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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Turkiye
1 review
0 helpful votes
Follow Mike D.
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Although I paid for the travel and contacted with the customer service on phone twice, I am still trying to confirm whether my seats are confirmed or not. In your web-site it looks like they are still pending, however when I talk to customer service they tell me that they are confirmed. I want a clear answer that whether my seats are confirmed or not? Besides whenever I contact to customer service they are trying to sell me new kind of insurance which is quite bothering.

Date of experience: August 5, 2023
Qatar
1 review
0 helpful votes
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Awesome experience thank you very much for your help

Date of experience: August 4, 2023
New Mexico
1 review
0 helpful votes
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Website is easy and convenient to use.No need to call an agent to book our tickets.

Date of experience: August 4, 2023
Barbados
1 review
0 helpful votes
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I paid extra to choose my seats so my children could...
September 3, 2023
Updated review

I paid extra to choose my seats so my children could sit with me, but then I got a message that my seats on the connecting flights could not be confirmed. I was upset about it because there was nothing stating that I couldn't book those seats. The representative acknowledged my frustration, but explained that I couldn't select emergency exit seats when traveling with children or elderly passengers. I didn't know this, but now I know! She selected new seats for us, refunded us a small fee, and confirmed my reservation.Thank you to the representative. I appreciate you! However, my ongoing issue with this company is whenever I book with them, someone always calls multiple times to coax me into upgrading my reservation. I would prefer not be called unless there is a problem with my existing reservation.

Date of experience: August 4, 2023

I paid extra to choose my seat and now I'm getting...
September 3, 2023
Previous review

I paid extra to choose my seat and now I'm getting a message from you that you were unable to confirm my seats? Why am I being treated this way? Someone called me today to upgrade my class again so I can be charged more money. This is unfair and unprofessional.

Date of experience: August 3, 2023
Nevada
1 review
0 helpful votes
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Charged extra for the seat when it said no charge for the stars option.

Date of experience: August 4, 2023
Uganda
1 review
0 helpful votes
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It is so easy to use and not expensive. It gives confidence while using it

Date of experience: August 4, 2023
California
1 review
0 helpful votes
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Great job to book and easy to book for today
August 4, 2023
Updated review

Great job to book and easy to book for today. But Yesterday night I have very difficulty experienced with my booking

Date of experience: August 4, 2023

Great job to book
August 4, 2023
Previous review

Great job to book

Date of experience: August 4, 2023

Good job and easy
August 4, 2023
Previous review

Good job and easy.

Date of experience: August 4, 2023

Great service
July 22, 2023
Previous review

Great service

Date of experience: July 21, 2023
GB
2 reviews
5 helpful votes
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GOOD I AM YOUR REGULAR CUSTOMEr
August 4, 2023

GOOD I AM YOUR REGULAR CUSTOMEr. Highly competitive rates and excellent customer service and quick action at all levels have helped me rate your organisation as the premier organisation.

Date of experience: August 4, 2023
Nevada
1 review
0 helpful votes
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Great service with the exception that I had a bad experience with my flights back in 2021

Date of experience: August 3, 2023
Virginia
1 review
0 helpful votes
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I was surfing the internet for best price options. This experience provided great price and easy navigation. It provided options and opportunity to talk to a live person during booking.

Date of experience: August 3, 2023
Massachusetts
1 review
0 helpful votes
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After booking a flight through CheapOair, I attempted to cancel it within the 24-hour window. The reason for the cancellation was that I found a cheaper ticket for the same airline, same hours, and date on their official website, cheapOair.com, despite purchasing the original ticket with an additional $83.00 insurance for cancellation during the reservation process. However, when I contacted their customer service, (cheapOair) they informed me that since more than 4 hours had passed since my reservation, I would incur a $75.00 cancellation fee. Based on this experience, I strongly discourage booking flights through this website.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 3, 2023
CustomerService C. CheapOair Rep
over a year old

We have reached out to the passenger to obtain additional information so we can assist with the concern.

North Carolina
1 review
0 helpful votes
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It was a great experience
August 3, 2023

It was a great experience. The options were convenient.

Date of experience: August 3, 2023
Florida
2 reviews
0 helpful votes
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You guys are great
August 3, 2023

You guys are great. Thank you for making it so easy.

Date of experience: August 3, 2023
Philippines
1 review
0 helpful votes
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CheapOair team are very accommodating, keep it up!

Date of experience: August 2, 2023
Canada
1 review
0 helpful votes
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GOOD FOR ME TO GO ON PLANE
September 1, 2023
Updated review

GOOD FOR ME TO GO ON PLANE. I put Victoria as city of departure and the itinerary had Vancouver as city of departure, If this cannot be corrected, or if there is an increase, please give a full refund of costs. Thank you.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 2, 2023
CustomerService C. CheapOair Rep
over a year old

We have reached out to the passenger to obtain additional information so we can assist with the concern.


GOOD FOR ME TO GO ON PLANE
August 1, 2023
Previous review

GOOD FOR ME TO GO ON PLANE

Date of experience: August 1, 2023
Philippines
1 review
0 helpful votes
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There were so many options to choose from! Also, the deals were way cheaper!

Date of experience: August 2, 2023
Botswana
1 review
0 helpful votes
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The assistance received from your team is above average and were very helpful in people like us who are not frequent flyers. So much appreciated & well done to Treyton & team.

Date of experience: August 2, 2023
Cayman Islands
1 review
0 helpful votes
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Thank you for the booking experience. I have also booked for the flight protection

Date of experience: August 1, 2023
Texas
1 review
0 helpful votes
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Very fast booking, all online, no contact with any humans, with at least 2 different places to check ALL details before continuing. This was all completed in just a few minutes. Thank you.

Date of experience: August 1, 2023
New York
1 review
0 helpful votes
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From the moment I began searching for tickets until the end, everything went smoothly and seamlessly. I was able to find excellent itineraries at a reasonable price.

Date of experience: August 1, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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