ChaseReviews 502

I've been a customer since WaMu went out of business and my account got transferred into a Chase account. The service is excellent and the mobile apps work great. I can deposit checks via the app and so save many trips to the bank. One thing I don't like that much are the fees for incoming wire fees. WaMu didn't charge and outgoing wire fees were very low, even for foreign wires.

I recently dropped my debit card at a gas station. I called the gas station and they had no one turn in a debit card. So, I then called chase and reported it lost and the representative I spoke to stated that I needed to go into a branch because I had a recent address change, but that he could report it lost and that if I found it that day I could call back and re-activate. I went into a branch and spoke to a Personal Banker and he stated the same thing 'I will order you a new one but if you find your lost one today (the day I lost it) it could be re-activated.' An employee from the gas station called me back and said someone turned in my debt card (about an hour after I had reported it lost). I called chase back and the gentleman I spoke to told me my card could not be re-activated because they had already processed a new card for me (on a Saturday afternoon) I said 'so I already have new debit card number and its already mailed out.' His response 'yes ma'am this is why I cannot reactivate your old card that was reported lost.' This is unacceptable. Thank you for moving so quickly, but I'm fairly certain nothing moves that quickly on a Saturday afternoon at a bank and even more certain that I'm extremely frustrated with chase as a whole since I did everything they said to do and now have to wait 5-7 BUSINESS days to receive a new card when my one reported lost was found an hour later.

I have tried many times to access these points but always end up with a blank screen.
Thank you,
Betty R. Stribling

I've been a Chase card customer for 20 years and have been paperless for 6 years, doing everything online. Trying to pay my bill online now in early August 2016, I find that Chase.com has a newly renovated website and it's poorly designed, hard to navigate, and WORST OF ALL with my Windows 8.1 software (or perhaps for everyone) I have to click on the "Pay This Bill" button several times before the button registers and payment is made! Do you know how risky it is to click a button like this more than once? A customer could make the same payment several times, in effect inadvertently draining their checking account of funds and causing all their other payments to become NSF, creating a terrible financial mess for the customer. I've been on hold for 35 minutes so far waiting to register a complaint with Chase about the new website, and no doubt on hold for so long because thousands of other customers are calling in to complain as well.

I have been a Chase card holder for several years. I currently have 2 credit cards with them.
Each year I call to speak with their non existent retention department, or so called "Loyalty Department".
And each year I am read a script that informs me just how fortunate I am to have their benefit rich cards.
Speaking to a supervisor this last time was an exercise in frustration. This man was none too happy to close my accounts explaining that this is a business and he couldn't waive or credit the $190 in fees these 2 cards carry.
I explained that Citi is very accommodating and creative when it comes to keeping its customers satisfied.
I am very happy w/ the way I am treated as a consumer at Citi and I've been with them for far less time.
Chase is not consumer friendly.It clearly comes down to $$$ with them. Too bad they can't understand that people share their experiences and if enough people walk then it will have an affect on their precious bottom line.
I'll be leaving Chase because of this.

Anything related to a credit you will have a hard time to process. Customer loyalty doesn't exist.

When signing in to retrieve credit card information, Chase has a ridiculous user unfriendly system. In addition to your password, they request that you obtain an additional key by retrieving your email and copying a code # and pasting it into
Your sign on page in order to access your credit card web site. Outrageous waste or time and not elegant or user friendly. You would think that a financial company as influential as Chase would have access to smarter computer software people!