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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Replaced,with their vendors used transmission. So far,no issues.
Car is fixed. Took longer than expected. Haven't taken care of rental yet.
Paul, It is unfortunate to hear there may be some confusion about your claim. After further review, it appears the claims department has requested certain documentation from the Repair Facility to move forward in the process of paying for the rental. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.
HORRIBLE. From the time we initiated the claim to payment our service was horrible. Our transmission in our 2015 Tahoe went out. THIS WAS WHY WE BOUGHT THE INSURANCE! It we teeth pulling to get you to approve, when we took it to a Certified Transmission place. You wanted to use USED PARTS, when that is not what I was paying for. Then you requested multiple quotes, when the quotes were sent multiple times with pictures. Multiple customer service reps handled our account and not one could explain why this was being handled so poorly. Not one returned a call when asked. I still had to pay $800 out of pocket. I'm asking myself why should I keep this insurance now! I have another vehicle insurance by you guys and I will be looking for other options due to this horrible experience
Angela, it is unfortunate to hear that you are not satisfied with our services. After further review, there were differences in the labor rates and part prices that the repair facility used and what was recommended by a nationally recognized labor guide that led to the out-of-pocket costs in the claim. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have. We are here to assist in any way we can.
Entertainment system malfunctioning based upon a Ford "Software update" that rendered the system non-functional, inaccurate, and non-responsive to controls.
Bryan, we appreciate the time you took to leave a review. If you have any questions about your policy don't hesitate to give us a call!
Terrible was sent to a transmission shop, when the problem was my brakes only
Edna, we apologize for any confusion regarding your coverage. After further it appears we paid the claim for the brakes and we are unsure of the overage you had to pay. The repair facility may have included fees in the final bill that they did not include in your claim. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Very good, confident, kept me informed on what was happening with my vehicle
Chuck, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
The covered vehicle, a 2017 with approximately 100,007 miles was destroyed in a collision. No significant claims were made to Car Shield on this vehicle.
Thomas, we're definitely sorry to see you go and we appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
I'm still waiting to hear if they are going to approve the repairs or not. It's been a little over a week and I haven't heard anything yet.
Roy, we apologize for any confusion regarding the claims process. After further review, it appears we have not received any contact from your repair facility. We advise having the repair facility call our claims department with the diagnostic including part numbers to start the claim and verify coverage. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
John, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Roadside assistance was great the wait time was short and the company that was used was knowledgeable about my vehicle and what would help.
Patricia, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
She was very friendly and explained the advertisement piece of mail. Thank you!
Louise, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I had a problem with my engine in my car and was told to go to the Mercedes Benz dealer. The dealer said that the problem was in the engine. When they called Car Shield to get the problem fixed they were told that it was not covered. I called Car Shield to say that you advertised that the engine and electrical problems were covered. They said not this…. As soon as I got back home I canceled Car Shield and would never recommend the company to any of my friends, family or clients.
Joseph, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Car Shield told me they would pay for my diagnotic check and they didn't. Code P0420 covers O2 sensors and converter. O2 sensor was covered but didn't pay.
William, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Nothing really stands out. The experience was better than I expected.
Charles, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
The dispatched sender the tow driver to the wrong address and to the wrong shop I ask the dispatched to have my car tow to Serra Hyundia Dealership they told the tow driver to take it to Vulcan Tire & Automotive.
Clyde, we sincerely apologize for any inconvenience this has caused. We are always willing to address any issues you may have. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Did not identify their self by name, had to ask.
Therefore some what professional.
Joyce, we apologize for any inconvenience this has caused. We advise having the repair facility call our claims department with the diagnostic including part numbers to start the claim and verify coverage. We are always looking for ways to improve on providing an exceptional Customer Service experience and we appreciate your feedback.
I called for a tow truck for my Jeep and one arrived in 15-20 minutes. I was so relieved and the tow truck operator was very friendly and helpful.
Linda, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
While the repair was approved and paid per contract, it is a breakdown which has happened 3 times and will again due to poor replacement parts.
Larry, we are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
They have paid a claim in 6 years and they only paid $375.00 - the $100.00 deductible.
So they paid $275.00 of a $680.00 of A$680.00 bill. They seem not to cover a lot of items.
In the past 6 years I have spent $70.00 per month for coverage that's $5040.00 so I'm negative $4765 not that good of an investment.
Dennis, we appreciate the time you took to leave a review. After further review of your account, it appears there are some parts that were not listed for coverage under your contract. Furthermore, it appears there were differences in part prices that the repair facility used. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
They did the best then could but I think they could have helped more with the payments
Paul, we appreciate the time you took to leave a review. If you have any questions about your policy don't hesitate to give us a call, we are here to assist in any way we can.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Michael, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!