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CheapAir

3.0

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CheapAir Reviews Summary

CheapAir has a rating of 3 stars from 364 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheapAir most frequently mention customer service, great experience and travel plans. CheapAir ranks 26th among Plane Tickets sites.

service
19
value
16
shipping
6
returns
9
quality
16

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Arizona
1 review
0 helpful votes
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Review
September 28, 2019

I have been working with Danish Aftab for the year on many trips and he never ceases to amaze me with how helpful and consistent he is. I love working with him and appreciate his assistance in making sure i get the best deal and get to where i need to be. Many Stars and my great appreciation.

Date of experience: September 28, 2019
Florida
1 review
0 helpful votes
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Flight reschedule
September 27, 2019

Accidentally booked flight to Miami rather than Ft. Lauderdale. They were very eager to help me make the change.

Date of experience: September 27, 2019
Germany
2 reviews
0 helpful votes
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Name change
September 24, 2019

Very helpful and quickly resolved my problem. I misspelled my mother's name when I purchased her ticket.

Date of experience: September 24, 2019
Hong Kong
1 review
0 helpful votes
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I booked a flight for my boss 11 o clock only it eneded up being 11 pm when I needed 11 am
Silly mistake but the staff i called was super chill and helpful... less then 10 mins had me a corrected ticket. Super Customer service

Date of experience: September 19, 2019
New York
1 review
0 helpful votes
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Customer Support
September 19, 2019

I had an excellent experience. Danish was courteous, efficient and helpful! A pleasure to work with.

Date of experience: September 19, 2019
California
1 review
0 helpful votes
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Excellent Customer Service
September 17, 2019

The agent who assisted me was very pleasant and helpful. I received my new Itinerary is just a few minutes. I will surely use CheapAir in my future trips.

Date of experience: September 17, 2019
California
1 review
0 helpful votes
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Very helpful
September 17, 2019

I booked a ticket and spelled last name wrong and Danish was able to change it for me on the airlines website. Thank you!

Date of experience: September 17, 2019
Florida
1 review
0 helpful votes
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Great Customer Support
September 10, 2019

Tricky flight arrangement. Agent walked me through and found me the best price, duration and overall itinerary.

Date of experience: September 10, 2019
Wyoming
2 reviews
0 helpful votes
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Feedback
September 9, 2019

Danish was VERY helpful. I would give him a five star out of five stars. He was knowledgeable with the airlines and flight times. He also looked up other future flights for us.

Date of experience: September 9, 2019
California
1 review
0 helpful votes
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Excellent service
September 6, 2019

Danish was able to reschedule my flights due to changes in my booked flight. He even helped me get aisle seat assignments. He was very pleasant and so easy to work with. I greatly appreciate his assistance.

Date of experience: September 6, 2019
Washington
1 review
0 helpful votes
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Answers Plus More
September 2, 2019

I called customer service about my attempt to make an internet purchase of airline tickets to MN. My call was answered without a wait time. The agent was easy to understand, listened, initiated help and went beyond. I felt welcome to ask other questions, which he also answered.
CheapAir.com is my new go-to website for tickets.

Date of experience: September 2, 2019
California
1 review
0 helpful votes
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Awesome
August 30, 2019

The man who helped me was literally sooooo helpful, nice, personable, smart and efficient. Often with customer service people you get a rude & unfortunately stupid person. I prepare for conflict when dealing with most "customer service agents." The man who helped me is someone I would hire. He should get a raise.

Date of experience: August 30, 2019
Texas
1 review
6 helpful votes
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BritishAir flight cancellations
August 29, 2019

Danish (#1141) made my initial CheapAir booking, Houston - Heathrow -- Split, and I was happy with his help. But when BritishAir emailed that the whole second half of my trip, Split - Heathrow - Houston, was cancelled for 9/10 Sept, Danish jumped all over it. He helped me schedule a completely different return trip and followed up with British Air and a partial refund. Because of Danish's recommendation to immediately book the new return trip, he saved me abt $600. Danish was patient and engaged, got me the specific seats I needed, and generally helped me do what I couldn't do myself. Because of him, I will keep CheapAir at the top of my list for booking international flights in the future. Thank you!

Date of experience: August 29, 2019
Pennsylvania
1 review
0 helpful votes
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Great
August 29, 2019

Excellent customer service provider, quick & fast keep up great service & keep selling airline tickets

Date of experience: August 29, 2019
New Jersey
1 review
0 helpful votes
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Thankful.
August 27, 2019

Mr. Danish was incredibly helpful and when being stressed out about making my flight when there was a 2 hour delay on the highway due to a crash when I'm trying to make it to a close family members memorial, can break even the toughest of people down.

He was wonderful and I'm very grateful he was the person who answered my call. Keep him!

Date of experience: August 27, 2019
Indiana
1 review
0 helpful votes
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Outstanding service!
August 24, 2019

I will definitely be using CheapAir again as much as possible. Thank you very much for the personnel who have assisted me!

Date of experience: August 24, 2019
New Mexico
1 review
0 helpful votes
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Perfect!
August 24, 2019

Danish was patient, knowledgeable and a gentleman. And the wait time was zero. I didn't have to be put on hold or receive a call back later. Bravo!

Date of experience: August 24, 2019
Hawaii
1 review
0 helpful votes
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Pleasant
August 24, 2019

Totally professional and extremely well informed, helpful and effective. Enabled me to fly directly without one-stop

Date of experience: August 24, 2019
California
1 review
0 helpful votes
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Great
August 23, 2019

Danish took the time to email the itinerary first so that I could verify and correct before processing payment.

Date of experience: August 23, 2019
Colorado
1 review
0 helpful votes
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Hawaiian vacation
August 23, 2019

Working with Danish has been great! Was very glad to have him advise me of a better return flight and saved me money too.

Thank you, Danish.

Date of experience: August 23, 2019

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cheapair.com
Founded in 1989
Calabasas, California, United States