ChairishReviews 160

I had read a lot about Chairish, that it was one of three 'safe' sites to buy antiques. Well, they are not. I purchased a dinning room ensemble and its matching sideboard all from the same seller. The seller claimed the furniture was in a non smoking, pet free home, 'barley' used. Well, I found out later, from the shippers that the furniture was kept in a 'storage locker', that the most damaged parts had been wrapped in saran wrap to keep the shipper from seeing all the damage on the furniture. Apparently, the furniture had been through the sellers divorce, was badly scraped all the way down to the wood. When the sideboard came it was pockmarked and already refinished, badly! The colors don't even match! Then the unthinking woman that sent a reply email when I complained stated that my 'expectations' should have been lower because I was purchasing 'used' furniture. Anger inducing! I have many Bogart pieces that I purchased in exquisite, excellent condition, this stuff was 'abused' and I had to pay $1500 for shipping, if I want to return the items then I would have to pay for that again! There has been 'crickets', I have a bid to refinish all the broken (chair) refinished badly pieces of well over $2200... Seller is not offering anything. Chairish did nothing. I paid over $6,000. Don't buy from Chairish, they will tell you how stupid you are for buying used furniture. No guarantee, nothing. Ebay is better.

I purchased a wall mirror from one of their sellers for just under $1000. And it was never delivered because the seller gave a false tracking number (that corresponded to an unrelated item and delivery address). I will spare you the boring details but Chairish basically did nothing to help me. No offer for a refund. Stopped answering my emails. It's impossible to get anyone by phone. This is FRAUD.
It's a shame. Please be aware which sellers you purchase from on their platform as basically you are on your own- paying a broker (Chairish) that does nothing for you.

I sold an item on their site thinking they were high end sellers, big mistake. The delivery vender made me waste my day waiting for him, 5 1/2 hours. He kept pushing back the pick up time and would only speak to me after calling and emailing Chairish. They did not respond to me until the following day but only by email to say they will send the same shipper. I have been asking to speak to a manager, after two weeks I received a voicemail. I call about 5 minutes later and was told the person was gone for the day. I don't trust them and told them they should just cancel the sale.

Marketing for Chairish is excellent and you believe it is going to be great. In the end I got a lovely piece but the process was horrible. I purchased my fruit wood commode on 5/20/21. Right away they contacted me via email with a shipper. After a couple of weeks past, I contacted the shipper and he had not picked the piece up yet. I began the weekly process of emailing the shipper and asking status. He finally picked up the furniture in Texas. What I have come to realize is the furniture was put in storage until the shipper had enough freight to come out west. The shipper was good about answering my emails and would give me updates. On 8/10/21 I received an email from Chairish stating that a new shipper had been assigned. I emailed Chairish stating I had been working with the previous shipper and was unsure of the reason for a new shipper. No response. Finally, I called the new shipper who did not know what was happening. Interestingly, she had also heard from the seller. She was very good and the next day I got an email from Chairish stating the original shipper was still coming. Finally on 8/25/2021, three months later, a man came to our house with a U-Haul trailer being pulled by a pickup truck. Of little concern after a three month wait, he said he would be at my home at noon or a little before. He arrived at 8pm. The fruitwood commode was in the back of the trailer with a blanket over it. The beautiful piece of furniture had some dings and scratches but I accepted it and have proceeded to fix and clean it up. I contacted the seller and she assures me it was not in that condition when it left her home. The only reason I think this went as well as it did was the seller was legit and she was just as frustrated. I would not use Chairish again.

Absolutely horrible! Stay away! Item came damaged. The company wont take responsibility.
I believe many sellers ship off their defective items then blame the movers, etc... It's been a horrible situation, spent over 2 thousand on a console and no response.

I agree with the negative comments on here. Horrible buying experience. Item showed up significantly damaged and not at all what was described in ad. Charish customer service bumbled around and came back saying that it was as represented in ad. Clearly and totally not the case. Not even close. They are in this with the seller to get their cut. Stay away. I wish we would have seen these reviews before we purchased through them. They are a scam. The piece of furniture we got from them is literally trash. I'm trying to call Charish again now and am on-hold for a long time and it just came on and said that they are all busy and I need to leave a message and continued attempts to reach them will only slow them down... tells you something...

I sold an item 3 months ago. It's still not delivered. No customer service. 25 % commission. They are refusing to return it.

Chairish is an auction house that allows a seller to set a reserve but allows the buyer to harass you for $5 bid increments that need to be attended to or the bid process shuts down. "hello? Chairish? Do you want my business of 20%? The Chairish items that are accepted can be capricious too, what? You don't take Vitra Museum miniatures of iconic designer chairs? Really? The shippers are hit and miss. I can do better hiring through Uship than they do, besides they make me liable for all the problems anyway.

There is no guarantee and no customer service- they say there is but it cannot be proven by a buyer or a seller with bonafide issue over a transaction. Worse- this is not a good search engine- frequently choices asppear as to dollars available to spend, search results under a category and NOT the search. Try rexel rench Provencial"... see? I appreciate there are plenty of stores participating and dislike I cannot search even the minimum inventory for say Harden Hutch.

I bought an antique on their site. I received emails stating that the item would be shipped within a couple weeks. We waited longer than that and then emailed them several times. They then told us that the because the seller "lived in a remote area" they didn't know when they could "get a shipper to go there". (The seller lives in Idaho, not far from Pocatello, and on major local highways.) I pressed for some kind of time frame and they evaded answering. Finally we had to request a full refund as we knew they had no intention of shipping the item. (The original charge to our bank is attached below. They charged us immediately upon buying and never shipped). They did not return phone calls unless threatened. We are very disappointed that we now will not get the antique item we bought and paid for (including shipping) in good faith. WE STRONGLY SUGGEST THAT YOU DO NOT DO BUSINESS WITH THIS SITE!

I held off on giving a review because I hoped I would be able to resolve this with the customer service team, but honestly their "customer service" is a complete joke. After checking in weekly for months only to be met with complete radio silence, they seem to have resolved the issue by siding with the seller who made a misleading ad that showed a complete Hundevad bookcase in every photo, yet I only received the top half. Even the shipper thought this was suspicious, but the seller just waved them off and insisted that I "didn't buy the bottom half."

Now Chairish says "The seller confirmed that the bottom part is a credenza which is not included in the listing" as if that absolves them of allowing misleading ads on their site. If these were separate items, then why were they shown together in every photo? Why does Chairish allow misleading ads on their website and refuse to protect customers from them? Don't buy from Chairish. If something goes wrong, you'll be out a lot of money and left with an unusable item.

I ordered two petrified wood tables from Chairish. The tops arrived in a crate, the bases in a box. The tops were perfect, the bases had scratches. I reached out to Chairish and was told {The seller describes the item as being "Handmade, hand-polished, naturally formed grains, patterns, colors and minimal cracks & spots"}. I responded that the tops are exactly as described, the bases, however, are not "naturally formed" and should not be damaged! SEE MY PHOTOS BELOW.

Sanjeev (Chairish)

Apr 14,2021, 10:39 AM PDT

Hi Matthew,

Thanks for reaching out. The seller describes the item as being "Handmade, hand-polished, naturally formed grains, patterns, colors and minimal cracks & spots". I've reviewed the photos that you provided and find that they are consistent with the listing description.

I've been an antiques dealer for over 15 years at this point. And been on Chairish since 2017, they are hands down the best platform for selling antiques I've used and I've literally used them all (eBay, Etsy, Dibs, OKL, etc.) The 20% fee seems a bit harsh at first, but frankly where else can you list your entire inventory for free, have the platform handle ALL of the processing, customer service and shipping logistics, and only pay after the fact? Nowhere, that's where.

In short, love Chairish, looking forward to continuing to grow my business with it.

I am a regular consumer/seller online. I use Mercari, Poshmark, and ebay. I went out on a limb to give Chairish a try as a buyer... it has been the worst experience! Chairish doesn't make their sellers ship in any required amount of time (my purchase shipped over a week later) and the claims process to get a refund is a nightmare! Their customer service is outsourced internationally and is so slow. I will never buy on Chairish again.

Ordered an armoire we loved on January 13 and received an email labeled "shipping update" that night. The email stated "deliveries typically happen very quickly following pickup (5-10 days)." Another email had stated "In-home Delivery items will typically take 3-6 weeks." We finally received it March 30. Maybe not a typical result, but keep your eyes wide open and be ready to wait twice as long as they say.

Chairish is a total scam. I purchased two "antique" oak bedside tables from Chairish for $2,300 and $500 in shipping. The tables shipped did not ship from the listed location, Spain, rather, they shipped from Florida. The tables arrived damaged and customer service said they would pay for the repairs. Upon inspection, I noticed the tables I received were not the tables purchased. The refinisher who was supposed to fix the tables informed me that they were cheaply made replicas made from 100% pine. I have yet to hear back from customer service. I have shelled out almost $3,000 for tables not even worth $100. I am also an interior designer and shocked by this abhorrent company.

I made a $5k couch purchase on Chairish and once it was finally delivered and I realized that it was literally covered in stains and the smell AWFUL, not at all as pictured or described. I have attempted reaching chairish customer service by phone and email multiple times daily since receiving (today is day 6) I've left countless voicemails and haven't gotten a single call or email back. This takes three cake for the absolute worst online purchase experience I've ever had in my life. So if you're looking at dropping serious cash, I would highly recommend staying away from this company and going with a company like therealreal or 1stdibs who's customer service is outstanding.

As a trade member I found their customer service to be abysmal. I was told that an order was canceled because it was no longer available 3 weeks after purchasing and only after repeated attempts to find out why it had not shipped as promised. I believe either the seller was dishonest or Charish is inept at processing and tracking transactions. Either way, Charish does not meet my professional standards and I would certainly not recommend them.

I am a seller only. Will say I am appalled by what the unhappy buyers were sent and the condition it was sent in. I'd be livid too. Even though I don't own a store, I'm considered a 'professional'. This is why reviews are so important, not just for unhappy purchases. Downsized home and business and found myself with way too much of everything. So Chairish has been wonderful for me, where else could I sell and get a decent price for my quality pieces. I'm sorry for those who had a bad experience. But while Chairish is the platform, many (not all) issues are just bad sellers. 90% of my items I pay to have them packed. Sounds like many of these people are just too cheap to make sure your piece arrives in excellent condition.

Living in the Virgin Islands, I can't go to antique sales and designer shops. Chairish provides a wide array of really unique finds for my renovations. Can't live without it!