CarShieldReviews 6,571

Found out what was covered and what was not covered in my plan

I am very pleased with how quickly the claim was resolved and the call to confirm everything was taken care of.

I love my car but my engine shut down. Thanks to CarShield, my car was repaired by my mechanic, and saved me $4,000. I paid only my deductible. I would not have been in a position to get it repaired right away. This also included a rental car while the repairs were being made.

Like the plan offered plus I feel the sale rep offered me a plan I could use

They arranged for a towing service to transport our vehicle to a shop, ordered the part and took care of all the costs, also made arrangements for a rental.

The whole process was handled very professionally and the problem was resolved.

Unfortunately I had to contact Carshield because smoke and fumes were coming from my car Took my car to a repair shop to get an estimate on the repair.Catshield was contacted and within thirty minutes everything was a go. Thank you Carshield for prompt and very courteous service.😀

Customer service was very helpful to me and understanding to me situation

I had to call 3 times a day for 3 weeks to have anything done. People said they would call and I never received a call. I had to pay for my own rental the first week because the claims guy went on vacation without telling anyone and he didn't submit my claim. Then Carshield's did get me a rental once the other adjuster took over then he left town and it was passed to 3 other people after that still with no communication to me or to the shop. Now we have the car at another shop to get the job done properly and we have finally come to a decision after this claim person did do something. And now carshield isn't letting us have a car rental and the part is still a week from shipping. They have never called me and I always have to call everyday. Zero communication and claims people not getting to my claim for days at a time.

It was great years ago so I'm back had car shield in the late1990's and it came in handy as far as car maintenance go's.

Outstanding processing in getting my car to a reliable auto repair facility.

The people made it very easy to understand how it works they let me know what was covered how much any deductibles would be and gave me peace of mind. After pricing new vehicles, seeing how expensive they were I thought this would be a good idea since I'm gonna be holding onto my vehicles that I have now. This seems like a good idea just for a little lecture assurance that if I do have any major problems, I would have some coverage for it. So I think it may be money. Well spent hopefully I won't ever need to use it but just the peace of mind, knowing that I would have some assistance was very comforting.

I was very satisfied with my experience when I filed my claim. Quick turn around, little paperwork, no hiccups. I have recommended car shield to several people.

I called and explained what I was going to have done with my car and your rep said it was covered-when I got to the car place-the guy had to check for himself-he told me later the part wasn't covered and they said I never called Car Shield-I did call and don't like to be challenged

Associates were very knowledgeable and helpful. Questions I asked about time vested before claims can be filed, when will the deductible be met, were answered quickly.

Speaking to your representative on a billing issue was satisfactory in every way.

On the phone, dealing with premium payment issues, people have been very helpful. My recent claim with them on repairs on one of my vehicles was handled perfectly, all one could hope for.

My old credit was compromised and had to get a new one. I called Car Shield and let them know my new card number. The agent was very caring and helpful in getting my new card in the system.