ChairishReviews 160

I came across Chairish as we are remodeling a cool hotel from 1880. First purchase was expected to be delivered in a week or so and we get an email that the seller wants to renegotiate the price. Not only did Chairish allow them to do so, they do not allow you to review the seller - unless you purchase something. You can't make this up and either way they put us in a bad situation and we will be shopping the rest of our items (estimate is $150k just on furniture).

The fact they allow disingenuous sellers and the fact this was not caught at the moment of purchase (2 weeks) that tells me all I need to know about this business.

I experienced obstacles in my attempts to withdraw funds from the investment platform. It quickly became apparent that the website I was dealing with was fraudulent, particularly due to their incessant demands for further deposits. After reaching out for help, I found several online accounts associated with A - C - T - I - N - V - S - T - L - T - D.C(0)M. The knowledge gained from these accounts was instrumental in facilitating the recovery of my entire investment.

I had a horrible experience with Chairish where as part of their 48 hr guaranteed return policy, I refused delivery of chairs that were priced at $2700 (and I bought for $1700) that were supposed to have "original finish" and "minor imperfections." When we unwrapped one upon arrival the delivery person and I both were shocked at their obviously new, garrish finish (made to look original at a distance for photo purposes) and huge cracks down the middle of the seats.

When I wrote customer service they said the seller replied that I was told they were "rustic" and that's what "rustic" means, and that the cracks "add to their charm." I was told I should have "looked at the photos more carefully" rather than believing the long distance shots at face value and trusting the description.

It is worthy of note that I own these exact, rustic chairs in their original finish and with minor imperfections. I can assure you the chairs I received look nothing like them.

I was told they are keeping $1000 of my money for the round trip shipping cost. Proceed with caution. Just know you are not well protected from fraud when you buy from them.

UPDATE: After this review, I have been contacted and offered a full refund. I will update again when it has been received.

I purchased a vintage coffee table. It was advertised as possibly having small defects or signs of age and unaltered, but instead had two huge cracks/breaks across the entire table. The cracks/breaks were poorly repaired and two braces were hammered into the underside to keep the table in one piece. Also, an unknown substance was applied over the original finish in an attempt to hide the cracks/breaks in the table. This substance melted in the heat during shipping and adhered to the shipping materials. When the shipping materials were removed, pieces of the finish were pulled off. The table was sticky, congealed and gunky. I sent Chairish photos and they have stated they will return my money "once the item is picked up" by a shipper - no date given. They are absolutely scammers and are aiding this seller in perpetrating fraud.

For certain items it's the best marketplace I've found. I sold a Heywood Wakefield piece on there after it not selling on other sites. And I was so happy when all I had to do was open the door for two delivery persons who carefully and quickly carried it out of my apartment after I made the sale.

I've also found some original art pieces that have made me very happy and have had quick delivery and great communication with the sellers.

I ordered a large, antique rolltop desk for my daughter. The Chairish site states that the furniture is delivered to your home and placed in whatever room you want. Our antique desk arrived in pieces, with one delivery driver to get it to an upstairs bedroom. I had to help carry the top, and later ended up in the ER with a possible blood clot from a leg injury. If that wasn't bad enough, the driver said that he was not allowed to reassemble the desk, and the rolltop was locked with no key to open it. Two weeks later, we have still been unable to get a key through Chairish's customer service. We believe the seller must have had a key because the rolltop was open in the pictures on the website and locked when it arrived. Not having a key would not be a big deal if the top wasn't locked with parts to the desk inside of it. We do not want to damage the desk trying to force the lock. Chairish is a terrible service that probably results in more damage to antiques than anything. If I could give them zero stars, I would.

Found some amazingly cool lamps, paid about 3X too much for them, but wanted them anyhow! Buyer beware! Seller asked me to wait a few weeks till he returned from vacation to send items, of course I said no problem. Lamps arrived later while I was out of town. Plugged them in when I got home - one lamp went off/on by itself inadvertently and one's chain was broken. Clearly, the seller knew the items were broken. The lamp shade was messed up also, but that was probably a result of poor packing. Worked with CS and they tried to push it off because it was 48 hours past when the last package arrived. I sent the photos like they wanted and everything immediately. They kept sending me the same email over and over again - like they pretended I hadn't sent them the email with photos and information. In hindsight, I'm sure this is their way to not honor their word (being honest in the description). What a terrible company. I paid so much I really thought the service would be amazing if I needed it. BUYER BEWARE!

Sellers, read this before you waste your time. I am downsizing and have many pieces of fine furniture and decor to sell. I spent hours photographing and submitting to Chairish. It takes them at least a week for their "curators" to look and approve the items you list. Then they told me the photos were not acceptable. Each item needs a separate photo. For example, my china cabinet could not be listed with its matching table and both items could not be in the same photo. I spent an entire day re-photographing the items and resubmitting. Then I waited about another week for review. One piece of furniture sold at less than asking and the buyer paid for freight delivery by Chairish. I was advised the freight company would contact me. A week went by with no contact. I also received no payment. Curious, I read the fine print on the website and saw that sellers don't get paid until the buyer receives their item undamaged and is happy with it. If the buyer chooses to return it, the seller has to pay the return freight. In my case, the item was being shipped from New York State to Oregon and the freight would have been about $350. The selling price of my item was $349. So, if the freight company damaged my item and the buyer was unhappy, I would receive nothing for it. I could not bring myself to give my well cared for furniture to an unknown freight company without being paid for it first. This selling platform is not for me. I don't want to become a victim. I cancelled the order, deleted all my listings, and intend to sell my items locally for local pickup. Please be cautious.

I purchased a light for my island on Chairish. Received it on a Tuesday, broken. I immediately took pictures and contacted customer service. I received an email back later that day detailing what photos they need. Didn't hear back after sending many photos. By Saturday I emailed back asking for an update and how I can finish settling the matter. Heard back that evening that they need more time to "research" the situation. Here it is over a week later and no word from them. When you call you WILL NOT get through. They make it seem like they have SO MANY calls and they will get back to you, but that remains to be seen. I'd think long and hard about ordering from Chairish. Is it really worth the headache when your expensive item arrives broken and you want a refund? It has seriously been a colossal waste of my time. AND it's still sitting on the floor in my kitchen where I went to unwrap it and realized it was broken. $#*!s.

I've been a Chairish shopper for awhile and usually I am satisfied, but my latest purchase never arrived. And after going back and forth trying to get my refund, I finally had to file a fraud claim with my bank to get my refund. This is the second time I had to get a third party involved. I purchased a $2,500 French barometer and when it arrived, it was damaged through shipping. I felt it wasn't wrapped properly for such an expensive antique from the 18th century. Again, after going back and forth with Chairish and contacting the BBB, I got a refund. This has been my experience with Chairish so good luck!

Purchased a piece of furniture online through Chairish. Negotiation with the seller was easy and I got a good price, HOWEVER, on check out there was no option to select any kind of shipping priority (or any other options). After my purchase was completed and I was emailed a receipt, the receipt showed I had been charged nearly $500 for shipping and handling on my item, but no information about shipping/tracking. I emailed Chairish and after a couple of days I got a reply explaining they had assigned a shipper to my item and I should get information about when my item would be shipping in 3 to 5 weeks. (Yep 3 to 5 weeks just to know when it will ship). They also provided contact information for the shipper they assigned my item to. I called the phone number provided for the shipper and got a recording that the voicemail for the number I called had not been set up. I called about a dozen times over the next 3 weeks and nobody answered. I also emailed the shipper several times and got no answer. Finally 3 and 1/2 weeks later I got a text message from the shipper advising me that he would be in my area. Unfortunately I was out of town for business and could not return in time to take delivery... This back and forth went on for 6 weeks before I finally got the item I had ordered (total time from purchase of item until delivery was made was 7 weeks and 3 days). I don't think I'll buy from them again unless it's local pickup or a deal that makes financial sense and doesn't need to be delivered for a month or two. I give them two stars, one for economy (I got a good price) and one for responding to my inquiries. I'm docking stars for lack of options at check out, the flakey shipper they hired, and the ridiculous wait for domestic shipping.

I recently purchased my first item from Chairish. As a vintage seller myself, I normally buy from local businesses but fell in love with something on Chairish and figured I was still supporting a small business through the purchase. The item listed was a lucite chair in "great vintage condition" with "some imperfections" but "unaltered." (First picture) What I received was far from that with a full break in the lucite that was shoddily glued back together and a seat that had food caked in it (second picture).

I thought purchasing through Chairish would give me protection as a buyer, knowing that a refund would cost them nothing in the grand scheme of things. Instead I got a series of more and more insulting emails from their customer service team. I tried calling multiple times but everyone said they were the wrong person to talk to about this.

The last email was extremely condescending, trying to imply that I didn't know what vintage meant, that Chairish specializes in "shabby chic" and I should be aware of condition for an item from the 1970s. I have sold multiple items through Chairish as well as on my own website. I understand "normal vintage wear" vs "poor/altered condition" and the responsibility as a seller to disclose condition. I was fortunately able to get refunded through my credit card company, but am still shocked at the "service" I received from such a large, reputable company. I will never do business with the site again.

I made a reasonable offer and the seller accepted and was very transparent. I received notifications during every step of the process to include the 3rd party shipper. I received my marble coffee table in two weeks and the communication was clear and excellent. The shipping/logistics costs can be a bit steep but I understand that I get what I pay for when it comes to shipping and they did a stand up job. I will definitely order from Chairish in the future.

For the jacked up prices and inflated shipping and handling, you might expect to get items that are clean and in good condition. Don't count on it. If there is a unique item you absolutely must have, maybe give it a whirl? But otherwise steer clear. I ordered a sideboard and got it in about a month (not great but ok). It was filthy (black and yellow residue, plus dust which is NBD). AND it smells like cigarette smoke. Still. Based on others' reviews I doubt I have any recourse except to keep cleaning and hope for the best.

I have found some amazing items for a great price. Your individual experience will depend on the seller you're dealing with. Two items I ordered were promptly shipped and arrived in the promised condition. The seller for another item is taking their time. The main thing I don't like is there is a "logistics fee" you have to pay when you check out that is not disclosed beforehand, which has ranged from $29 to $70. I haven't seen this on other similar sites and is ridiculous when you consider they're already collecting a commission. I'd love to keep shopping here, but I'm going to preferentially use 1stdibs until they get rid of the logistics fee.

I received my first purchase today. It is a triple chinoiserie dresser. I paid $650 for an exquisite piece of furniture. It arrived spotlessly clean and in excellent condition. The driver, Rod was very nice. I have 4 other pieces coming and I can hardly wait. I could never have found this without Chairish. I plan on selling some pieces, too. Chairish, you make furniture shopping amazing. While others are waiting 3 or months or more for pressed wood from inexpensive furniture stores, I am looking at my beautiful dresser that came in 2 weeks. I would love to keep you as my own secret furniture place, but that would be selfish. I hope everyone keeps up this kind of quality recycling.

Never use this company! Exceptionally poor experience that in my opinion amounted to civil fraud and theft. Purchased two "matching" upholstered Palecek chairs for $600 plus shipping of $400+. The descriptor from seller and Chairish indicated the chairs had some upholstery fading due to age but otherwise in great shape/condition Upon arrival, it was clear to both me and shipper that these chairs were not matching or in great shape. The upholstery was randomly discolored to the point where each panel looked like a different color/hue. I rejected delivery. Attempted to resolve with Chairish after taking several photos of the chairs and sent to them. Both shipper and I attempted to contact Chairish with negative results. Shipper even commented that "he knew something was wrong" once unpacked. Chairish refused to acknowledge the issue relying upon their listing photo which made the chairs appear in great condition and diminished any disparity in upholstery. They kept my chairs, proposed an unacceptable resolution and deducted shipping fees without my approval to ship back and then would not give me my chairs unless I paid another $400+ shipping fee. In short, they stole $800+ from me after issuing an unapproved refund to close out their short inquiry and I don't even have the chairs.

The reviews on Chairish are extremely poor and rightfully so. I had an awful experience and customer service seems interested in only your money. You will be charged on both the delivery and return of an item such as a carpet, even if the seller misrepresents the condition of the item. The color of the rug I got did not match what was in the online pictures at all. I still had to pay over $500 for the delivery and return for a carpet that I returned. They should offer free shipping and return for higher priced items. People have a right to return an item for little or no cost if it's not what they bought. Go with eBay.

Please consumers be aware of this company they sale fake stuff for real once its a scam! I purchased a sofa claimed to be Vladimir Kagan which that's what they advertised and it was FAKE when I brought it to their attention they blamed the seller though they advertised on their website VLADIMIR KAGEN using designer name and prices please be aware don't be the next victim