Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CheapOair

CheapOair

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CheapOair?
grey stargrey stargrey stargrey stargrey star

CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

We monitor reviews for authenticity

Texas
2 reviews
0 helpful votes
Follow Richard K.
Unfollow Richard K.
Share Review
Report Review

Like too many things now days, internet overload!
July 14, 2023
Updated review

Like too many things now days, internet overload! Nothing was simple. $ for this$ for that$ for another thing do you want this $! Itinerary not just a simple copy, more of this crap and then this crap then this crap then this crap>>>>>>>>>>>>>> Like I said Overload, overload, overload, will any of you ever firure it out?

Date of experience: July 13, 2023
CustomerService C. CheapOair Rep
over a year old

Very sorry for your recent booking experience, we appreciate the feedback.


Like too many things now days, internet overload!
August 12, 2023
Previous review

Like too many things now days, internet overload!

Date of experience: July 13, 2023
Philippines
1 review
0 helpful votes
Follow Kathryn L.
Unfollow Kathryn L.
Share Review
Report Review

It took me three days before I was able to finally decide to book our flights. I had hard times confirming my choices because of the frequent changes in amounts of my selections. Finally, I did it! Thank you.

Date of experience: July 13, 2023
Iraq
1 review
0 helpful votes
Follow Steven K.
Unfollow Steven K.
Share Review
Report Review

I have been using the CheapOair app for purchasing my tickets and up to now they have never let me down. Keep it up!

Date of experience: July 13, 2023
Tennessee
1 review
0 helpful votes
Follow Ralph M.
Unfollow Ralph M.
Share Review
Report Review

Very convenient and easy
July 13, 2023

Very convenient and easy. Website is user friendly.

Date of experience: July 13, 2023
Germany
1 review
0 helpful votes
Follow Qandeel M.
Unfollow Qandeel M.
Share Review
Report Review

I had purchase my flight from Germany to London with this company, paid for my flights and baggage, upon reaching to the airport I was informed I have to pay another $50.00 because my baggage was never booked. I've been going back and forth on email with CheapOair and they are refusing to refund me for this purchase when I had already made the booking prior to my trip. At least someone should have informed me that my baggage will not be covered, I spoke with them multiple time in regards to my luggage because I was traveling with my infant but no one informed me.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 13, 2023
CustomerService C. CheapOair Rep
over a year old

Hello, this was addressed with you July 13 when you sent us an email over a month after your traveled, we did advise you that the $30.00 not $50.00 for the bag you tried to book in our website never was confirmed therefore never charged by us. However, we did refund you$15.00 as goodwill gesture due to the inconvenience.

Pennsylvania
2 reviews
0 helpful votes
Follow Michael B.
Unfollow Michael B.
Share Review
Report Review

Easiest way to book and able to fly and make payments

Date of experience: July 13, 2023
Colombia
1 review
0 helpful votes
Follow John F.
Unfollow John F.
Share Review
Report Review

Straight forward
July 13, 2023

Straight forward. Easy to book flights and more. Accurate information given. Great customer service.

Date of experience: July 13, 2023
Egypt
1 review
0 helpful votes
Follow Hannah T.
Unfollow Hannah T.
Share Review
Report Review

Thank u for serving us any time we request that and u're very responsive

Date of experience: July 13, 2023
Texas
1 review
0 helpful votes
Follow Tony F.
Unfollow Tony F.
Share Review
Report Review

It was great really easy to use
July 13, 2023

It was great really easy to use. And i found really cheap alternatives

Date of experience: July 12, 2023
New York
2 reviews
0 helpful votes
Follow Ray E.
Unfollow Ray E.
Share Review
Report Review

It's nice, easy, and intuitive; nothing confusing happened when booking what I needed with CheapOair.

Date of experience: July 12, 2023
Michigan
1 review
0 helpful votes
Follow Raymond L.
Unfollow Raymond L.
Share Review
Report Review

All is going smooth, no problems as of now. I am happy with it.

Date of experience: July 12, 2023
Georgia
1 review
0 helpful votes
Follow Daniel T.
Unfollow Daniel T.
Share Review
Report Review

This is my and my husband first time using CheapOair and our very first time flying on Spirit. I hope this is a pleasant experience with little or no traveling issues.

Date of experience: July 12, 2023
Virginia
1 review
0 helpful votes
Follow Gregory F.
Unfollow Gregory F.
Share Review
Report Review

Had urgent travel needs, was quick and easy to get the flight I needed at a good price.

Date of experience: July 12, 2023
Florida
1 review
0 helpful votes
Follow Edward N.
Unfollow Edward N.
Share Review
Report Review

Excellent service from CheapOair
July 12, 2023

Excellent service from CheapOair. Thank you for the notification.

Date of experience: July 11, 2023
New York
2 reviews
0 helpful votes
Follow Zachary B.
Unfollow Zachary B.
Share Review
Report Review

It was great, fast and easy, I will recommend all people

Date of experience: July 11, 2023
Mexico
1 review
0 helpful votes
Follow Louis K.
Unfollow Louis K.
Share Review
Report Review

Excelente atención,la respuesta al servicio solicitado fue muy rápida y además los precios del boleto de avión fueron muy razonables así como otros servicios de hospedaje y renta de automóvil.
Con mucho gusto los recomendaré ampliamente.

Date of experience: July 11, 2023
India
1 review
0 helpful votes
Follow Nancy E.
Unfollow Nancy E.
Share Review
Report Review

Thanks for the confirmation
July 11, 2023
Updated review

Thanks for the confirmation. You offer the best deals for the flights. I am really happy for that.

Date of experience: July 11, 2023

I still cant see my confirmation..
August 10, 2023
Previous review

I still cant see my confirmation.please look into the matter

Date of experience: July 11, 2023
South Africa
1 review
0 helpful votes
Follow Rebecca J.
Unfollow Rebecca J.
Share Review
Report Review

Great app to work on and the customer assistance was the best

Date of experience: July 11, 2023
Bangladesh
1 review
0 helpful votes
Follow Ray Z.
Unfollow Ray Z.
Share Review
Report Review

Nice to manage the website
July 11, 2023

Nice to manage the website. This is very user friendly app.

Date of experience: July 11, 2023
South Sudan
1 review
0 helpful votes
Follow Dennis D.
Unfollow Dennis D.
Share Review
Report Review

The first time traveling with Turkish airline, and i will be glad to continue flying with Turkishair

Date of experience: July 11, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
See all photos