CellPhoneShop.netReviews 206

THIS WEBSITE IS A FRAUD STAY AWAY! Order from Amazon or even EBAY. PLEASE SAVE YOUR MONEY, TIME AND ENERGY.

I ordered 2 lithium batteries and a battery charger. I placed my order on a Friday. It was actually shipped out on Monday. Its been 14 business days (18 days) and still no product. They are FALSE ADVERTISING which is a serious fraud issue.
I went with this order initially cause it said 5-8 business days on the website. Reference: http://ca.cellphoneshop.net/order-status.html
But whenever I call in and report that page as FALSE ADVERTISING, I keep getting re-directed to this reference of 6-10 business day. Reference: http://ca.cellphoneshop.net/info.html or the email that was sent to me when my order shipped out that said 7-10 business days.

I have called their customer support 5-6 times, each time I speak to someone who tells me something completely different and to wait either a couple more days and call back OR wait till the following week. I ask to speak to a supervisor, but they flat out refuse, and tell me they cannot let me talk to one, or that their supervisor is in a meeting, or this is the best: One of the employees pretended to be the floor supervisor! I recognized his voice, plus he had the same name as one of the employees I spoke to earlier. Also they do not give their employee ID for reference, and tell me their employees do not have IDs. I wonder how they get paid? Ridiculous. They are all sitting in a call center in India or something and ridiculous fake conversations and customer support.

They give me some bull$#*! excuse or another, to wait till the following week, because its clearing customs, apparently "twice" as their batteries are under special surveillance (Makes me wonder if they are smuggling illegal things into North America). I have ordered from Hong Kong and China before and it has shipped to me in 7-9 days, through Amazon or even Ebay, does not take 18 days!

They are liars and cheaters and bull$#*!ters! You are better off ordering from Amazon or Ebay and saving your money and peace of mind! Their customer service is super HORRIBLE. I have yet to read a positive review.

I ordered a few chargers from this site and they all arrived. They worked for a few weeks/months before dying. I figured since they are so inexpensive, I'll just buy more. This time I've waited five weeks with no chargers. I contacted them and asked what address they sent to. They responded and confirmed it was sent to the correct address. A few days later I got an email stating it was returned to sender, even though the address was correct. They wanted me to pay $5 again for shipping although it was no fault of mine. Never again.

What a joke, I ordered from this British Columbia store because I live in B. C. also, and because I was in an hurry for my order I figured I would get my order in a few days. It states the order will be shipped in 7-10 days and because It has been 16 days now I decided to call them to ask them where my order was. I cannot believe I bought this from them and then they order it from hong kong. I could have don't that myself and saved a pile of money. Beware of these guys!

I bought chargers and plugs 2 started on fire. And the USB cables do not work. I contacted them they said they would refund and never did. Now they will not respond to my emails. I will never buy from this place again and I will warn all my friends. Good thing we were there when the plug started on fire. Stay away rip off not even worth the price. My house could have started on fire from their crap and they just ignore your email.

I have ordered ipad chargers and lightning iphone chargers and Multi-device chargers from them. The ipad chargers (for car) did not work. I returned, It took MANY weeks to get refund. Then replacement was equally garbage. Llightning chargers were also of poor quality. I believe I got one that worked, but at least one that didn't. Portable backup battery devices also failed to work.
This place has super low prices, but quality is extremely low and unreliable on anything electronic (stuff like styluses and SD cards were fine). Emails to "customer care" are responded to in weeks, not hours or days, and are unhelpful. BE WARY.

I ordered a dual tablet/phone charging dock with speakers for my dad for Christmas. When a part turned out to be faulty, they sent another before waiting for the faulty one to be returned. They also refunded my return postage. The second one was perfect and my dad is more than happy with it.

While checking out the site, I saw that they do tempered glass screen protectors for some phones and tablets, at really good prices. I ordered 4 Samsung Galaxy S4 and 1 Samsung Galaxy Note 3 protectors at £3.49 each. They arrived within just a few days. The protectors come in a kit comprising an alcohol swab for cleaning the screen prior to fitting the protector, a microfibre cloth, a sheet of electrostatic plastic for picking up any remaining dust particles, a squeegee for smoothing down the protector and a set of button covers to raise the height of the home button. The protectors went on with no trouble at all and are barely noticeable. They virtually attach themselves to the screen and any bubbles are easily smoothed out with the squeegee. The glass is treated to prevent fingerprints and smudging and it certainly does its job. At £3.49 they are far, far superior to many "high quality" plastic screen protectors costing more.

So my experience of this site is excellent. They have been friendly and professional throughout the buying experience and their customer service certainly puts a lot of big UK retailers to shame.

I will certainly be buying from them again.

They always send me functioning products every single time I buy from them. I will not say they have always been excellent quality, but the lowest life of any One thing I bought was about 3 months, and that was a belt holster for an older phone. I'm somewhat at fault because i put pressure on it. Anything else still works to this day. Been using usb plugs and extensions, screen protectors, cases, etc, and its been over a year and more for some products.

I think these reviews are a mix of sabotaging the company and some others are just bitter buyers who refused to contact the company and resolve matters.

I just bought some products from them about 5 minutes ago, and plan on getting another case here in another couple minutes.

I have ordered in the past and most of the things worked. Some did not but since it was so cheap I did not bother to spend the return costs for another that might also be defective. Recently I ordered a custom case for my phone, but they sent the wrong one, now I have invested quite a lot for something I can't use and they did not respond to my email. I will not take the chance again. There are other places to buy inexpensively.