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CheapAir

3.0

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CheapAir Reviews Summary

CheapAir has a rating of 3 stars from 364 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheapAir most frequently mention customer service, great experience and travel plans. CheapAir ranks 26th among Plane Tickets sites.

service
19
value
16
shipping
6
returns
9
quality
16

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Amazing
August 23, 2019

Thank you for being to understanding and assisting me within a timely manner. Customer service is beyond amazing.

Date of experience: August 23, 2019
Florida
1 review
0 helpful votes
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Professional
August 23, 2019

Representative did a wonderful job working with me. I would recommend them wishing to fly. I found Gaby to be patient knowledgeable and courteous.

Date of experience: August 23, 2019
Texas
1 review
0 helpful votes
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Great customer service
August 20, 2019

Danish was so patient and helpful as I was trying to figure out how to change my return flight. He went above and beyond!

Date of experience: August 20, 2019
Connecticut
1 review
0 helpful votes
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Excellent Rep
August 20, 2019

Danish Aftab was as helpful as can be. He helped me through btcpay and retold me everything about my reserved flight to make sure everything sounded correct. He even went as far as letting me know if I liked the 15 hour layover which I didn't bother looking at. We then switched my flight to a different time with a better layover time.

Date of experience: August 20, 2019
Germany
1 review
0 helpful votes
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Helpful thank I
August 20, 2019

Awesome quick n easy thank you for polite service and help my problem was fixed in matter of seconds

Date of experience: August 20, 2019
Nevada
1 review
0 helpful votes
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Very helpful
August 16, 2019

Very easy and pleasant experience to book our flight. Tried on-line but could not book my seats, also needed wheelchair assistance for my husband and could not find where to make that request. Called and spoke with Danish who helped me complete my reservation including our seats and the assistance we will need. Thank you!

Date of experience: August 16, 2019
California
1 review
0 helpful votes
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We have had a run of terrible luck today with several delays and a canceled flight, at no fault of CheapAir. Gabbi took great care of us through it all though and got us refunds and helped us with reservations. She's my rock star and a bright spot on a cloudy day!

Date of experience: August 16, 2019
Israel
1 review
0 helpful votes
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Danish saved the day!
August 15, 2019

I noticed a mistake I made with the booking about 20 minutes after the order.
Contacted support and Danish immediately picked up, 3 minutes later it was all set and I got a new ticket in email.

He was amazingly cheerful and helped so quickly I couldn't believe it:)

Thanks a lot!

Date of experience: August 15, 2019
Virginia
1 review
0 helpful votes
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Impressed
August 14, 2019

We are a national nonprofit and facilitate many flights for Disabled Veterans.
We recently became aware of CheapAir and we are very impressed with the ease of using the website and the exceptional customer service, we will use CheapAir from this time forward.

Date of experience: August 14, 2019
Virginia
1 review
0 helpful votes
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Review for Danish Aftab
August 12, 2019

Had a great experience when attempting to change an on-line reservation. Danish was very helpful, patient, and informative. I very much appreciated his help!

Date of experience: August 12, 2019
Minnesota
1 review
1 helpful vote
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Very professional and courteous rep. Listened patiently and helped with all my concerns. Will definitely use Cheapair again. I'm very impressed and will refer to all my friends and family.

Date of experience: August 12, 2019
Florida
1 review
0 helpful votes
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Easy and convenient
August 9, 2019

My assistant was great. Very friendly and was knowledgeable. He helped me out booking the most affordable price and helped me out money wise!

Date of experience: August 9, 2019
New York
1 review
0 helpful votes
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Amazing
August 9, 2019

My customer service representative was extremely helpful.
He is a courteous, polite professional.
He was able to respond to all my needs for this trip.
I am happy and relieved by his help.

Date of experience: August 9, 2019
South Carolina
1 review
0 helpful votes
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Change Date on Reservation
August 6, 2019

Excellent. The person i spoke to was friendly, experienced, and was very helpful. I could not have ask for a nicer person.

Date of experience: August 6, 2019
California
1 review
0 helpful votes
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Customer Service is still alive!
August 3, 2019

I received Excellent customer service! The representative was warm and personable which made my experience easy!

Date of experience: August 3, 2019
California
2 reviews
0 helpful votes
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I ordered tickets late at night. At the same time my bank was processing money coming into my automatic depositing. I call early AM and got same tickets secured for our upcoming cruise.

Date of experience: August 2, 2019
New York
1 review
0 helpful votes
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Rebooking
August 2, 2019

Danish was extremely helpful and was able to rebook at same price! Process was very smooth, quick and efficient!

Date of experience: August 2, 2019
Illinois
1 review
0 helpful votes
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Rebooking
August 1, 2019

My experience was wonderful. Danish was professional and efficient. He resolved my concern in a timely manner.

Date of experience: August 1, 2019
Kansas
1 review
4 helpful votes
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Awesome Customer Service
August 3, 2019

I recently booked a trip with cheapair.com and Shawn Bedran provided me with exceptional customer service. In this day in age it is difficult to even reach a human for service needs via phone, and I was able to connect with Shawn and he assisted me 3 separate times on the same day as I had to make a name change, change the departure date, and finally change the arrival date. Shawn was patient, diligent, and quick in helping me make the changes and also provided additional information. I wanted the cheapair company to know that he is a great asset to their team and to keep up the great work. I have to provide travel arrangements weekly, and as a result of this great service, cheapair will be my first choice.

Date of experience: July 31, 2019
Pennsylvania
1 review
2 helpful votes
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Never again
September 2, 2019

I will gladly pay a higher price next time to avoid dealing with the incompetence. A simple international flight has become a nightmare. I wasted more time on the phone with these people than anything. Trust me--it is not worth it. I will never book with them again.

CheapAir attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 31, 2019

From the business

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cheapair.com
Founded in 1989
Calabasas, California, United States