a commission out of it.
Excellent experience with the your product. Applying online is easy.
I trying to trust this company again but you need to work on your policy.
Its nice experience, especially the restrictions of travel, when you can or cannot travel
Great customer service, the agent worked hard to get me the best deal
So far easy will have question later in the week 24 hours before flight
Very bad service when asked on chat never got the promised answe. After I paid booking several additional fees where charged. When claimed no answer. Never will book again CheapOAir and will never recomand it to anybody
Helpful thank you? Straight forward pleasant personality
Thanks for the option payments It is helpful
THE SERVICES WAS QUITE FAST BUT I HAVE NOT YET RECEIVE MY ELECTRONIC TICKET, I TRIED TO CALL BUT STILL NO ONE IS ATTENDING TO ME YET. KINDLY CALL BACK TO CONFIRM MY TICKET.
They are not clear about price. I thought they offer good price and in final stage after payment they show that they deducted too much more as the prices were USD and they changed to AUD. It was not mentioned before payment finished. The default is AUD when you buy a ticket in Australia. They hide it to convince people purchase from them.
This is being reviewed.
It's a bit too early to tell since I haven't made my trip yet.
My experience was fantastic. Employees were with me from the beginning to the end to complete my purchase ticket.
Easy to access and to fill in the blanks and to select times and dates to fly.
Great! Easy to Navigate. Fast and efficient. Friendly and knowledgeable service
Keeping details in line is a concern. They've done a good job.
Very Professional and provided the needed information.
It was easy for me to get a wheelchair to take me to the next gate. Everyone has been very friendly.
I like cheapo-air it is my best booking app for me. All my reservations for almost 10 years with this app thanks cheap o air.
It is a good site for purchasing airline tickets.
And it is cheaper!
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I see you asked him about the preferred seats you choose, he did advise you that they are pending on the airline side because your payment has not cleared. Please allow it sometime to process.