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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very helpful and informative staff. Calmed me down when I got upset
Called to update credit card information. Representative was very nice. I asked her to email me a copy of the contract, which she said she would. I never received it. 🤷🏻
Henry, we appreciate your feedback. We have emailed a copy of your contract to the email we have on file for you. We have also mailed your contract to you as well. We advise it may take 7-10 business days to arrive. If you have any questions or need further assistance, please don’t hesitate to call us.
Car Shield is a lifesaver! Great service from beginning to end. Very helpful and professional staff.
Marie, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Was asked if I wanted to save by paying ahead instead of monthly. Nice to have that option and be offered it.
Barbara, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Praise the Lord, Customer service was a great help.The Lady was fast and helpful.
Theresa, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Everyone was very professional and prompt service. There was a difference in labor costs that I had to cover the difference. Not totally in agreement with that, but overall, very good service.
Willie, we appreciate the time you took to leave a review. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
Car shield rep handled my claim quickly and professionally.
Larry, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
Good this time / back in July your customer service team sucked over the alt for my vehicle it took over a month to get the alt I made several calls and my mechanic made calls and got nowhere
Greg, we are sorry to hear about your prior claims experience. We are always working on providing better services each day to ensure a better customer service experience. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
The phone representative was very helpful to explain everything and answer all my questions.
Charles, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Steve, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
I was on the phone with a rep to get my car reinstated for what seemed like hours. Left the conversation with a positive outlook of mission accomplished. This was January 1st. To this date I'm still waiting what action was taken. Not a phone call, not a text or email. But, I can phone calls wanting me to sign up for HomeShield! Imagine that!
Michael, we appreciate you bringing this matter to our attention. We are currently looking into this to verify coverage on the vehicle. In the meantime, if you have any questions, please don't hesitate to contact our Customer Service at 1-800-587-4162.
I have had bad luck every time I pay off a car then they break it seems like the dealers know this time I got carshield to cover my car to see if it was worth paying another monthly payment then my car broke down I'm so happy I save 1000s highly recommend getting insurance for older cars
Thanks car shield
Mario, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Answer came up fast didn't hesitate or Guess at anything gave solid answer
Tom, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Called regarding information for home warranties and was given polite, efficient service and subscribed to the home warranty as a result.
Ellen, thank you for your review! Please don’t hesitate to call us if you need anything.
Everyone very helpful. Checking to make sure all is going well. Help find a good mechanic when where I go too did not have a mechanic available.
Lydia, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I heard bad and good things about CarShield, so when I had to finally use it, didn't know what to expect. My experience was great, I didn't have to do anything CarShield took care of everything. I'm glad I went with CarShield.
Charles, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Good talking to explain the account uses for my new contract
George, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Always get a real person to talk to, great experience very good coverage for the price
James, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Paul, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Ended up that it was my battery but alternator was fine so didn't actually have to use my coverage other than that I would have put everything at highly satisfactory especially customer service
Terrie, we appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Demetria, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.