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CheapAir

3.0

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CheapAir Reviews Summary

CheapAir has a rating of 3 stars from 364 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheapAir most frequently mention customer service, great experience and travel plans. CheapAir ranks 26th among Plane Tickets sites.

service
19
value
16
shipping
6
returns
9
quality
16

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Texas
1 review
0 helpful votes
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Really Helpful Customer Support
July 25, 2019

I made a couple errors with my booking, so I immediately called, and Danish was very helpful in resolving both of them.

Date of experience: July 25, 2019
Lucy M. — CheapAir Rep
over a year old

Glad we could help! Thanks for the review Joseph.

Tennessee
2 reviews
0 helpful votes
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Dealing with Danish
July 24, 2019

Danish was very helpful & courteous. He answered my many questions with professionalism. This is the first time I have purchased tix with cheapair but based on my experience so far, I would recommend them to everyone.

Date of experience: July 24, 2019
Lucy M. — CheapAir Rep
over a year old

We're very happy about the service you got from Danish! Thanks Peggy, we look forward to serving you in the future.

Michigan
2 reviews
0 helpful votes
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I had trouble making arrangements on line. Called and received excellent help from Danish! Very happy with CheapAir! Will use them again.

Date of experience: July 21, 2019
Lucy M. — CheapAir Rep
over a year old

Thank you for the 5-star review, Thomas. We look forward to serving you in the future.

California
1 review
1 helpful vote
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CheapAir.com has become my first, last and only stop for airline reservations. I started using them about three years ago and after jumping around from site to site, I inevitably ended up coming back to them every time for booking. Now, whether traveling domestically or internationally, I don't even bother looking anywhere else. They always have the best deals and their customer service is outstanding when you do need them.

Date of experience: July 20, 2019
Lucy M. — CheapAir Rep
over a year old

Thank you Steve, for your awesome review! We love making our customers happy with our service.

Texas
1 review
0 helpful votes
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Helpful
July 18, 2019

Danish was the most helpful representative I've ever spoken to her listened to my issue and went above and beyond to help

Date of experience: July 18, 2019
Lucy M. — CheapAir Rep
over a year old

Thank you for the wonderful review about our travel advisor, Danish! Enjoy your trip.

Colorado
1 review
0 helpful votes
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Fantastic
July 18, 2019

Easy to book flight, very clear website. Danish in customer service was very friendly and efficient. No wait, connected right away. Great service.
First time with cheapair, and everything was great. I will use your service every time from now on. Thanks

Date of experience: July 18, 2019
Lucy M. — CheapAir Rep
over a year old

Thank you for your review Roger! We're happy to help!

Colorado
1 review
0 helpful votes
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Great service
July 11, 2019

Had to change my reservation and you guys helped so much! Your customer service was far better than i could have expected. Thank you!

Date of experience: July 11, 2019
Egypt
1 review
0 helpful votes
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Excellent Service
July 11, 2019

Excellent advise & Handling my reservation while talking over the phone calling my bank to confirm the payment sent the confirmation

Date of experience: July 11, 2019
Lucy M. — CheapAir Rep
over a year old

Glad we could help. Thanks!

Pennsylvania
1 review
0 helpful votes
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Tickets
July 5, 2019

I had a great experience talking with Danish today, he was very helpful and patient with me on the phone

Date of experience: July 5, 2019
Costa Rica
1 review
0 helpful votes
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Excellent customer service
July 8, 2019

Very professional helpful and knowledge will do business again with cheapair. Thanks for all the help

Date of experience: July 5, 2019
Germany
1 review
0 helpful votes
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Awsome
July 2, 2019

I called and talked to Danish about my reservations and he was very polite and friendly. He not only was able to fix my problem he also was able to get me and my kids o the same flight he went above and beyond what I asked and that was so awsome you have just made me a customer for life with all my travel needs tha k you!

Date of experience: July 2, 2019
North Carolina
1 review
0 helpful votes
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Itinerary Change
July 2, 2019

Danish was extremely pleasant, diligent and efficient in helping me to change my flight itinerary. I mentioned to him that I was impressed with the very short time on hold before speaking with an agent. Am very pleased with customer service at CheapAir and would recommend it to others.

Date of experience: July 1, 2019
Texas
1 review
0 helpful votes
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Washington Trip for IRS/NADCP
July 1, 2019

I liked working with Danish. He was pleasant, professional and interested in helping me and he saved me a few dollars, which I appreciated. Overall, this was probably the best experience I have had with Cheap Air customer service. I have been using this service since at least 2015 and have had better luck than with Price Line. I am appreciative that I can still find flights to Nigeria. I go there often

Date of experience: July 1, 2019
Malaysia
1 review
0 helpful votes
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Great experience
July 1, 2019

Very great experience! Fast service and understanding person. Got my ticket changed very fast without any problems plus got a great difference rate.

Date of experience: July 1, 2019
North Carolina
1 review
0 helpful votes
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Traveling grandmother
July 1, 2019

I had to change my flight reservations. Danish assisted me with much patience and professionalism.

Thank you Danish for your help.

Date of experience: July 1, 2019
Kentucky
1 review
0 helpful votes
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Awesome Customer Support
June 27, 2019

Gabby was super helpful and knowledgable; guided me through a multitude of different options for adjusting my flight itinerary. Five stars!

Date of experience: June 27, 2019
California
1 review
0 helpful votes
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Glen is fantastic
June 22, 2019

I called in to change my return flight by 1 day. Glen went above and beyond. Without being asked he made sure that both my flight to the destination and my flight home was the best option. He was able to save me 4 hrs of travel time, which is huge considering I have a baby I'll be traveling with! Thanks glen!

Date of experience: June 19, 2019
Texas
1 review
0 helpful votes
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Very helpful
June 22, 2019

I had to change my flight dates with in 24hours of ordering my tickets. Talked to Alex, he was very helpful and patient with me as my computer was going so slow for me to confirm the updated flights.

Thanks Alex, I appreciate all your help!

Date of experience: June 19, 2019
Arizona
1 review
2 helpful votes
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Thank You Manuel
June 20, 2019

For fixing my mistake! Cheap Air answered in under 1 minute & Manuel fixed a mistake on my Air Confirmation.

Date of experience: June 17, 2019
California
2 reviews
0 helpful votes
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Follow up
June 18, 2019

The woman was polite considerate and thoughtful. Great repesentative for your company Many thanks, I would use Cheap Air again. Each person I worked with know the answaers I needed

Date of experience: June 14, 2019

From the business

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cheapair.com
Founded in 1989
Calabasas, California, United States