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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Ohio
1 review
0 helpful votes
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It is not easy to figure out the best flights on any of these site

Date of experience: September 15, 2023
Utah
1 review
0 helpful votes
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Quick and easy, had to change my reservation, customer service was very supportive and did not have any problems doing it

Date of experience: September 15, 2023
Ohio
1 review
0 helpful votes
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Thank you for affording me the option to travel within my very tight budget
Sincerely. Grace Haines

Date of experience: September 15, 2023
Turkiye
1 review
0 helpful votes
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User friendly, easy to use and good clear information.

Date of experience: September 15, 2023
Philippines
1 review
0 helpful votes
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My itinerary is short of identifying the respective terminals, mnl, incheon and ord, this is significant for whoever is available to pick me up from my port of distination.

Date of experience: September 14, 2023
PG
1 review
0 helpful votes
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All good-It is the best specials for today.thank you and i had enjoyed my flight.

Date of experience: September 14, 2023
California
3 reviews
0 helpful votes
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Transaction went smoothly
September 14, 2023

Transaction went smoothly. Now that it's completed, I feel relieved.

Date of experience: September 14, 2023
Pennsylvania
1 review
0 helpful votes
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Great and easy booking experience!
September 14, 2023

Great and easy booking experience! Will be my go to booking agency.

Date of experience: September 14, 2023
Australia
1 review
0 helpful votes
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It was awesome experience to book with CheapOair's
September 14, 2023
Updated review

It was awesome experience to book with CheapOair's.

Date of experience: September 14, 2023

Nice air lines..
September 14, 2023
Previous review

Nice air lines.easy to book online
Very good experience overall. Recommended to all.

Date of experience: September 13, 2023
Nevada
1 review
0 helpful votes
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Very easy to book tickets
September 14, 2023

Very easy to book tickets. Everything went well. Looking forward to my travels. Thank you

Date of experience: September 14, 2023
California
2 reviews
1 helpful vote
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Sloppy website transaction
October 14, 2023
Updated review

Sloppy website transaction. Had to reduce my transaction.

Date of experience: September 14, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We are always working to improve customer experience. We appreciate you taking the time.


Sloppy website transaction
October 14, 2023
Previous review

Sloppy website transaction.

Date of experience: September 14, 2023
Panama
1 review
0 helpful votes
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Easy to buy the ticket, it was easy to get a good schedule for my flights

Date of experience: September 14, 2023
California
1 review
0 helpful votes
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That is comfortable and nice l like the food and services,

Date of experience: September 13, 2023
Florida
4 reviews
0 helpful votes
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Booking a flight was easy and fast!
September 14, 2023

Booking a flight was easy and fast! And the price was reasonable

Date of experience: September 13, 2023
Connecticut
1 review
0 helpful votes
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Great and Fast and wonderful customer service! I love it!

Date of experience: September 13, 2023
Nebraska
1 review
0 helpful votes
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Good customer service and quality operators gave excellent customer support.

Date of experience: September 13, 2023
Ohio
1 review
0 helpful votes
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My experience was acceptionally long
September 13, 2023
Updated review

My experience was acceptionally long. I had a hard time understanding the customer service representative.

Date of experience: September 13, 2023

Long and difficult
October 9, 2023
Previous review

Long and difficult

Date of experience: September 9, 2023
Rhode Island
1 review
0 helpful votes
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I don't want to choose a set but it doesn't let me pass

Date of experience: September 13, 2023
Philippines
1 review
0 helpful votes
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So far, so good
September 13, 2023

So far, so good. CheapOAir representatives are knowledgeable and they work efficiently.
I have used CheapOAir for many moons, and I keep going back because I am a satisfied customer.
I am generally satisfied with CheapOAir services, and I expect to keep going back to them in the future.

Date of experience: September 13, 2023
New York
1 review
0 helpful votes
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Good, booking completed, looking forward to travel.

Date of experience: September 13, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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