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CheapOair

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Zimbabwe
1 review
0 helpful votes
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Fast and easy booking!
September 19, 2023

Fast and easy booking! Good flight fares, good comparison and choices with other airlines.!

Date of experience: September 19, 2023
Macao
1 review
0 helpful votes
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Whole thing a bit confusing; very odd that the Philippine Air departing and returning flights were not the ones I had selected

Date of experience: September 19, 2023
Virginia
1 review
0 helpful votes
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Quick and easy to make the reservation
September 19, 2023

Quick and easy to make the reservation. Not sure if I got the best price.

Date of experience: September 18, 2023
Arizona
1 review
0 helpful votes
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I got at text alert showing you debit my card two times in which I new because it says it could be a few different debits but I never got any more so I called cheapO air and he said they debit my account three times total of $161.94 which was the cost of my flight but the customer service person I talked with was very helpful and nice

Date of experience: September 18, 2023
New Jersey
1 review
0 helpful votes
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I love the low fares I get from CheapOair, I use no other web site to book my flights, I not been disappointed with there service!

Date of experience: September 18, 2023
Germany
1 review
0 helpful votes
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Ok its all ok
September 18, 2023

Ok its all ok. I didn't experience any problems. Not much else to say. Merry Christmas to all.

Date of experience: September 18, 2023
Indiana
1 review
0 helpful votes
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Una experiencia buena muy fácil comprar los vuelos

Date of experience: September 17, 2023
Maryland
1 review
0 helpful votes
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Good so far, I got all of my travel confirmations. Price was $200-1200 lower than other sites.

Date of experience: September 17, 2023
Iowa
1 review
0 helpful votes
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Great with your company because my family use it many times

Date of experience: September 17, 2023
Dominica
1 review
0 helpful votes
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Booked a flight through cheapoair on winair.
The flight was cancelled by the airline.
Cheapoair and winair refused to refund.

They can't just take the money, cancel the flight and keep the money. They should be giving a refund as airline cancelled flight. They've not offered refund or credit just taken the money in exchange for nothing.
That's the same as theft.
Disgusting that this company can get away with theft so easily.

Date of experience: September 04,2023

UPDATE. November 12th
Still no news, still no refund
Looks like I've really been robbed by cheapoair and winair.
They replied to this review saying they're helping fix it but up to now, but they've not done anything so even their reply to review is untrue.
How can they get away with blatant theft

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 17, 2023
CustomerService C. CheapOair Rep
over a year old

Customer is being assisted.

Massachusetts
1 review
0 helpful votes
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I've booked tickets before from here
September 17, 2023

I've booked tickets before from here. It's nice and easy.

Date of experience: September 17, 2023
Arkansas
1 review
0 helpful votes
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Excelente proceso por internet se los recomiendo a todos

Date of experience: September 16, 2023
Florida
1 review
0 helpful votes
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Website easy to use and understand
September 16, 2023

Website easy to use and understand. Site shows return flight info for comparison.

Date of experience: September 16, 2023
District of Columbia
1 review
0 helpful votes
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Very good system and a great surprise as I was planning a last minute trip.

Date of experience: September 16, 2023
Florida
1 review
0 helpful votes
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Fantastic price and ease of using
September 16, 2023

Fantastic price and ease of using. Ease of accessing website

Date of experience: September 16, 2023
Arizona
1 review
0 helpful votes
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Buena atención
September 16, 2023

Buena atención
Es una empresa de confianza, y atiende nuestras dudas a tiempo

Date of experience: September 16, 2023
Japan
1 review
0 helpful votes
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So far so
September 16, 2023

So far so. But I still havent heard about my e-mail I sent about my airline flight locator

Date of experience: September 15, 2023
Canada
1 review
0 helpful votes
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Worst Site to Book
October 16, 2023

Worst experience from Cheap o Air
I am a traveller and have booked 4-5 times through them and out of 4 International travel and one domestic travel, I have realized they are just robbing your money.
Their customer team is siting there to harass you and would sound like as they are doing a big favour talking to you. Everything is out of their hands, everything is up to Airline

I had a credit for a booking which they ate all up, I would use this term because 3000$ were not allowed me to use for the next time because Airline has some policies then why I was told previously I can use them

What the heck!

Don't waste your money with CheapOAir

As there name they are cheap in Customer Service

Date of experience: September 15, 2023
Guam
1 review
0 helpful votes
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I am traveling and paid for Business Class MNL-NYC-MNL via Incheon. The posted fares on your website should indicate that part of the flights - Incheon-Manila (Jan. 11,2023) is COACH CLASS and NOT Business Class! This was very disappointing. I only found this out when choosing my seat for the last leg - Incheon-Manila.

Date of experience: September 15, 2023
Texas
1 review
0 helpful votes
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Waiting
September 15, 2023

Waiting. Not sure, ok waiting for boarding passes. Doing well.

Date of experience: September 15, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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