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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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New Jersey
1 review
0 helpful votes
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Nice and easy!
November 21, 2023

Nice and easy! Everything is so clear! Love using this site! Good prices and easy to navigate!

Date of experience: November 20, 2023
Massachusetts
1 review
0 helpful votes
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Always a good deal, in 15 years I have not had a problem. I would recommend them anytime.

Date of experience: November 20, 2023
Illinois
1 review
0 helpful votes
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Looking good they're professional in them job everything is simple and fast they have experience

Date of experience: November 20, 2023
California
1 review
0 helpful votes
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Good price, good service, I very like CheapOair
November 20, 2023
Updated review

Good price, good service, I very like CheapOair. Thank you for your help.

Date of experience: November 20, 2023

Good Service
November 20, 2023
Previous review

Good Service

Date of experience: November 20, 2023
Rhode Island
1 review
0 helpful votes
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Good service at an affordable price flights. I will recommend to all my friends and family to buy the ticket flights with cheapoair.
Thank you

Date of experience: November 20, 2023
New York
1 review
0 helpful votes
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Quite happy with the rapid response on my cell phone The whole thing took place in 15 minutes!

Date of experience: November 20, 2023
New Zealand
1 review
0 helpful votes
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Very good only sorry about my card my bank just protecting on my behalf.

Date of experience: November 20, 2023
Jamaica
1 review
0 helpful votes
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Great so far!
November 20, 2023

Great so far! Always enjoy booking my trips with Cheapoiar. Actually I'm still waiting for my email confirmation of my flight. Still not sent. I'm wondering why? Is there a problem?

Date of experience: November 19, 2023
Virginia
1 review
0 helpful votes
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Booking was fast and easy
November 19, 2023

Booking was fast and easy. I was able to enter the names of both passengers and all their information before I paid for the tickets. I got what I paid for and that made me happy. Thanks for making the booking process simple.

Date of experience: November 19, 2023
California
1 review
0 helpful votes
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Very good customer service thank you for your service

Date of experience: November 19, 2023
New Jersey
1 review
0 helpful votes
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It was easy to work with a knowledgeable agent. Easy to get boarding pass too.

Date of experience: November 19, 2023
Canada
1 review
0 helpful votes
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Cheapair is the best they're the way to go I respect

Date of experience: November 19, 2023
Colorado
1 review
0 helpful votes
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Very helpful answered all my questions
November 19, 2023
Updated review

Very helpful answered all my questions. Haven't flown in a long time, surprising Mom for her 88th birthday, that just happens to be on Thanksgiving this year..

Date of experience: November 19, 2023

Very helpful
November 18, 2023
Previous review

Very helpful

Date of experience: November 18, 2023
North Carolina
1 review
0 helpful votes
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Customer service can be complex and I am always skeptical...
November 19, 2023
Updated review

Customer service can be complex and I am always skeptical about the flight being okay until I finally take it. I have me too many changes in my flight and not sure if it was because CheapOnair or the airline.

Date of experience: November 19, 2023

Customer service can be tough and I am always skeptical...
November 26, 2023
Previous review

Customer service can be tough and I am always skeptical about the flight being okay until I get the flight.

Date of experience: November 18, 2023
Texas
1 review
0 helpful votes
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Excellent!
November 18, 2023

Excellent! Personnel were quite professional and personable.

Date of experience: November 18, 2023
Thailand
1 review
0 helpful votes
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Have an easy booking and all was good for the travel.

Date of experience: November 18, 2023
Virginia
1 review
0 helpful votes
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Fast and easy, I didn't have any issue and I got proposed what i needed for my trip. All went well without any issue. Thank you.

Date of experience: November 17, 2023
New Zealand
1 review
0 helpful votes
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Thank you it's always so easy and smooth booking with CheapOair

Date of experience: November 17, 2023
Texas
1 review
0 helpful votes
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It was good, could book fast and got all the information I needed. Thank you

Date of experience: November 17, 2023
Florida
2 reviews
0 helpful votes
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Difficult to pick a seat
November 24, 2023

Difficult to pick a seat. It should be simple.no one to help and why are you charging extra fees for even a copy of a ticket such bill? I thought the federal government stopped these charges, robbers.

Date of experience: November 17, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We regret that your experience was not satisfactory.

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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