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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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New Jersey
1 review
0 helpful votes
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Very easy to navigate
October 26, 2024

Very easy to navigate. I also did a comparison and I liked that this was the more affordable option.

Date of experience: October 15, 2024
California
1 review
0 helpful votes
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Feedback
October 26, 2024

There are many options available and the website is easy to use

Date of experience: October 15, 2024
Ecuador
1 review
0 helpful votes
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Nyc
October 26, 2024

Siempre encuentro un buen itinerario y con opciones de dias

Date of experience: October 15, 2024
Nevada
1 review
0 helpful votes
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Excellent service
October 26, 2024

Excellent service. Took a little bit because they needed it to call the airline.

Date of experience: October 15, 2024
Colorado
1 review
0 helpful votes
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Easy to book good deals, follow up service…
Flexible dates, good customer service …etc

Date of experience: October 15, 2024
Honduras
1 review
0 helpful votes
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Venta de ticket no solicitado
October 26, 2024

Compre un ticket y seleccione =IDA Y VUELTA= y me vendieron un ticket multiviajes por lo cual ahora tendré que pagar maleta de carga cada escala. Un viaje super caro pagando maletas. Gracias...para nada agradable!

Date of experience: October 15, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We regret your experience was not satisfactory.

New York
1 review
0 helpful votes
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If I can rate 0 star I would.
I used the chat for assistance on adding a flight to my app because it does not appear on my app. The 1st travel expert, Ted, instead of helping me insisted on selling me a service that I do not need. I simply want to see the flight on my app. Then he stopped responding when I declined the sale. The 2nd travel expert, Osric, informed me that since the other flights were booked using a different email address, they cannot be added on my app. This is a major flaw and limitation on your app. People can have multiple emails, does this mean we'll have to create multiple accounts with Cheapoair? This also creates a problem for when you book for other people, like a group flight. Because of this limitation members of the group will not be able to access their flights on their app. What if the person who booked the flight is not travelling with the group? This is the only app/company that does this. I have used other travel agencies's apps and I am able to add flights and give access to other people who are in the group using the booking number. Osric tried to call me but he said he can only call the billing phone number - you are selling flights, therefore people are travelling and may use different numbers for where they are travelling due to coverage. When he was unable to connect he simply ended the chat saying I was not responding but he had me wait. He said "Please wait" on the chat. I assumed he was trying to call me but then I suddenly got a message saying that since I was not responding the chat has been terminated. Then I was connected to a 3rd travel expert, Brodie, who just asked for my name then suddenly disappeared and then I found myself chatting from the start again with your bot, Helen.
If this is what I have to go through for a simple issue (which was never resolved) I wonder how incredibly difficult to get help (if I can get any) from your company for bigger issues. I will not be using Cheapoair anymore and will not recommend it, in fact I will discourage everyone I know from using it.
Fire salesman Ted. He should not be anywhere near customer service jobs. Salesmen just want to make a sale, they do not to take care of customers to retain their business.
Fire the people who designed your app. They missed a simple but essential feature that all other companies are already doing.

Date of experience: October 15, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We regret your experience was not satisfactory.

Texas
1 review
0 helpful votes
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Could not get Premium Economy
October 26, 2024

Great website. Had originally Premium Economy, but during payment, it was not able to be done. Perhaps no seats, but would have liked premium econcomy.

Date of experience: October 15, 2024
California
1 review
0 helpful votes
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Fine
October 26, 2024

Past experiences excellent! Historically, I've been satisfied with your service

Date of experience: October 15, 2024
Alabama
1 review
0 helpful votes
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Goog job
October 26, 2024

Y rapido Facil suoer sencillo muy nbien servixio oara alguien q quiere qlgo economico

Date of experience: October 15, 2024
Philippines
1 review
0 helpful votes
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Awesome
October 26, 2024

Easy and discounted booking experience always. I love cheapOair

Date of experience: October 15, 2024
Philippines
1 review
0 helpful votes
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Fast and reliable many options to choose. Website is not lagging

Date of experience: October 15, 2024
Florida
1 review
0 helpful votes
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I was able to find cheapest options all in one place across different airlines

Date of experience: October 15, 2024
Illinois
1 review
0 helpful votes
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Trip according to plan
October 26, 2024

I had a no hustle flight. The flight kept according to the schedule. Even adjustment's in tickets were made. Thanks for the trip

Date of experience: October 15, 2024
Ohio
1 review
0 helpful votes
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Good
October 26, 2024

Good booking and price offer. Nothing to complaint at the moment

Date of experience: October 15, 2024
North Carolina
1 review
0 helpful votes
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Good and fast and people I have talked to have said it worked and is good

Date of experience: October 15, 2024
Mexico
1 review
0 helpful votes
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The best ever always. Thanks
October 26, 2024

Always on time. Nice crew fast pilots. Nice flight. Always helped me with Weill chair. Thanks :)

Date of experience: October 15, 2024
Illinois
1 review
0 helpful votes
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So far the one of the flights I booked for my daughter to come home for Christmas got changed by the airline, and the agent helped via phone to fix that, after holding for an hour. Then I come to see he cancelled her entire trip, which only the return flight should have been changed. Now I have to re-book the departing flight and no one can tell me why this happens. I feel like bait and switch with the booking.

Date of experience: October 15, 2024
Delaware
1 review
0 helpful votes
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Cheaper prices
October 26, 2024

Round trip Flights to high for last minute flights fix asap!

Date of experience: October 15, 2024
California
1 review
0 helpful votes
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Very easy to use and I get notifications when they have cheap flights.

Date of experience: October 15, 2024

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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