Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great I have a good customer service today Julio Gutierrez greaaaaaaaatttt
Took some time to figure out how to book through here. But was self explanatory
So simple and I got a round-trip flight for an unbelievable price!
Very nice love it service is great nice price other company. Thanks 😊
Bien, asta el momento no he tenido ningún problema y salen buenos precios muy buen servicio
Bien, asta el momento no he tenido ningún problema y salen buenos precios
Excellenet! EXactly what they promised they delivered. No complaints! Plus I got an immediate call after my booking to add insurance which i thought was a bit dodgy but in fact it was authentic incase others wonder when they get the call!
Easy to book. Low fare. Easy to access. Nice website.The information is all set.
I called regarding a change in my flight and I received helpful support; however, the phone call had a lot of static in the background.
Thank you for your service!
It was fast, easy, great price, best information than any other app
I love the fact that I can book my flight and hotel at the same time.
Thank you for making my flight possible. I could not have done it otherwise
Needs to be more specific with choices offered such as seating luggage price included in price offered in ticket price.
Easy & efficient process. Not time consuming, not complicated
Great and good prices and easy access to all the flights no hassle and at you're on and always is someone there to chat with you in case you need help
It was easy to navigate and understand. The coupon was a welcome surprise
Short of outstanding, overall it's excellent. Thanks🙏👏🤗
It was great price and service. The travel agent who called was great
I had a really easy time and thanks for everything!Good nice easy to do
Quick booking experience. Simple to read information on various fees. Multiple flexible booking options.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

