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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Easy to choose flights, everything is explained in detail, available to choose the seats available
Easy and pleasant experience, staffs are nice and accommodating.
We'll see how it goes. Still have to check in and everything. But it was quick and easy and the cheapest
Professional and very helpful staff made my bookings easy.
So far so good. Never flown to the Philippines before, and at my age i am a little nervous, going but i am getting married so got to pull up my big girl panties and take a chance
Because we had best prices Because we had best prices Because we had best prices
Seemed to be a few minor problems. Couldn't get the confirmations that I needed in a timely manner.
I appreciate how it is easy to navigate, and make my purchase. Thank you for the convenience in a chaotic world.
Changed our original flight. Now we Neto wait to try and reschedule. Otherwise we miss the rehearsal for the wedding. People book in advance to get the times they need then CheapOair throws a wrench in the plan. Plus we will have to pay additional fees. Will not use again for important events
Easy to book and understand site. Never taking to much time on booking a ticket.
10 out of 10. My experience has been really really great with this agency. I've been using it for almost five years already! Thanks a lot!
I'm impressed with the rates, and the quick processing-Thank you!
Somewhat easy to book. Best package price I found after hours of exploring options.
The booking process was straight forward and accommodating. If the flight is good, I will look forward to a long term partnership.
Professor Sheku G. Kamara
The worst experience I ever had. When flight is cancelled it takes too much time to refund and allow client buy a new ticket
We are very sorry that you have experienced a schedule change done by the airline, unfortunately due to the accounting process of airline tickets, it can take upto 2 months for the refund, this is not the travel agencies time frame, but IATA and airline accounting process.
The agent attending picks your details and said that they would call back if we broke off and none of them did except one who helped with the hotel booking. This wasted my time and all my energy was wasted I also wasted resources as I had to call again and every time I got a new agent who started all over again. This happened about 4 times...
Thank you for your feedback. Our apologies for the frustration.
Loved it it was really good and I found a cheap flight despite the baggage fee for the airline that was a little high and excessive it was really good experience
Great prices and overall easy to uses. I used cheapoair many times because of the best prices match based on my requirements
Frustrating, never responder to chat questions. Still waiting 26 hours later to find out about luggage
So far so good when I made my first booking very easy and understandable
Thank you for your kind words and appreciation. We're glad to hear you had a positive experience. We strive to provide excellent service and appreciate your support.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cheapoair is the travel agency, therefore has no control over the airline making changes to their schedules which all airlines go through. Even if you booked with another travel agency and the airline directly the same issue would have occurred. The reason why the additional fee was quoted is because the change was not within the 4 hour guidelines the airline has to get you to your destination, but you wanted to book something entirely different and that is considered a voluntary change. Our apologies for the inconvenience.