ChairishReviews 160

I purchased a marble lamp from Chairish.com. The lamp was advertised as in "good, original condition" but arrived broken and re glued. After sending 17 photos illustrating the damage, Chairish steadfastly insisted the item was perfect. I had to take up my complaint with VISA's fraud department. AVOID THIS DISREPUTABLE SELLER.

I've been selling on Chairish for a few years now. As a dealer, you can never have too many baskets for sales channels. Unfortunately Chairish needs a lot more work before this chicken is laying any more eggs in it.

I've read their returns policies and it's actually abysmal, doesn't make any sense, and directly conflicts protections that buyers are afforded by credit card companies.

I haven't had any super negative experiences with selling, but I wish for a few things. That they would facilitate or allow communications between buyers and sellers in a few areas. Ie I occasionally sell expensive fabric. I would gladly send samples in advance of a sale, but they won't permit it. This doesn't instill confidence for either the buyer or the seller. They want to eliminate the possibility of selling outside of Chairish. Well guess what Chairish. The buyers have common sense and realize that Chairish isn't the only selling venue and can contact sellers via other channels. I've had this happen multiple times so I see it only taking away potential sales from Chairish. It's stupid. I also wish they would allow comments with the "make a offer" feature.

Other complaints are I wish their social media would feature a variety of sellers and items instead of trendy hotels or at least show a correlation between the decor and items that you can find on Chairish. And in the featured items, branch out. The same sellers, the same items are repeatedly featured and it's frustrating.

I opened my shop after working for a designer and seeing how vintage and antiques are pivotal to design and I was hoping more of my business would come from Chairish. However the sales I've gotten from celebrities and a list interior designers have come thru competitor sites.

I can not tell you about the seller I purchased from or the piece I bought for my client as we still haven't recieved it. Its been almost 7 week and the shipping company Chairish has decided to contract with for delivery Metropolitan Shipping has no information other that the piece is "in transit" that was 5 weeks ago. Since then nothing. No scans no information as to the truck or barge or however else this piece is supposed to get from Georgia to California they keep giving me the run around as to trying to find out information but ultimately nothing. I did get a form email from cherish a few weeks ago when I initially asked for an update as to what was going on with the shipping and in the email was told "there are many moving parts to delivering a piece of furniture etc, etc." I've been a designer for almost 30 years and believe me there aren't that many moving pieces you have got to go from point A to point B. This is leaving one state in the US and going to another state in the US. No bill of lading no customs no multiple modes of transport. I order two custom made chairs and a table from a company in Paris FRANCE the same day I purchased this vitage piece on chairish and the table andchairs were made shipped and installed. They arrived in the clients home almost 3 weeks ago. Chairish contracted to use this company and chairish is responsible. I will never use this company again. YOU SHOULDN'T EITHER.

I have some experience buy antiques on a global basis and recently came across the Chairish website and thought I would try it out. Without an exception this is the worst site I have ever dealt with both in terms of product quality and shipping. I purchased 4 items and with out exception they are all not what their images on the website propose to be. For example one item a copper planter (see pics). It came completely damaged and I later found out they shipped it in a bad to our re-shipping agent. I bought a tray that says origin USA only to find out it was made in China and it is badly painted. I bought an art deco tray in the image and description no mention of damages which they tray (but it was the least damaged and I am okay with it). Clearly Chairish is responsible to it members to make sure are not deceiving the public.

Chairish doesn't care whether its customers get what they order and like what they get. Chairish is a scam that sells over-priced delivery, gives shoppers no way to communicate directly with sellers, and posts misleading ads that it refuses to correct. I ordered two chairs but got one. Chairish charged me $299 to deliver that one chair - same price as it would have been for two - then refused to correct the mistake. They admitted the ad said "chairs." Furthermore, they advertised "white glove service," but the shipper did not return my phone calls, left the chair in the lobby of my building, did not get my signature for delivery, and did not even put the chair in a box! Chairish brags about "curating" its items and verifying provenance, but they refused to correct a mistake even after it was brought to their attention. Terrible business!

Well, my order was delivered, but so severely damaged (both front legs broken in three places, one drawer jammed shut with probable damage to the drawer molding, missing trim exposing bare wood) I had to refuse delivery of this beautiful, unique item. In removing it the delivery personnel damaged my solid mahogany living room floor. I paid Chairish $2,174 on May 13 by credit card (including $399 for the worst delivery I have ever experienced) and today, June 30,2019, they are holding all of my money and not offered to fix the floor. They have required me to spend hours taking, resizing and sending photographs. A very sad experience.

I'm not sure why all the poor reviews from sellers but my experience in selling through Chairish has been nothing short of wonderful I have been listing items for over 2 years and I think the listing process is pretty intuitive, nothing more complicated than eBay. They do ask for a bit more information than some other sites but I think that benefits both sellers & buyers so that there are no misunderstandings post sale. There isn't anything that Chairish can do about fraudulent sellers (inaccurate descriptions/sizes/condition of icee) other than ban seller from future sales. If people are going to be dishonest, nothing can stop them.
Things to improve: decrease time from
Submission of item for review to actual "live for sale". I can't imagine what takes 7-10 business days to review a listing. Also, the commission is a bit high, maybe offer a sliding scale (10% for item<$250,20% for items $250-.$750,25% items above $750. Even the current 20% is not outrageous, and less than many high end consignment sites or brick and mortar auction houses (I'm leaving eBay out of the equation because that has become nothing but a garbage online garage sale where buyers want to purchase everything for nothing and make ridiculous offers like $20 with free shipping on an item listed at $150 - ridiculous. I just figure the commission amount it into my listing price as well as consideration of "verified offers".
I will continue to use Chairish and recommend it to my friends and fellow business sssociates as another avenue for sales.
I have even bought several pieces from Chairish, have never had an issue and find sellers to be helpful and responsive.

We used to have lots of problems getting payment in a timely fashion for items thathad been shipped and received by the buyer. Now, we received payment quickly within 7 days usually for an item. Also we have the ability to enter a payment code which our shippers can get from the buyer at the time of delivery which eliminates the headache of calling Chairish or the buyer to get them to verify that the item was received and they are happy with the transaction. So it is much better. Now I just want to be able to offer calculated shipping and we will be very happy.

The results are in. I filed a dispute with my credit card bank, and in the interim Ivan at Chairish issued me two $25 apology reimbursements. My dispute was approved by the bank. So unless Chairish comes back within X days with a viable argument to show why I wasn't cheated (not going to happen), the remaining charge (minus the reimbursed $50) is forever negated. This is precisely the reason most credit card contracts include at least some degree of consumer protection! Even PayPal has a buyer guarantee. I encourage abused consumers to fight the good fight. It may take a lot of time to present your case, but it feels good when you win.

We purchased our first piece from Chairish several weeks ago - a side table with a metal bottom and glass top. We paid $85 for the delivery, and had the piece sent to a receiver to deliver to us later since we both work (an additional cost).

However, the piece arrived without a top and Chairish is refusing to compensate us. We've requested a refund of at least the $85 and they offered us $25 our next purchase. This is utterly insufficient - will not be using again.

Unfortunately I wholeheartedly agree with all of the customer service complaints. A different person answers your email every time, you have to follow up on your own or they just blatantly ignore you. You have to hope and pray you have an honest buyer/seller. They don't stand up for or behind you whether you are buying OR selling. As a seller, you don't need to handover 20% of your sale to them for such incompetence. As a buyer, BEWARE.

If you find an item that you like, then look for the seller elsewhere on the internet. Most sellers have websites, ebay shops, Facebook pages, or Etsy shops. You don't have to buy from the seller's Chairish shop. Chairish "customer support" is amateur, incompetent, and rude. Chairish controls the sale and shipping. The Chairish website promises that shipping is arranged in 1 business day, but it can take a week or more. Delivery can take up to 2 months. If there are problems, you have no idea how they will resolve it or how long it will take. Find the seller elsewhere on the internet. You'll probably save money on shipping. You'll certainly save time and aggravation.

Sold a Thornet style bentwood bench settee with no problems. I submitted 12 photos and noted that there was some wear on the wood. Plycon when they picked up the settee also noted the worn areas. It was shipped from New York to Texas without any problems. More importantly, even with Charish's commission, I got $200 more than the purchased price recommended by a real estate agent.