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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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A part that is on the oppiste of the one replaced will be need to be replaced shortly could been replaced
But have to wait untill it is totally worn out mecanic said it was about 90% gone now
Pat, we appreciate the time you took to leave a review. We're committed to ensuring you have a clear understanding of your coverage. Our Customer Service Department is readily available to assist you with any inquiries or concerns you may have regarding your plan. Please don't hesitate to reach out to them for further clarification or support. We value your peace of mind and want to ensure you feel confident and informed about your coverage details.
So your commercials continue to imply that you don't have to worry about a big bill at the end of your repair. Well, my repair bill still cost me over $1,300. Why? Because there are small print items in my contract that aren't covered.
Vernon, we understand your frustration and apologize sincerely for any inconvenience this may have caused. Upon further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. However, we want to assure you that you have a high level of protection with your existing plan, and we'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. This will ensure you have a comprehensive understanding of your contract's benefits. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
I have a 2016 Ford F-150 covered by CarShield for several years. I have not had any problems until recently I heard a grinding noise from my drive train, so I took it to my Ford service shop. They discovered the differential was the problem. During their inspection, they also discovered my vacuum pump was leaking. Turns out I had two problems and didn't even know it. The dealer contacted CarShield and the process was all "hands off" for me. The items were covered and everything was worked out between my shop and CarShield. It was painless and thankfully for the coverage, saved me nearly $4000. I have no intention of giving up my truck and will continue to cover it with CarShield.
Thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with us has been positive. It's feedback like yours that truly reinforces the value of the coverage we provide and the positive impact it has on our customers' lives. Please do not hesitate to reach out if you need anything else.
Took car into Pep Boys for electrical problem with accessories. After about 15 minutes they identified problem as a blown fuse, fixed it, and sent me on my way.
Richard, we're happy to hear this! Please don't hesitate to contact us if you need anything.
Having a roaring noise when driving and air conditioner not cooling. Diagnosis not covered how else can i find out what's wrong with vehicle if diagnosis not covered.
Christine, we are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
It was easy and they delivered beyond expectations & I was very satisfied with what they covered
Timothy, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Car Shield helped me with two repairs both times I paid more out of pocket than I was expecting. Overall, you guy's are cool.
Jerald, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Awesome very prompt. No problems at all. Thank you. One call and it was taken care of.
Elizabeth, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
The representative took the time to address my concerns, then advise me about my options. She then proceeded to make the necessary arrangements to get our account back into a favorable status. Very much appreciated.
Karen, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
I had it for a few year now an first time using it, The service was really good and my car was ready n repair in a couple of days. Will surely recommend it to my friends
Nato, we're thrilled that you've had a positive experience with our services. We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Car shield always fix my vehicle whenever something happens to my truck
Fernie, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I Love Car Shild they got back with the garage my car was in done repairs fast got my car rental fast love the fast response
Kathryn, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
This service does what it says it's gonna do! No games & their staff is knowledge, professional & helpful!
April, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Excellent service, very pleasant and cheerful customer service personnel
Joseph, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
When getting my sons car fixed car shield was very helpful. I hate they didn't cover most of the labor but overall I'm satisfied and have recommended them to others.
LaQuinta, thank you for your time and review! Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
Being our first experience dealing with Car Shield, and not sure what to expect, we were made to feel
At ease. We were treated with respect and courtesy. We would recommend your company to everyone we know. Great job!
Carl, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
My experience was absolutely professional. This was my first experience and I was completely satisfied
David, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
My vehicle has been at the shop since January 31st and it's now February 11th. Hopefully the adjuster will show up and get it moving to fix my vehicle. Also I was promised the vehicle for 7days and you only paid for two days. I was promised a refund for 4 days. Your updates with customer is horrible and why we can speak to upper management. The service this time with you was horrific
Donna, we sincerely apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
My car needed service on a day you were closed. I could not get the ok for the work to be done. I had the work done anyway, because I needed a car for traveling. The work that was done was not covered on my contract. (gold) so I paid $1,700 thanks for explaining why and what needs to be done next time next I might need your help kevin carthen
Kevin, thank you for your valued support and for taking the time to leave us a review. Should you have any more inquiries or concerns regarding your policy, our dedicated team is readily available to assist you. Please do not hesitate to reach out to us, we'll be happy to address any questions you may have.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
David, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.