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CellPhoneShop.net

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CellPhoneShop.net

2.5
cellphoneshop.net

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CellPhoneShop.net Reviews Summary

CellPhoneShop.net has a rating of 2.5 stars from 206 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CellPhoneShop.net most frequently mention customer service, tracking number and car charger. CellPhoneShop.net ranks 251st among Mobile Phones sites.

service
32
value
34
shipping
33
quality
32

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GB
1 review
3 helpful votes
Follow Patricia E.
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DO NOT BUY FROM CELLPHONESHOP - I bought a charger for my Kindle Fire HD from CellPhoneShop, it had only been plugged in a few minutes when it blew the fuse in the socket leaving the socket blackened also the charger and cable connection were blackened I was very lucky I was there at the time or I feel sure there would have been a fire, my kindle was very hot and has been ruined, I can no longer use it, Cellphoneshop are only interested in sending me a replacement charger which I do not want or need as I nothing to charge anymore. There helpdesk is not helpful and emails replies do not seem to take heed of what you are complaining about, I have reported this company to Trading Standards for selling dangerous faulty goods - please be warned. Patricia Elliott

Date of experience: June 18, 2014
Hawaii
1 review
3 helpful votes
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I bought and paid for a replacement battery for a Kindle on June 3. I didn't see the coupon for free shipping, but just placed the order, agreeing to pay $5.99 for First Class Mail shipping. I took 3 days for it to get to the nearest scan in Hebron, Kentucky. I finally got a confirmation on June 16, for scheduled delivery on June 25. I sent them an email, and the reply said it was shipped directly from their "overseas factory," and would arrive in 5-7 days. Overseas, like in Kentucky? They never did address my question about First Class Mail, which was also stated in their order confirmation. It turns out they shipped it via Parcel Post (now called Package Services), which for a little battery cost them more than to send it via First Class. Basically, they're a bunch of incompetent liars.

Date of experience: June 16, 2014
Australia
1 review
3 helpful votes
Follow elyas k.
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I received a bluetooth speaker, 2 charging cables for my galaxy tab a case for the tab a stand for my galaxy s3, a stylus pen with laser pointer and a mini bluetooth keyboard. I paid for express shipping to sydney australia. All the products arrived in 2 days, all working. The mini keyboard is fantastic. All in all I had no problem at all with buyin from this site. In fact i would recommend it to anyone based on my dealing with them.

Date of experience: June 14, 2014
Wisconsin
1 review
2 helpful votes
Follow BJ H.
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I placed an order for an LG phone charger. The cost was $2.99 w/ free shipping, to be received w/in 10 "buissness" days. I paid thru Paypal. I was NOT charged any shipping. I had put in the "free shipping" code when I ordered. I received the order in 10 days. It was what I ordered and worked great. I didn't know that it was being shipped from China until I received the order. Honestly, I have no Idea how they could have done this for a total of $2.99. I do know that I had searched everywhere for this product and could not find it anywhere else. I am a happy customer!

Date of experience: June 12, 2014
Colorado
1 review
2 helpful votes
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This online shop is fraud, STAY AWAY!

I bought USB cable for iPhone 5s. It was $1.29 so decided to buy.
However, they sent me a broken one. Not working at all.

They have 14 days return policy so I sent them email and I asked for replacement, but I haven't hear from them over a week now.

Guys, if you don't want to waste your time, just shop at other places, not here!

Date of experience: June 12, 2014
GB
1 review
7 helpful votes
Follow Jane S.
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United Kingdom Cellphone Shop my arse!

Ordered a genuine Samsung Galaxy Note 3 replacement stylus so long ago that I'd forgotten about it. Arrived today in an envelope clearly stating it had been shipped from China. PO Box ******* Shau Kei Wan Post Office HONG KONG.

Stylus is fake, not Samsung.

Delivery note has price I paid, then a bizarre credit refund amount, then an additional "prepayment" amount. I now have to check my Paypal to see what they have actually charged me, having now read other reviews here that say extra money was taken without the buyer's knowledge.

This must count as fraudulent, surely? Advertising as United Kingdom... implies, obviously, that they are in the UK, when in fact they are in Hong frigging Kong.

No address on invoice, other than mine, which tellingly includes "Great Britain".

Really really unhappy about being taken in like this. Who do we report activity like this to? There must be someone who can stop them.

Date of experience: June 12, 2014
Canada
1 review
2 helpful votes
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Avoid CellPhoneShop
June 12, 2014

Avoid CellPhoneShop.
Ordered a charge for my phone. They sent me a model designed for a different phone with a different battery size.
They responded to my emails but refused to do anything about it until they suggested I pay to ship it back.
By this time, I've learned it's time to cut my losses.

Date of experience: June 11, 2014
Australia
1 review
2 helpful votes
Follow CG G.
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They have estentially stolen from me by charging shipping, when free shipping was advised, with the charge not visble at checkout - only added after payment authorised.

Of 3 products ordered; 1 never worked and the other 2 failed failed within a week.

Date of experience: June 11, 2014
Ohio
1 review
0 helpful votes
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Ordered a 10ft
June 11, 2014

Ordered a 10ft. Replacement cord for my iPad. Received a strange 10-in-1 usb connector in which 1 of the 10 was an iPad connection. The cord was only 6 inches long. The product worked as a recharging cord, but my computer didn't recognize the iPad when connected to it. Cheaply made, and the other connections had bent prongs.

I'd return it, but if the other reviews are correct (and I have no reason to believe they aren't), all attempting a return would do is make me lose more money on shipping.

Date of experience: June 11, 2014
NL
1 review
1 helpful vote
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I bought a custom case at cellphoneshop some time ago, the delivery time only had a delay of 2 weeks! And when I got the case, they delivered the case for the wrong product! So I contacted their support, and they told me to retour the product and that I would get a refund. I retoured this and the refund yet has to come! Now I wasted and the money for the case, and the shipping charge, and the shipping charge back to america and got nothing in return! NEVER EVER EVER EVER BUY ANYTHING FROM THIS STORE. Their service sucks, they won't give back any money, they send in low quality products and even the wrong products. DON'T BUY FROM THIS SITE. Its the worst expierence with online buying you'll ever see

Date of experience: June 11, 2014
Tennessee
1 review
0 helpful votes
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Never buy product from this company again. You will regret. The products are having low quality. I bought the cellphone cover with useless screen cover, the iphone charger cable is not working. If you email them, no reply more than 48 hours. If you call the customer service, it is in India, they will be sorry for what happened but they are unable to solve the problem. If you return, you need to pay shipment fee.

Date of experience: June 2, 2014
Florida
1 review
2 helpful votes
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Ordered from them on may 6. Still have not got charger. When you call you get india and get no info. STAY AWAY!

Date of experience: May 28, 2014
Canada
1 review
2 helpful votes
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Suprised to hear all the negatives. I have had nothing but good service and a decent product from my last 3 purchases in 2 moths from CellPhoneShop. The price was right for my cables and adapters and shipping was certainly within the normal time frames of any company out there. Communications went smoothly as did the whole transaction.
I will probably buy from them again.

Date of experience: May 28, 2014
Rhode Island
1 review
0 helpful votes
Follow joe r.
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I ordered a screen protector for galaxy note3. It's been almost 1 month and I still don't have it. After I ordered it I find out its coming from overseas and they added shipping charges at the end. You are tricked by this company. Do not buy from them. They are a very dis honest bunch. They don't even respond to your email and there's no tracking number for your order. Total disregard for customers. I can't believe they are still in business.

Date of experience: May 28, 2014
Georgia
1 review
1 helpful vote
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These people are scam artists selling 3rd world electronic products. They will never give you an address to return a product. They only way they will track your order is by order confirmation code- not by name - email - credit card - they play dumb and say they cant help you.
American Express was so frustrated with them that they refunded my purchase!

Date of experience: May 25, 2014
New York
1 review
1 helpful vote
Follow D S.
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I wish I would have read reviews on this company and realized that they were in Hong Kong before I placed my order. I ordered two Galaxy Note 2 pens which took 3 weeks to arrive. One was actually in the package cracked and broken, and the other is not working properly with my phone, i.e.the pen "drags" between letters and words which renders it useless to me. Highly unsatisfied.

Date of experience: May 18, 2014
Ohio
1 review
1 helpful vote
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Disaster
May 7, 2014

Disaster. All deception. After 2 weeks they (east indian accent)said to wait another week because customs could be holding up Hong Kong shipment. Haven't seen the product yet.

Date of experience: May 7, 2014
Canada
1 review
2 helpful votes
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Stay away!
May 2, 2014

Stay away! I would get a less than one star rating if there was. Their customer care does NOT show that they care customer at all! Just rude! Doesn't even take on any responsibility at all! Never would buy anything from cellphoneshop.net any more!

Date of experience: May 1, 2014
Pennsylvania
1 review
1 helpful vote
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Never again...
April 26, 2014

Never again... I ordered power cords for my IPhone 5... not long after receiving them one went bad... I emailed the company and they did replace it, however, by the time I received it the other one went bad also. I contacted company and now they say basically "too bad". I told them it was Fine... I can live with that, but I will make sure I post a review to warn others... So pay a little more but stay away from this sight...

Date of experience: April 25, 2014
Washington
1 review
1 helpful vote
Follow tim s.
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Absolute fake products. The ratings are fake too, if you put a lower rating it doesn't show.
There is no customer service, and their products are dangerous.
I bought an in car charger which melted and blew my car stereo. Fortunately there were no children present at the time. They should be banned by trading standards.

Date of experience: April 16, 2014