CEVA LogisticsReviews 753

Contacted me immediately upon booking for vehicle transport & accurately notified me of the documentation requirements.

Very happy all around. Quick, responsive and thorough. The contracted driver was also awesome!

Website keep pushing me write the pick up details and drop off details even though I didn't wanted it.

For a company that advertises a smooth free experience, often posting positive reviews to back this up, is not quite the case for me. They have had my car parked up in Adelaide since 05 Nov 21 with absolutely no updates of when it is likely to depart. I have called numerous times only to speak to people that have no idea when my car will be moved. No texts, no emails not returned calls, nothing. What can guarantee though is they will take your money as quick as a flash! I am hoping this is an isolated case, but if you are thinking of transporting your pride and joy and communication is important to you then perhaps avoid CEVA.

Website states no delays on services.
I booked on Monday for a Wednesday pickup - no communication that this wasn't occurring. Client waited at property all day until I called to understand why pickup had not occurred. Supervisor supposed to call me back - hours later still no contact. Pickup has 1 week delay - utterly disappointed and dis satisfied customer. Would not recommend and will not use this organisation again.

Your website is very confusing. You need to make it from the customer's view not the company's view.

Great, easy to work around the site.
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Hi, my vehicle was collected from Lloyds Auctions in Carrara a week ago to I think your depot. It has not yet been moved and when we enquired about the two week delivery time qe were advised that was just a default for your drivers for breaks. I am really keen to know, when will this vehicle actually be delivered?

When I submitted my online request for vehicle transport, the confirmed date of delivery was two weeks later than what I had been told over the phone. I called and it was immediately rectified, but I felt I shouldn't have had to call to follow up in the first place.

Very good and easy experience so for far for the booking.

So far so good better to send this stuff once the job has been completed

Easy to book - easy process and follow website. Straightforward

Great service very helpful as have never had to transport a car before and were very helpful in explaining the process

Online booking was easy and gave options for pickup and delivery. Exact price was also quoted.

Really disappointed, as I was not given a time when requesting a drop off and was told I could expect my car dropped off one day then told it would be almost 3 days later.

Very Quick and easy to use platform online - Great price

Booking service, follow up service, both outstanding.

So far so good… still waiting for the car to be dropped off so we will see if the time scales is kept to…….

I've used them before I can trust them good value for money and fast delivery

CEVA did not pick up on designated day and failed to ring me to advise. Multiple attempts to get in contact with someone in CEVA who knew what was going on through your call centre. No one called me back that day despite several promises. I acknowledge that the contact number at the pick up point was originally incorrect how ever, a call back in a timely manner would have sorted that out. Finally Vanessa from CEVA called the following day and things were quickly resolved thanks to her. CEVA need to stop hiding behind their call center masquerading as customer service. When there are problems, your customers need to talk to someone from the company who knows what is going on. Lets hope the delivery scheduled for 25 Oct goes better than the pick up