ChairishReviews 160

Ordered two Asian garden seats. Chairish pushed to switch shipping company from Fedex to BMC. Being clueless, I agreed only to discover later that BMC does NOT offer tracking. Multiple requests for assistance from either Chairish customer service or the vendor, Todd Hase, btw, have predictably lead to nowhere. Typical run-around tactics: every time a different customer support person, wrong phone numbers, unanswered calls, unanswered emails. Almost a month and a half now since I parted with my hard earned money and nothing yet. STAY AWAY. I predict that after my review someone in their damage control will post a fake super positive review. Don't trust them!

I have purchased 3 leather sofas through Chairish. Each time I have been exceptionally happy with the quality of the furniture and with the entire process from bidding to the arrival of the piece. They kept me updated regularly via email and everything went smoothly each time. I enjoy looking for things on their website and am grateful that their site is curated, which means I don't have to look through a lot of "junk" to find interesting items. I appreciate that not everyone appears to have had the same experience as I have had, but it's still my "go to" site for cool stuff for my home. Thanks Chairish.

I purchased a rug which was described as in "excellent" condition. When I received the rug I saw that it was in fact fraying on one side and one end was unbound and had actually lost almost 2 inches from fraying or cutting. I was out of town when the rug arrived and therefore contacted them after their 48 hour return window, so Chairish is telling me there is nothing they can do. They are refusing to have the vendor remedy the situation. The fact that they stand behind their vendors when they have blatantly lied in their listing is unethical. Be very careful when dealing with this company.

I have been waiting on a table for 6 weeks and no one can tell me where it is or when I might receive it. The seller told me it was picked up around 12/15 and they they tried to pick it up again on Jan 2. He informed them it had been picked up 2 weeks ago. Now chairish will not change pick-up date. I have made around 10 calls to chairish and plycon with no answer or return call except for their slick email that my order is on the move and they will contact me directly. DONT buy anything that will be shipped by plycon! I tried to cancel order and was told by chairish that I would have to pay DOUBLE shipping charges! Stay away.

I absolutely cannot believe that I purchased a sofa on the charish website, and was told the following day matter-of-factly by the seller that she had sold it already the previous day but forgot to take it off the site. And then she instructed me how to go about getting my own refund she wouldn't even handle it for me. This site has gone completely downhill it's horrible. In addition to me finally getting my refund I don't get my money back for 5 days. So they sold something twice and don't give me a refund for 5 days and acted like it was no big thing. Do not shop here

I can not believe all the negative reviews here. I've found Chairish a little over a year ago and have only great things to say about it. I sold many paintings through it and bought about 10 items. They take 20 % fee which is very reasonable and low compare to similar sites. Yes, they do review your items and don't let you change the title afterwords, but that's a good thing, cause It keeps the site organized and easier for people to find searched items. You receive your money only after 1 week after buyer get the item (it's very fast in comparison to other sites where i have to wait about a month). Some people complain about long shipping time, i don't know maybe i got lucky and all things I bought came within a week. Also, as a seller I always ship next day or in a day. But even if it happens that you have to wait longer, you have to understand, that's the Seller who is delaying the shipment not Chairish. Maybe it would be good idea if customers could rate the shops they buy from, this way site itself won't be blamed. Experience with customer service was also great. Quick responses, always helpful. I once noticed i put wrong tracking number, so my payment was not relisted. I contacted them with updated info and they sent me money same day.
What I would like to be done is the option that you can activate you item after it was delisted, not do all the posting over again. I'm an artist and often send paintings to the shows, so I have to delist them and I can not put them back, i always have to redo the whole process. This is my only suggestion. Other than that I'm a happy seller and buyer. And I was recommended this site to all my friends.