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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Just dandy! Andy, bambi, candy, Eddy, Freddy, gumby, handy, I, Jonny, Kippy, Lee, me, Neddy, O'Brien, Polly, Quentin, Robby, Sally, Tommy, umm, Vern, Willy, x,y,z.
Just as the commercial states that they will take care of your car needs, rental, towing is true. I am very satisfied with carshield they help me out every step of the way. I was reimbursed back for my rental while it was in the shop being repaired and saved A LOT of money. I would highly recommend this to anyone to use Carshield!
Jesse, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
This company doesn't pay claims and the advertising is deceptive. I would not recommend this service.
Johnny, we’re happy to stand on our record of servicing over 2 million customers over our 19 years in business. Not to mention our claims department pays out over $15 million in claims every month. With that being said, we apologize that you were not satisfied with our services. We would be more than happy to look into the claim to see if there is anything we can do for you. What is your policy number?
I will not please with car shield. When I for my transmission, on the 2009 Mercedes transmission league and I have some more of the leaks on it and carcio. Deny 2 repairs.
Otis, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Home Safe is where I have a problem with your company. I was a member for about 45 days Everthing hit the Fan. Look at my record and you will see what I am talking about. You was suppose to contact me Via by phone. My Cell number *******295 I will wait to hear from you no more Surveys Home phone *******905 No problem with Car Shield's. Home Safe is were the BIG PROBLEMS IS.
James, if you have any concerns with HomeSafe, please contact their Customer Service at 1-800-332-4177. Additionally, don’t hesitate to reach out to us for any assistance regarding your vehicle coverage.
Well, my past experiences were questionable, all because I really did not understand your process.
But. After understanding the reason for your existence then, it all made sense. So, this issue last month for my car went really easy for me. I was real please service, with you and the Buick customer service. Will tell people to get your service. I'm a happy camper now. Thank you very much..
Helen, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Completely satisfied. Your agent was courteous, knowledgeable and helpful.
Joan, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Professional service and knowledgeable rep. Excellent follow up leading to a desired outcome. Rep was effective and efficientand. Excellent follow up leading to a desired outcome.
Michael, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Getting ready to head to Arizona...got pickup checked out found split in radiator had to have it replaced
Jeffrey, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Broke down going on vacation to Arizona contacted Car Shield...found a certified mechanic...3 days later fixed and back on the road Thank-you
I have always been treated politely and respectfully when I have spoken on the phone
Janet, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Transmission and oil pump was handled with my mechanic without incident! Rental cars were available as I was without my car from 7 days to 14 days. Thanks so much Carshield!
Sarah, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
They have fixed everything that is covered on my contract. I having a problem with opening my app and it has not been fixed.
Linda, we're glad to hear that you are satisfied with our services! If you are experiencing any issues with the app, please contact our Customer Service at 1-800-587-4162. We are here to assist you in any way possible and look forward to speaking with you soon! To speaking with you soon!
I had to cancel my coverage because I no longer have a car. The Car Shield rep was so understanding. Took care of everything.
Without a doubt I shall return to Car Shield if I decide to buy another car. And will recommend this wonderful company to all my friends
Thank You Car Shield…Happy New Year
Joy, we're definitely sorry to see you go and we appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
I love car shield... Everyone played their part in solving my claim
Cynthia, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I'm so glad that I have car shield for my warranty program. There's no one better.I have nothing but to give them praise for the situation.I was in.
Robert, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
CarShield payed for me to have a used transmission put in my car to replace my transmission that went bad. I was able to go to my excellent mechanic of 15 years.
Dawn, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
The lady that sold it to me was very nice and very helpful I wasn't going to get it and I was going to wait but she made sense when she talked to me. She's the reason I got it
Troy, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call. We are here to assist in any we can!
There was a considerable amount of work to be done and Car Shield covered most of it. Very satisfied with Car Shields performance.
David, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Great service! Rental car rental was very smooth. Thanks!
Kenton, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Needed a copy of my warranty. Online was offline and could not get. Called got right through and they emailed me a copy. That's all
George, thank you for your review and we are always here to help. Please give us a call if you need anything else!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Leland, we appreciate your review! Please don’t hesitate to call us if you need anything.