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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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I really disappointed after 15 years with you?
I am done
Very slow in resolving flight change issues, Took months to confirm flight schedule with the airline.
Thank you so much
It's been good to talk with someone that can answer my questions
Thank you again
I give you 👍
After paying (or at least that's how you make the passenger feel) for the ticket, bringing additional costs that look like duplicates of other charges already accepted is perceived as deceiving. Offer all of your choices to the passenger before paying. I need to talk to an agent and fix some charges that I want to decline. Thank you.
Trouble communicating with travel officials. I had issues with booking officials who never solved the problem.
Trouble communicating with travel officials. I had issues with booking officials who never solved the problem.
Good and fast service. The website is user friendly. I receive info every day from the site.
Thanks for quick and great options on booking trips, providing all the airlines, easy to follow.
Great service provider, accurate information. Excellent customer service.
I always use cheapoair for there cheap flights very good service
Quick and easy and great people to deal with. I will book with them again.
Have trouble finding trip I scheduled and paid for with the assistance of customer service problems were quickly resolved
You changed my return trip without authorization. I would never pick a flight that lands at 1am by myself
I am heading home to bury my mother, this is the cheapest package I could find.
Not so hard to navigate and prices are all shown which is nice because not all agencies do this
Easy to navigate, I appreciate the simplicity in the booking process
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You added all kinds of stuff like insurance, bag protection, seat assignments but actually you were never charged because your credit card is declined.