ChaseReviews 502

In 2017, I completed their Balance Liquidation Program. My husband and I experienced financial hardship and I was late on some payments. When I first enrolled in their program several years ago, my phone representative advised me that any negative items on my credit report would be modified to show as current. My credit card APR was exuberant and it was difficult to meet the minimum payment. Needless to say, their rep lied to me and although I have escalated this issue to CFPB, they will not adhere to their verbal agreement although I successfully finished their program. Each of their executive banking reps has back peddled and none are accepting responsibility for their rep lying to me. This situation happened with another creditor and they immediately assisted me and made things right. My husband and I have been Chase banking customers for over 10 years, and my request is justified.

Do not apply for any of their credit cards. They are notorious for lying to their customers and if you file a complaint with the BBB or any other entity, they reply just to save face. One of their specialists left a vm message that they had reached a resolution; it was a lie. Very condescending and shady, to say the least. Their letter clearly states that they will not provide any resolution. I will continue to share my experience onward with all of our friends and family so they are not subjected to the negligence and "miscommunication" that I have personally experienced.

Chase is an awful place to bank at. Do NOT bank here if you want to have access to your account. I was a recipient of $650 and they locked me out of my account and when I tried to call the chase online banking customer support number given to me they hung up on me 3 TIMES! When I finally got a hold of them they said it was MY phone having issues and that the sender needed to call them and verify the payment in order to get access to my OWN account. I then had the sender call the chase online banking customer support number and they hung up on her too! I then proceeded to go to the nearest Chase bank. When I explained to the customer service rep my situation all she did was call the SAME number I had called 4 times and nothing was resolved. They continued to state that my account will continue to be locked until the sender verifies their account information. This is ABSOLUTELY ridiculous and once this gets resolved I will be my business else where. This is a HUGE inconvenience and I am very upset with how they treat their customers.

Not only the website is friendly, easy to navigate and the voices on the other end of the phone are coherent, friendly and professional. When you walk into a branch, it is also a positive response. I needed something notarized today, Citibank does not do it anymore. Debra from the Chase branch on Columbus and west 72nd took care of me in a
Courteous, professional and friendly manner. I promised her i will shout out for Chase and i am a man of my word!

Chase Online Banking and Chase credit cards

I've been using Chase credit cards for many years along with
Chase Online Banking and been happy with it for years except for one error they
Made on my credit rating a year ago. They made a negative posting in error when
My rating was 819 and they took it down to around 799 as I remember, because of
The error. I happened to catch it and called them up and explained it to them
And it was corrected. I've always considered a decent bank until about a month
Ago when a fraud case developed between Amazon.com, and one of their sellers
Who committed the fraud on me for the amount of $708.00 which was reported to
The sheriff's office where a case was filed on the entities. Amazon said they would
Recover the money in 7 to 10 days which they never did. Chase was to recover
The full amount and reimburse me as well, but they only collected one part of
The amount, $249.61 and the rest was and is in limbo. Chase said they did what
They could and left me hanging saying that was all they could. That's when the
Conversations started between me and Chase and Amazon, and every time you
Talked to a different person and got a different story. Chase was to get a full
Refund in 7 to 10 days as well, and it never happened. I kept getting the run
Around from both firms, never getting the same answer twice. Chase became more
Like Amazon and it was most frustrating thing I've ever dealt with in my life,
And still is not resolved. When there is a real problem, Chase doesn't have the
System or the people to handle a problem properly, and was as disappointing as
Well as Amazon. After this experience which has gone on for almost two months,
I'm getting rid of four different Chase cards including my Blue Sapphire card
Which is really a great card and I'm getting rid of my Chase online banking
Account and going to Zion Bank which has a great online banking system as well
Which I noticed is quicker and easier to use than Chase. Chase has turned out
To be a great disappoint especially when things get rough and they don't seem
To know what they are doing, except adding to the confusion and misinformation.

My Chase Ink credit card bill was due on Sunday 12/23/18 but due to the holiday season, I realized on that date that I had not paid it - & my credit score is high 800's so I really want to keep that situation. My husband used Chase's own online banking system to pay the balance on the due date. I just got a bill with a $15 late fee + interest, even though the payment was shown credited on 12/23 on the new statement.

Now, of course I am crazy busy like everyone else & extremely ANGRY at having to take TIME out of my schedule to make a very unpleasant call to their customer "service" line & go thru the hassle of reading off all my info (at least once!).

I called and said if they don't waive the fee & interest, I want the account closed immediately because this is not the way to treat a customer - especially since banks spend tons of money trying to obtain new customers in this very profitable area of their business!

So the curt impersonal rep, "Elizabeth", claims she is "helping" me by telling me how I can avert this problem by paying online early because CHASE'S OWN SYSTEM doesn't credit the same day (even though it could easily do so and has the use of our money). I said I didn't ask for ways that I could improve myself, I'm the customer, and Chase should not be charging a fee in that situation regardless. She used an official tone of voice on me and tried to quickly closed the conversation - very rude! I said, I am not done yet. Tell me exactly how much you have credited to my account. After she told me, I said, "NOW, we're done!"

I have been with Chase Bank for four years and have received so many fees that are unexceptionable. Over the past few months I have gotten over draft fees even though I had money in my accounts so I called to link my accounts and they told me this will fix the fees that have been applied and no more worries. Fast forward one month I received four more overdraft fees so I called and spoke with a manager and she said that if a check pulls from saving it will not draft from my checking's. I said great I am glad you told me this because the representative did not say that at all and I got more fees due to this. So she did reverse some but said that was the max she could fix at one time. She also had to call her manager to transfer funds to my other account because it said I did not have enough in my account when I clearly did as I and the manager saw that I did. So they had the higher manager manually transfer fund and during this it created another check to bounce and more fees. I called once again and spoke with a manager right away and he says that I have reached my max reversal for 12 months for curtsy reversals. I say but this was made due to there mistake. He said sorry nothing I can do about it. I do not recommend this bank at all! Customer service is horrible and they will charge so many unnecessary fees that a credit Union will not. Save your money and the headache and go with another financial institute!

By far the worst bank ever. Worst customer service. They keep their clients waiting just to give them incorrect information. Wait time is ridiculous and no one really knows what's going on. I had a roth Ira with them which I wanted transferred to another bank. They transferred it as a Traditional IRA. Now I have to deal with tax payment on an Ira that I had already paid tax on. And there's no way of fixing it says Ahmad at the Venice location chase. Truly incompetent!

I financed my home in 2006 with Chase Bank and I never had a problem with them so I opened a personal and business checking account as well as two credit cards. Everything was as expected until this year when I decided to refinance our home. I made an application with Chase to refi and after 30 days John Gay, their home mortgage expert, advised me that he could not refi our home. I have never been late on a payment. Never bounce the check. Possess an excellent credit score. I feel as if they are biased against us as we are a same-sex married couple. I contacted Quicken Loans Rocket Mortgage the same day and closed successfully within two weeks. I moved my business checking to another bank due to the dissatisfaction and closed business checking account. Chase continues to hold that account open as there is a reoccurring monthly charge that Chase nor I can identify and now they're charging me late fees, overdraft fees, other fees, and refuses to close the account. What do I need to do to close the Chase account permanently? One by one I am slowly removing all of my accounts from this Bank and fear for the worst outcome. Chase Banks is extremely unprofessional in the way they manage their accounts.

On-line I've been able to easily navigate their website and accomplish much. But beware of doing business in person the training is so inconsistent. I've waisted time and money meeting the requirements given to me from a bank official only to find out from another bank official ALL of the additional work (I paid an attorney to do) was not needed. I was doing regular business at a branch location where they didn't want my check to pay a Chase credit card payment instead they payed the bill from the checking account causing me an accounting nightmare. When I asked other bank associates about this type of transaction they said we do not recommend that type of payment. Good luck working with this company.

Explain how real estate taxes were paid out of my escrow account to a different county and pin. It has been over a month and it has still not been resolved. The correct information was on my closing documents. My taxes will be due soon and my money is still not in my account. I called on March 23rd when I saw the error and I was told it would be corrected with in 7 days. Called again April 9th, 12th, and 25th. STILL NOT DONE AND NO ONE CAN TELL ME HOW THIS HAPPENED AND WHERE MY MONEY IS!