CellPhoneShop.netReviews 206

If I could put no stars I would. I ordered a 10 ft. Lightning cord for IPad Air for $4.99. I had to pay $4.99 for shipping. Ridiculous! They are making money on shipping because it certainly didn't cost that to ship it. It did not work I wrote them they promptly responded offering a replacement if I returned it or store credit. I told them I was not going to pay another shipping charge as it was not my fault it did not work and I did not want a store credit. They stopped responding after that. I have snt them 2 more e-mails since asking for my replacement. Any reputable company would absorb the shipping and send you a new one. Do not buy from them save yourself the hassle it's not worth the money you save because now I'm out $10.00.

Do not be fooled by the incredible prices. You get what you pay for. Cheap prices = cheap products. Unless you are buying a known brand name product and the price is a little better than what you might pay elsewhere, DO NOT buy the product. If you find what you are looking for at less than half the MSRP it is likely cheap junk. You will have to buy it again somewhere else because it will not work at all, as described, or reliably.

I will NEVER buy anything from this website again! I bought an IPad charger cord for my IPad 2. The cord got stuck in the IPad charge port and it wouldn't even charge my IPad. This stuff is CRAP! I called the customer service number to see how to return defective merchandise and the guy, who did not speak good English, told me I had to go through the website contact information to get it resolved! WHAT? I did that and still haven't heard anything back from them. Please BEWARE if your looking to buy something from this website!

I saw the cheap prices on lightning cables ($1.29 a piece) for the iPhone 5,5Cs, and 5Ss. I was very suspicious and looked at numerous sites for reviews on cellphoneshop.net. The biggest complaint seemed to be that they were cheap, and sometimes didn't work. No complaints about stealing credit cards or anything of that sort.

I ordered 20 cables and got free shipping using their code. Freeship2 or something like that. Cost $25 and change. I figured it was cheap enough that I'd try it and it wouldn't be a huge loss ($25) if I never got working cords, but it'd be a huge win if got them and all of them worked. Low risk, high reward.

Three weeks later, the cords arrived as planned and they appear to all work! I would have been happy if only two of the 20 had worked--since it would have cost me $12.00 a piece ordering from Monoprice.com or $19.99 a piece from Apple. Out of the three I've tested so far, they've all worked, so I'll assume that all or most of them will work. I've already started giving them out to my friends as gifts. The cords do occasionally throw the "not an authorized device" but that doesn't give me any problems. I have only tried using the cords for charging and not yet for data transfer, but I'd be surprised if only the charging feature of the cord worked.

Why did they take three weeks to get here? They came from Hong Kong. I was surprised to get them at all. But now that they're here, I'm thrilled. Finally, a place sending cords for close to manufacturing cost, and not marking them up way, way too much.

I'm not sure how to recommend their other products, but in my experience, the lightning cables work great and I am THRILLED. I got what would have cost me over $400.00 from Apple for $25.00.

I ordered 3 items from them which were 2 custom phone cases and a travel charger for a samsung galaxy tab 3.

The order was placed on DECEMBER 10th and I paid for expedited shipping with a tracking number. I was told "First Class Mail, orders will be delivered within 5-8 working days. Tracking numbers will be effective for tracking after 2-3 days" My item was not delivered until JANUARY 2,2014. Therefore ruining some of the Christmas gifts.

My issue is that the travel charger never arrived in the mail along with the phone cases and a separate tracking number was never given to me. Which means the item was never shipped. I have called customer service (first time on January 6) and was unable to get a tracking number for the travel charger. I was told the item got lost in the mail and it was re-shipped REGULAR mail on January 10 although I paid for a tracking number in order to avoid this. According to the rep, he was unable to provide me with a tracking number. Every time I've called I've gotten $#*!ty customer service and when you call, no one gives a damn to help.

Ordered a faulty product and the only will agree to pay some of it back. I had to pay shipping both ways in order to get most of my money back. But... I shipped the product back EXACTLY as they outlined to me and 3 weeks later I still don't have the money. I have the feeling I have been ripped off. Shipping address said it came from Ohio and return adders was La Jolla, CA. I'm in AZ so it should have taken about 3 days for the product to get back to them. NO NOT BUY FROM THIS COMPANY!

I tried and tried to order. I'm trying to do a custom cell phone cover, but get an error message when I try to add almost anything to a cart. I emailed them and they suggested using a different browser, and that some have that problem but many can place orders and they don't know what the problem is. They also suggested ordering via fax. I tried 3 different browsers on 2 different computers and an android, and I'm still getting the same message. I emailed again, I can't fax it as it is a custom order... basically they said sorry, we only take orders online or via fax. So, I'd consider this website a total failure, as I can't order anything.

I ordered an OtterBox for my Iphone 5S. They sent me the wrong case but are making me pay postage to send the incorrect item back to them. From what I am reading on these reviews there is a good chance I'll not get my money back. It was also hard to get them to listen to my problem. The items are mailed from Hong Kong but the return address is at least in the states. It did take me a long time to get my order. I'll never order from them again.

There is no area on this page to file a complaint.
I've been a long term customer of this site for a while now. I've placed a lot of orders and spread the word to SEVERAL about this website. I placed an order a month ago and never received it. I paid for express shipping. After contacting. I was told it must have been lost on the water and I should receive it by this past Friday, Jan 3rd, still nothing. I call to find out, this was never reshipped. When asking for a Supervisor to see what could be done to expedite, he said nothing and that I could be refunded my money. After explaining to him that I do want what I ordered, but need to know what can be done to receive it quicker, Enrique, says again,"If you don't it, we can refund you money." After I'd already told him I wanted my product, not my money. He said, "Well, check you email tomorrow." I asked if I could have a reference number or something and was told, there wasn't one and I would receive this email tomorrow. I am livid at the level of customer service I received. It was uncalled for and he was a supervisor. This company does sale quality items and up until now, I've been very pleased. This one incident has cost Cellphoneshop.net a customer. I will also be sure and let others know of how unprofessional this company's customer service is when having to resolve customers issues.

Ordered i5 phone pouch. Took 17 days to arrive. Iphone did not fit into the pouch.
Had to send them a photo of the phone not fitting After numerous e-mails back and forth. They will refund me 3.39. However, I need to first send back the pouch by usps.
So I would need to spend 2.00 to get 3.39.
Worst company I've ever dealt with. Since this ordeal began, I have expended at least 2 hours of my time. I will not put any more good money into a junk site.

I've ordered three or four times and never had a problem with the items or with shipping time. People need to realize you get what you pay for. Buying an OEM cell phone battery for 2.99 instead of $49.99, of course it may not hold the charge as long, but to me it is worth the low price. I can buy the OEM battery 10 times and still last longer and cost less than one original battery at the phone store. Of course, if people receive items that don't work or don't have the full amp power needed, that's a problem. I've dealt with other Hong Kong companies that have taken my word for a problem and sent me a replacement without having to return ship the old. Too bad cellphoneshop doesn't seem to do that. But my experiences have all been good with them so far.

Awful. Do not use this site. Unusually for me I did not check reviews before ordering. Four weeks later, having waited an excessive time for delivery of an iPad case with keyboard, which I returned immediately as it was shoddy, I am still awaiting a refund. I followed their instructions to the letter and now they're asking if I have proof of posting, which i have. I get the impression that they are like Ryan Air and will do everything possible to cheat you. God knows where they are really based. Despite the UK address and phone number, all activity is happening a long way from these shores.

I will not purchase anything from this site again. I bought a cell phone charger for my iphone 5s and it stopped working in less than a month. When I asked for a refund, they said I had to pay shipping back, which frankly was more than the charger. They said they could not pay for shipping, despite the fact that the device was defective. Be careful what you buy on this site. It's better to pay more and get a product that works!