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CheapAir

3.0

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CheapAir Reviews Summary

CheapAir has a rating of 3 stars from 364 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheapAir most frequently mention customer service, great experience and travel plans. CheapAir ranks 26th among Plane Tickets sites.

service
19
value
16
shipping
6
returns
9
quality
16

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New York
1 review
0 helpful votes
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Danish needs a promotion!
November 8, 2019

He went above and beyond in record breaking time or as I like to call it: New York time.
He made sure to verify and explained it up with pure transparency.
Thank you Danish!

Date of experience: November 8, 2019
Massachusetts
1 review
0 helpful votes
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Great Customer Service
November 8, 2019

From the minute Danish answered the phone he was a pleasure to talk to. He was so knowledgeable and looked up my flights and changed my reservations for me and got me a great deal. He even picked out good seats for me. I will definitely use Cheap Air again and hopefully will have a chance to talk to him..

Date of experience: November 7, 2019
Ohio
1 review
0 helpful votes
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Quick nice service
November 4, 2019

I booked a flight and within 1 hour realized I had entered the wrong airport.
He was so pleasant and helpful. We got a new flight booked easily and cancelled the original. Thank you. Y

Date of experience: November 4, 2019
Minnesota
1 review
0 helpful votes
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Customer service
November 4, 2019

There was a typo with the name listed on my flight confirmation. Had to call and get it changed. Employee was very helpful and quickly was able to rebook my tickets with the right name with no additional cost.

Date of experience: November 4, 2019
New York
1 review
0 helpful votes
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Outstanding!
November 1, 2019

I spoke with Danish Aftab, who was very polite, understanding and helpful. I don't travel a lot and was unsure about the procedures for checking in. Danish explained it to me, step by step. I was also worried that my family (3 of us) wouldn't be able to sit together on the flights. He was able to secure adjacent seats for both flights and sent me an email confirming that immediately.

Thanks Danish... Cheapair.com should give you a raise!

Date of experience: November 1, 2019
Illinois
1 review
0 helpful votes
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Excellent services
October 31, 2019

It's five stare services and great representative. Good price answer
The phone and retuned the call as expected with good manners
I recommend

Date of experience: October 31, 2019
Florida
2 reviews
0 helpful votes
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Danish was wonderful and very kind. He helped me purchase my ticket and correct the expiration date I put online when I bought the ticket.
He's a real professional and Cheap Air is fortunate to have him!
Thank you.

Date of experience: October 31, 2019
AE
1 review
0 helpful votes
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Great customer service
October 31, 2019

I had a great experience. There was a slight issue with my booking and customer service was helpful in resolving the problem quickly.

Date of experience: October 31, 2019
New Jersey
1 review
0 helpful votes
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Excellent Customer service
October 29, 2019

Thanks to the customer service representative Danish. He Was able to came my worries of a sudden change to my flights by the the airlines and I was able to reroute my travel plans thanks. I'm very happy I have an account with Cheapair

Date of experience: October 29, 2019
Pennsylvania
1 review
0 helpful votes
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Great customer service
October 29, 2019

Danish gave me great customer service. He contacted the airlines and got me a full refund because they had changed my flight time by a substantial amount of time.

Date of experience: October 29, 2019
Missouri
1 review
0 helpful votes
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Great customer service
October 29, 2019

I glad to Danish resolve my problem best customer and personalize service

Date of experience: October 29, 2019
Washington
1 review
0 helpful votes
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Helpful and efficient!
October 29, 2019

I have had really good customer service with CheapAir. I have needed assistance a few times when making changes to my itinerary and the service has been very efficient. They found better flights for me and helped me navigate the process better than I would have on my own. Thank you all!

Date of experience: October 28, 2019
Georgia
1 review
0 helpful votes
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Danish Aftab
October 28, 2019

Danish is very pleasant to work with. He helped me to select seats for my ATL-ALC trip. And he promptly sent me the updated itinerary with the assigned seats. Thank you very much Danish.

Date of experience: October 28, 2019
California
1 review
0 helpful votes
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Service
October 26, 2019

I had to change flight schedule. The representative was very courteous and
Very helpful. The format is very easy to navigate and information are accessible.
Thank you... great site.

Date of experience: October 25, 2019
Japan
1 review
0 helpful votes
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Name change
October 25, 2019

Great service. Very quick and fast response. In depth knowledge to fix the issue on time. I was happy with this service.

Date of experience: October 25, 2019
Illinois
1 review
0 helpful votes
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The Best.
October 22, 2019

Was a pleasure speaking with them today.
Helped out a lot. Saved me a trip to the bank this morning. Wonderful experience.

Date of experience: October 22, 2019
Florida
1 review
0 helpful votes
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Change of ticket
October 21, 2019

I mistakenly booked the wrong airport to fly out and return to. When i called your company they couldn't have been more understanding. The airport change was done with no penalty and quickly. I will definitely use your service again and would highly recommend you.

Date of experience: October 21, 2019
Indiana
1 review
0 helpful votes
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Danish of CheapAir assisted me in changing my flight from Indianapolis to Dallas. She was very helpful and easy to talk with and she understood my problem and made the correctiions

Date of experience: October 17, 2019
Texas
1 review
0 helpful votes
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Air Refund from American Airlines
October 15, 2019

My wife and I had to cancel a cruise because of a diagnoses of gastric cancer last week. Danish Aftab was kind and efficient enough to get a full refund of our airfare, purchased thru Cheap Air. God Bless this gentleman. Folks like him are a true asset to your business. The customer PR and courtesy that he presented is essential to making businesses successful. All of our future air purchases, Good Lord willing that we have the opportunity, will be with Cheap Air. You guys are the greatest, bar none!

Date of experience: October 15, 2019
Washington
1 review
0 helpful votes
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Amazing customer service!
October 9, 2019

Great great help! Thank you for resolving my issue. Amazing! First time I've been helped by a travel customer service so greatly.

Date of experience: October 9, 2019

From the business

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cheapair.com
Founded in 1989
Calabasas, California, United States