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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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I have been boked always with you guys always on time every day time. I love booking with *******@cheapoair.com thanks a lot
Easy to navigate and no hassle. The prices are also reasonable
Reminding of flight schedules, asking if you need help. I will recommend to people I know.
Nice fare and website is easy to navigate and the ticket price was affordable
Thank you for the savings, and the website is user friendly, and no need to call on the phone
Very smooth to book. User friendly. Will definitely use to book again in the future.
My experience was top notch first time I flew with frontier this time with spirit
I had a hard time yesterday trying to book but today was a breeze! I'm glad I revisited the app to book our trip
Rental cars too. Flights always easy! Easier than doing a phone call
Thanks for quick service. I got tickets in low price and great deal.
It's a Very good experience. I am very satisfied with the service.
Lo mejor de lo mejor una experiencia única e inolvidable de verdad que les recomiendo
Easy to navigate web site prices are great and added discount codes are a nice Bonus
Cheapoair makes everything easy to book holidays and lots of options!
The website is easy and intuitive to navigate and get great savings on our travels.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

