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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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My car was leaking oil & I wasn't aware of it & when the dealership called Car Shield they would not cover it so yes I was very disappointed.
The agent clearly explained the policy and worked hard at getting me the best rate possible. I just got the coverage and have not had any claims yet. I feel it is worth the money spent for the premium.
Linda, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
As stated in the first survey that I done on this same question, I was very satisfied
Rodney, we apologize for any inconvenience or frustration you may have experienced due to our automated review process. Our system is designed to send out review requests automatically following recent customer interactions, and we understand that this may not always be ideal. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. Thank you for your understanding.
Great customer service. He explain the package deals that best fit my car the best.
Tammy, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Excellent experience from start to finish! Great communication from associates.
Manuel, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
I had sent in a check, but they hadn't received it, so I sent in another check and asked her to use it for the next month. She understood and said she would do that for me.
Renee, we're thrilled that you've had a positive experience with our services. We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Fantastic customer service. Glad I selected Car Shield over the others. Good value.
Joseph, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Satisfied with all the good help and attention given to me by a live person and not a machine.
James, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Received a renewal notice from another company. Called to confirm that it was a fishing letter that would sign me up in their program.
William, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
The process is easy and the staff kept my in the loop every step of the way.
Ray, we're thrilled that you've had a positive experience with our services. We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Customer service advice was good would recommend to other auto owners
Darnell, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Most times I take the for repairs,I'm not cover and the engine light is on
Mario, we understand your frustration and apologize sincerely for any inconvenience this may have caused. Upon further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. However, we want to assure you that you have a high level of protection with your existing plan, and we'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. This will ensure you have a comprehensive understanding of your contract's benefits. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
Called car shield with estimate and parts were ordered. My shop called me to tell me car was done
Bernard, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Well I've had a CarShield plan for a little while now now my car has broke down I received my plan book after it broke down. So as I read and find out that there are three maybe four plan options which I was never told. So now I'm in a position that the plan I've been paying for may not cover what is wrong normally I do my own work but I self diagnosed the issue and it's not listed so I tried to up the plan that it is and I was told I can't ever upgrade my plan so I might have to come out of pocket for the repair while paying for this plan which wud be worth it if it covered this issue which can happen to all makes and models..
Sammie, our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for. However, we are always working on providing better services each day to ensure qualifying vehicles are getting the most adequate protection available. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Able to make a deal comparing other similar vehicle warranty rates.
Anthony, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
The rep on the phone was amazing very knowledgeable and knew exactly what I wanted for my service. Hope you have more like her.
Albert, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
I got carshield for peace of mind, and that's what they have delivered each time I've used it for break downs
Thanks Rodney
Rodney, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Love having CarShield,saves me alot of money when things go wrong with my vehicle and only one low monthly payment.
Ruben, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
David, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
A part that is on the oppiste of the one replaced will be need to be replaced shortly could been replaced
But have to wait untill it is totally worn out mecanic said it was about 90% gone now
Pat, we appreciate the time you took to leave a review. We're committed to ensuring you have a clear understanding of your coverage. Our Customer Service Department is readily available to assist you with any inquiries or concerns you may have regarding your plan. Please don't hesitate to reach out to them for further clarification or support. We value your peace of mind and want to ensure you feel confident and informed about your coverage details.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Carol, we understand your frustration and apologize sincerely for any inconvenience this may have caused. Upon further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. However, we want to assure you that you have a high level of protection with your existing plan, and we'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. This will ensure you have a comprehensive understanding of your contract's benefits. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.