CellPhoneShop.netReviews 206

I wish I'd seen these reviews before I ordered from them. I ordered a solar cellphone charger. I placed the order 3 weeks earlier. But when I called to to get answers on the location of my package---USPS said it was sitting in a distribution center---I got inept customer service agents who were uninterested in the fact that the package was well over the delivery time I paid for. One agent had no answers for me, he just became flustered and hung up. I called back and got the same treatment from the supervisor. I'm still waiting on my package, now into the forth week after I ordered it. I will never order from Cell Phone Shop again.
Advice for anyone who reads this... steer clear of this company. If their customer service is this bad, I'm afraid to think of how bad the quality of their products must be, especially coming from China.

Avoid this site completely. They are a scam and are dishonest.

Ordered a couple of "leather" cell phone cases and some lightning cables. Cables worked, though were as cheap as they get. Cases were cheap vinyl over paper! They lied about them being made of leather in the title and description. I contacted them for a refund, since they provide a 30-day unconditional guarantee. They responded that I can return them (I pay shipping) to get a refund, but only within 7 days, and then that it might take up to 14 additional days to process a refund.

Worse yet, I submitted a negative review of this case on their site, and they DID NOT POST IT OR INCLUDE IT IN THEIR RANKINGS! It appears as though the customer reviews and ratings on their site are a complete fraud! They either just make them up and/or post positive ones but delete negative ones!

I wish I had read reviews about this site before I ordered something.

I ordered my item around October 8, then on November 12 I got an email acknowledging that I called about the status of my order and saying it was bounced back to them.

The lady on the phone said I could have my money back or have the item reshipped. I asked for it reshipped but then I got an email saying I needed to pay for it to be reshipped so I said I wanted my money back.

It's November 25 now and still no sign of my money so I called and the guy on the phone said I couldn't have my money back because it was being reshipped and if it doesn't come by tomorrow to call.

After a dozen emails and weeks spent and still no payback, I advise everyone to not buy from this website because my experience is by far the worst example of customer and business services I've ever dealt with.

I ordered 2 cell phone cases from this company and thankfully paid using PayPal! After 2 weeks of waiting and my order had been paid for and the money taken from my acct I received an email saying my order was cancelled with no explanation why. I called their customer service dpt and the woman could not give me an explanation as to why my order was cancelled and also claimed she was unable to refund my money, she didn't even know when I placed the order! I immediately called PayPal and they were able to refund my money the next day! I will never do buainess with this company again and I will definitely be telling others to do the same! Nice one cellphone shop.net thanks for nothing more than a waste of time.

The Lightning connections they sold me did not work. I emailed for instructions for a refund. After six emails and spending $6+ to return the items I have still not received a refund. They used lots of delay tactics like "Please tell us what you ordered. What type of phone do your have? What iOS? Would you accept store credit rather than a refund? We didn't receive your return. Where did you send it? Do you have a tracking number?" blah blah blah...

I ordered things for my iphone 5, came in 5 days not 7. Well packaged. Otterbox looks authentic and feels authentic, but came withquestionable squeegee card. Feels safe enough for me not to care. All 10 ft charging cables worked. 30 to lightning adapters worked, but prompted 'not authentic ' message from phone. Bought another case that fit as well.

Shop smart! Never give out your creditcard number to small shops! Be realistic, make small purchases so as to not get ripped off! And read! So you dont blame your ignorance on the store! I personally had a really good experience, and its unfortunate to see so many with negative experiences, but i have to give credit where it is due.