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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Received emails indicating price increase coming to car shield policy. Contacted car shield and representative assured me there was no price increase.
It was a very good experience they take time to listen to your needs. The only thing I would say is
Try to give Senior 65plus and up discounts plus for those that have "been with you for a very long time".
Patricia, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you have any questions regarding your account.
Well when calling for roadside assistance the person had a hard time finding my location but in the end did. After some conversation with a few shops I am discovering use of the "warranty" is not exactly cut and dry. Several shops that accept car shield were not thrilled to do so because according to them it is a fight to get things done. What I have taken from this is that it will be like medical insurance. Car shield will decide what it is you need even though the "doctor" who is examining the problem recommends it be done this way. I am going to see what happens and then post another review. I am not one who will candy coat my opinions so I hope it goes well for all involved.
John, our team is dedicated to ensuring you have a smooth and stress-free experience. We are here to help you understand your contract and assist in the claims process. Whether it's a simple inquiry or a more complex issue, our friendly and knowledgeable staff are ready to assist you. Your satisfaction is our top priority, and we are committed to providing you with the best possible service.
John, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
The girl I spoke with was very professional, friendly, and a complete joy to work with.
Jeanne, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
My automatic payments had been accidentally stopped. Your associate and I straightened the matter out and my automatic payments setup is continuing. Your associate was very nice, kind, and helpful.
Cathy, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
CarShield representative handled my claim personally, expertly and completely to my satisfaction, from the start of my claim to the completion of my claim.
He took control of the complete situation., made me feel important, and treated me as though he truly cared about getting my claim processed to my satisfaction.
Mary, we appreciate the fantastic review and are thrilled that you found our service helpful. If you have any further needs or questions, please reach out!
Engine went bad and car shield covered it without any problems getting it done
Robert, we truly appreciate you taking the time to leave a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
My car didn't have any problems while I had your insurance. I liked the fact that I wasn't inundated with phone calls or letters, or emails.
Cheri, we're definitely sorry to see you go as a customer and we appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
You all didn't do wear and tear claims, but I'm satisfied with what you did cover
John, we appreciate the time you took to leave a review. If you have any questions about your policy don't hesitate to give us a call. We are here to assist in way we can!
I was afraid at first because I never had any issues with my car but car shield employees made me feel comfortable
Lashaunda, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
My experience is they take care of things quickly and efficiently.
Rosie, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
So far my experience with car Shield is greatI so far. Hope in the future they will take care of of my vehicle as they says on their commercials as they say but for the first time I used them they are great so far so good hope it stays that way
Ursula, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
My transmission needed to be replaced and CarShield replaced it with no problems $8000 was the total bill ( 2019 Lincoln Nautilus)They stand behind their word.
Marvin, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
From the first phone call to start the process, my service center Beech Monroe,completed the process with a phone call to car shield to verify covered parts work started when delivered!all seems good..
Albert, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Dont believe that you can choose your mechanic for repairs.
Margaret, it is at the Repair Facilities' discretion whether or not they choose to work with us. We will work with any ASE Certified Repair Facility. Please don't hesitate to contact our Customer Service at 1-800-587-4162 if need assistance in locating shops in your area. We are here to assist in any way we can.
Mary, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
I had been a customer with Car Shield for five year. Two weeks ago my transmission crashed and they stood by their contract and I am in the process of repairing my car.
Chris, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
I'm glad I have carshield protection for my car needs. I have heard a lot of good things about them.
Lorena, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Good. Car dealer not very happy with dealing with car shield representatives. I need to find a different service center for further repairs
Mark, for comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Robert, price increases would not effect our customers who have active policies. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns. We are here to assist in any way we can.