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CheapAir Reviews Summary
CheapAir has a rating of 3 stars from 364 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheapAir most frequently mention customer service, great experience and travel plans. CheapAir ranks 26th among Plane Tickets sites.
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It was a stress free process! I wish I had called first instead of wasting so much time on my own looking for the best flight!
My agent was great and very helpful. I actually booked the wrong city and he was able to make the change with no issues.
I had last minute changes to my multiple stop overseas flight, and with the help of Danish fro, CheapAirs amazing and efficient customer service, they were able to accommodated my needs and reschedule two flights to another date, and they found me the cheapest (no additional charges!). Thank you for your help, it is very much appreciated.
The agent was very helpful. He helped solve my issues in minutes. Im very grateful for his help. I look forward to flying with cheap air in the near future.
Thank you is not enough for the wonderful customer service you all provide! I made a mistake on my booking and you guys were so nice to me, even though it was my mistake, and fixed it for me. Thank you for going above and beyond. I do a lot of international travel and will be using you guys in the future. Thank you, thank you, thank you.
My husband book his ticket in last minute, after he heard about his mom's loss.
We get all stressed out how we gonna find a ticket with reasonable price, Danish who worked there helped us and he was comprehensive and patient; we will keep cheap air in mind whenever we decide to fly.
I was delighted that Danish was my service rep at Cheap air. He was really helpful and knowledgeable, and went out of his way to make sure I got the best possible value for my money. Thanks to Danish I will be taking the flights on the dates that I really want. I look forward to working again with Cheapair thanks to this service. He is an asset to your team!
He found the better schedule for me to save travel time and very kind and professional.
I will visit cheapair site again for my future trip.
I was worried, I place my order for my flight wrong but danish was a help so respectfully attentive to my concerns. Ty danish you were such great help
He was wonderful with me. He took the time to help me. I needed to add a passenger to my group and changed the time on my return flight, he helped me without an hickup. I'm grateful for his help.
Got slightly confused booking on line. Called customer support and got a guy named Danish (pronounced "Dawnish") who was wonderful in his explanations and help.
I was little skeptic at first not knowing what to expect from a comany I barely know or heard of vs Travelocity. I purchased my ticket 3 days prior and had an immediate family emergency. I called was expecting the worst. First, I spoke with Darnell, he very professional and explained the company's policies before transfering the call to Darnish. Darnish, was very calm and professional, knowing I was nervous. He calmly asked what I wanted and he placed me on hold while he search for my new flight. While on hold my worries were gone, cause I knew and felt I was in good hands. He provided the dates I needed and took a good care of me and my needs. Although it was expensive, but it was worth it. Thank Darnish for great service. Will definitely return for more services. Thank you!
My computer froze up while booking flights on silver airlines. Your agent handled my call and took care of everything. Thank yoi
I had to make a change in our reservation and switch dates. CheapAir had a very friendly and helpful customer service agent who assisted me.
I got transferred to customer service representative right away! No waiting in line - great! Danish was very helpful and worked on my request right away. Very easy and straight forward! Thanks!
I had an issue with my reservation (my fault) and cheapair helped me get it straightened out with no problems
I booked a round trip flight on the Cheapair.com website for $360. I entered my credit card and everything, clicked confirm... boom, order was processed. Well then I was called by a rep and told that the price has gone up to over $500 (in less than 30 mins)... really?! After I literally just booked on your website for $360? Nice business model you have there.
They could have very easily covered the minimal cost difference and kept a customer for life. But no. They couldn't do that. That was too much customer service for them to handle. That's cool. When I receive a truly $#*!ty customer service/buying experience then I rarely ever return as a customer. I will gladly find another place to buy discount airlines tickets in the future.
Bye, Felicia.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members