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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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The contract information was put on my contract wrong and also the address after tell the representative 3 times what it was so, so when I did get the contract emailed to be all the information was on the wrong car, plus my address, so I had to cancel my contract all together! The representative just wanted to make a sale instead of really listening to the customer!
When my vehicle is in the shop, they contact Car Shield with an estimate and Car Shield responds promptly to approve the covered repairs. I have also had great customer service when I have talked with representatives on the phone. I am happy with my coverage.
Elizabeth, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Very brief. There is not much else I can contribute other than every 6 months I get this call. Thanks.
Charles, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
Courteous, prompt and very good work! Worked with my schedule.
Stanley, we appreciate the time you took to leave a review. For comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
My experience with car shield was great. They checked back with me to make sure everything was going smoothly. And to see if I wanted to get the rental.
Mary, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Service Contract has many uncovered parts; you find out after they need replacement.:-(
Connie, we are here to help you understand your contract and assist in the claims process. Whether it's a simple inquiry or a more complex issue, our friendly and knowledgeable staff are ready to assist you. Your satisfaction is our top priority, and we are committed to providing you with the best possible service. If you have any questions or concerns, please don't hesitate to contact our Customer Service at 1-800-587-4162.
Very easy to make the claim and obtain my rental car and have my car repaired.
Richard, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
They have done a great job working with me,the car shop and the rental company
Mykle, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I have had several claims this year and CarShield has covered them. Yes CarShield did ask for some pictures of what was needing to be fixed but after getting that information, they approved the repairs. Yes on one trip, it did take a few days to final the repairs but there was a lot of work to do. On the other one, it was done in a day. I am glad I have CarShield and I trust they will fix the car as needed.
Roberta, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
It was a salesman's pitch to get me to join CarShield. I was offered many options to protect my vehicle, a 2013 Buick Encore. The first price was $179, then that was lowered to $159 I believe for some reason, but then I got another amount because "I'm a senior citizen" to $149. Which is a monthly amount, and IF I don't have any issues with the vehicle in January, 2025, I can pay another $149 in February. I am hoping that when February rolls around, that I get an invoice and that I can pay mailing a check, or on-line---though I have no directions on that option. Otherwise I may have to review what I want CarShield will do for me. Thank-you.
Rona Hart
Rona, thanks for the review and welcome to CarShield! Thank you for choosing us! If you have any questions regarding your account and payment options please don't hesitate to contact our Customer Service at 1-800-587-4162. We are more than happy to answer any questions you have. We look forward to speaking with you soon!
My experience was polite and helpful treated me with respect and was very helpful in everything I needed to do to set up for my new vehicle coverage
Gail, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
The rep took immediate ownership of my issue. Very knowledgable, friendly and resolved issue in just a few minutes.
Dwight, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Recently I needed roadside assistance and when I called the people, I worked with were very helpful and polite. They told me a tow truck would be in 30 minutes, and it happen on schedule.
Thanks for all your help. I highly recommend CAR SHIELD.
Chuck, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Unfortunately nothing was covered and it cost me 1500.00 Car shield called me and explained why but the cost set me way back.
Emily, that is unfortunate and we’re sorry for the inconvenience. We can only cover the parts that are listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
Very nice and polite young man, answered all my questions, very knowledgeable..
Iris, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Outstanding Performance outstanding supporting outstanding service and a outstanding job well done
James, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I wasn't sure how this was going to work because you don't know until you need it. My differential needed replacement in my Ford F150. I took it to a mechanic who works with CarShield. He and CarShield basically handled the whole process making it a great experience for me as my truck got repaired.
Brian, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
When it was time to have my car Repaired and I had put the claim in they took care of my Situation pretty quickly and did not have any problems with the claims
Gonzalez, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Road assistance was good, showed up on time and for the road conditions of that day, they were professional
Diane, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
This is our first time claiming something. And we saved over $1,000 plus the cost of the rental car. That was wonderful.
Ann, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Judith, we appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this has caused. We are always looking for ways to improve on providing an exceptional Customer Service experience. Please contact our Customer Service Department for further assistance if you have any questions or concerns.