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Chase Reviews Summary
The company's reputation is notably marred by widespread customer dissatisfaction, particularly concerning its handling of accounts and customer service interactions. Many customers report significant delays in processing transactions, poor communication, and a lack of support in resolving issues, such as unauthorized charges and account closures. While some positive feedback highlights prompt responses to fraud concerns, these instances are overshadowed by complaints of unprofessionalism and perceived indifference to customer needs. Overall, the sentiment reflects a pressing need for improved operational efficiency and customer care to restore trust and satisfaction among clients.
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Chase Credit Cards are crappy - I've had a Chase credit card for years. But recently, I decided to stop getting paper bills and just pay my bill online. So I'm supposed to get an email statement every month, which I then click on and pay my bill. Easy, right? Wrong. Last week, I'm paying my cell phone bill online, and I think to myself "gee, I don't remember getting an email statement from Chase this month, I'd better check." Sure enough, I never got my email statement and I have a $40 late fee from Chase. So I call them up and tell them I never got the email and some obnoxious woman says to me "I'm sorry, we can't do anything about that. It's your responsibility to get the email." How am I supposed to "make sure I get the email?" Chase refused to refund the fee. So I'm canceling my Chase card and switching to Citibank, which has been pretty nice so far (Amex and Discover are nice too, I've found). I suggest you do the same before Chase decides it doesn't care about you either.
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